VdGM Preconference 2014 Lisbon Group 3 Presentation www.vdgm.eu

1. Family doctors
Specialists in
communication?
Discussion group 3
New routes for Family Medicine
2014

3. Think globally

4. Partners
Patient
General practitioner
Family doctor
Family/friends/neighbours
Other specialists
Pharmacist
Other healthcare professionals
Media
University
Insurance companies
Government
WHO
Pharmaceutical companies

5. Ways of communicating
non- verbal
verbal
letter
telephone fax
e-mail
social media
apps
photo
de-escalating
respecting borders
time management
internet
listening
giving feedback
reflect
mediation
empathy
being clear professional distance

6. Act locally
new routes

7. Issues:
 Negative legislation relative to family medicine
 Apparent negative media campaign
New routes:
 Improve communication between medical organisations
and government
 Reporting success stories in media
Portugal

8. Issues:
 Lack of communication between young and older GPs (age
gap, lots of older GPs)
 Low trust from patients in GPs
 GPs do not have competencies to prescribe certain drugs
New routes:
 Age limit – definiton of retirement age
 Training and exchange experience/new methods between
older and younger GPs
 Start a lobby for Govermental changes
Slovakia

9. Issues:
 Difficult to reach specialist in hospital for GPs
 Little attention for non-verbal communication between
doctor and patient
 Little interaction between GPs
New Routes:
 Possibility for consultation (telephone) another specialist in
hospital
 More eye-contact with patients and attention for body
language
 Decrease competition between GPs
Turkey

10. Issues:
 Inequal position and influence of GPs in media and politics
and interaction with other specialists
New routes
 More social events between GPs and other specialists to
known each other and improve communication and
respect
 More attention to mediatraining and societal influence in
GP traineeship
The Netherlands

11. Issues:
 Insufficient communication between GPs and other
specialists
 Stop criticizing other colleagues in front of patients
 Little use of new ways of communications with patients or
collegues
New routes:
 Specialist calling GP if patient is in hospital for more
background information and follow-up
 Visit patient/colleague in hospital?
 Put yourself in the other doctor’s shoes (workshops with
different specialists)
 Electronic communication possibilities via protected
channels
Spain

12. Issues:
 Insufficient skills in doctor-patient communication
 Inequal value GP compared to other specialists
New routes:
 More training (by universities, coaches, psychologists)
 Workshops by GPs for other specialists and health
professionals
Czech Republic

14. Emmanuela Fernadová
Mariana Leite
Daniela Geljenová
Seda Coskun
Ignácio Borque
Carolien Teirlinck
Facilitatior: Ilse Hellemann
Thank you for your attention! 