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Organization Development Future Forward
- 2. What is an Organization?
• An organization is a legal fiction created to solve an ill
defined problem with an ill defined solution. (Wm Passmore)
• An organization neither has a conscience or soul, only the
people in the organization have them.
• An organization is a series of conversations or dialogues,
external and internal in pursuit of the solution. (Wm
Passmore)
• … People today expect companies to demonstrate technical
excellence, to be efficient, and to create wealth, they also
expect them to behave as moral actors, exhibiting the range
of competencies required of other moral actors.
©2010 All rights reserved.
- 3. Among these [competencies] are the ability to frame
their own purposes, to conform their activities to
basic ethical standards, to show consideration for
others, to exercise moral judgment in conducting
their affairs, to accept responsibility for their errors
and misdeeds, and to contribute to the larger
community to which they belong. (Lynn Paine –
Value Shift)
“The
decision
to
recall
these
vehicles,
a
voluntary
decision,
was
Toyota’s,”
Mr.
Lentz
said.
“We
had
a
legal
and
an
ethical
requirement”
to
stop
selling
the
vehicles.
NY
Times
2/1/10
©2010 All rights reserved.
- 4. What is Organization Development?
OD involves
(1) planned,
(2) organization-wide action
(3) managed through its internal hierarchy which
(4) increases organizational efficiency and sustainability
through
(5) use of planned interventions into organizational
processes that are
informed by behavioral-science knowledge. (Beckhard)
©2010 All rights reserved.
- 5. What is Organization Development?
"Organization development is a system-wide application of
behavioral science knowledge to the planned development
and reinforcement of organizational strategies, structures,
and processes for improving an organization's effectiveness.”
-- Cummings and Worley, "Organization Development and Change",
Sixth Edition, South-Western Publishing, 1997, p.2.
©2010 All rights reserved.
- 6. Organiza)on
Management
Roots
Overall
Effec%veness/Efficiency
/
Growth/Sustainability/
Innova%on
Total
Quality
Management
–
E.
Deming
Convergence
Management
Consul)ng
experts
Organiza)on
Development
process
Compu&ng
Technology
Taylor
1880
–
90’s
1930’s
1940’s
50’s
–
60’s
70’s
-‐80’s
90
–
2000
2010
©2010 All rights reserved.
- 7. OD
-‐
Roots
Effec%veness/Efficiency
/
Growth/Sustainability/
Innova%on
Convergence
NTL
–Na)onal
Training
Labs
T
Group
Method
-‐
Exxon
Douglas
McGregor
–
Union
Carbide
Dick
Beckhard
–
General
Mills
Survey
Feedback
–
Rensis
Likert
Tavistock
–
UK
–
Sociotechnical
systems
Emery
and
Trist
–
Welsh
Mines,
Hawker
Sidley
Hawthorne
Compu&ng
Technology
Taylor
1880
–
90’s
1930’s
1940’s
50’s
–
60’s
70’s
-‐80’s
90
–
2000
2010
{
{
©2010 All rights reserved.
{
Stable
Transi)on
Recession
- 8. OD
–
80’s
Forward
Effec%veness/Efficiency
/
Growth/Sustainability/
Innova%on
Open
Diversity
Networks
Approaches
Convergence
Learning
Org.
Social
Media
TQM
Quan)ta)ve
Coaching/Mentoring
Socio-‐cultural
Neuroscience
approaches
Interdisciplinary
Anthropology
Ethnography
Compu&ng
Technology
Taylor
1880
–
90’s
1930’s
1940’s
50’s
–
60’s
70’s
-‐80’s
90
–
2000
2010
{
{
{
{
{
©2010 All rights reserved.
Stable
Transi)on
Recession
Globaliza)on
VUCA
- 10. Leadership
Models
Reflect
the
stage
of
Science
and
Technology
or
Not
Collabora4ve
Integra4ve
Heroic
Theories
Charisma4c
and
Transforma4onal
Followership
or
Theories
Power-‐Influence
Con4ngency
Behavior
Theories
Theories
50’s-‐60s
60’s-‐70’s
80’s
90’s
00’s
©2010 All rights reserved.
Axelrod
Becker
Consul)ng
-‐
21st
Century
Organiza)on