venture lab

1. As I was doing the course, matters at work got worse, the backup
in the paperwork came to a breaking point affecting everyone at
work. I almost felt like I has brought it on. When I was interviewing
her I just thought it was something that could be easily fixed and
would not have firther ramifications. Since , I already knew what
her problems were, I did not get angry with her or started pointing
fingers, but on the contrary offered to help out in a couple of
ways. This was not some thing that was my job, since I am a
clinician. One of my suggestions was graciously accepted with
many thanks.

2. Process map
• When my interview was going on, I did not have an inkling
of the underlying problems and that the situation was
about to blow up. So when hostilities started to surface I
was apprehensive and was almost to scared to continue.
• I was wondering whether I was better off following
another student I had talked to initially, who had better
resolutions to his problem. Then it would have been much
easier to wrap up the problem. So during the ideate
process before prototype testing I was having a tough time
deciding whether I should proceed, I was delayed knowing
it was better to back off a bit instead of stirring up
hostilities in a bad situation. I knew that the subject was
feeling guilty and did not need to be told what she needed
to do.

3. Learning
• I learned that it is highly unlikely that the process
will work the way I had originally envisioned it. In
my ignorance when I read that failure is part of
the process, I had thought that it would not
happen to me.
• In a sense it was not a failure, but a part of the
process. At first glance the situation is not what it
seems to be. That is why the empathy process is
important, you begin to understand the
underlying problems even before they become
concrete , or show up in the work.

4. Apply to work
• I did this interview at work, so the learning
was directly applicable to work.
• I learned that I could separate my job from the
others at work. Any problem in one area can
affect the others and I should be willing to
help out even if it ia “not my job”.
• I should use empathy more often, this will
keep me abreast of problem areas and tackle
them when the time comes.