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Customer Success Stories
Upgrading to Oracle E-Business Suite 12.2
Terri Noyes, Senior Director, Oracle Corporation
Andrew McVeagh, Oracle CoE Leader, GE Transportation
Musa Ramadhani, Lead Oracle Apps DBA, Gentex Corporation
October 28, 2015

5. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.
5

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Program Agenda
Introduction
GE Transportation Project
Gentex Project
1
2
3
6

7. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Program Agenda
Introduction
GE Transportation Project
Gentex Project
1
2
3
7

8. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 8
Continued Investment for Years to Come
Oracle E-Business Suite Release Roadmap
9/2013 12/2013 9/2014
12.2 12.2.3 12.2.4 12.2.5 12.2.6 12.2.7 12.312.1 12.1.2 12.1.3 12.1.3+
5/2009 12/2009 8/2010 10/2015
New Release

9. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 20232008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 20232008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
11.5.10
GA 11/2004
Sustaining12.0
GA 1/2007
12.1
GA 5/2009
12.2
GA 9/2013
Sustaining
Extended
11/2013
1/2012 1/2015
11/2010 12/2015
12/2016 12/20195/2009
9/2013 9/2021
Exception
Sustaining
Extended
Premier
Customer Choice to Use 12.1 or 12.2
Oracle E-Business Suite Support Timelines
Support updates as of 5/2015
12.2 Premier Support through 9/2021 (3 years of Extended Support changed to Premier Support)
For more info, see Oracle Lifetime Support Policy: Oracle Applications
9
1
Premier
Extended
Extended Sustaining
Extended Sustaining
Sustaining
Sustaining
1
Premier
Premier
Exception
Premier

10. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
E-Business Suite 12.2 - Highlights
• Users remain online while patches are applied
• User downtime is limited to a short cutover period
• The maintenance window in 12.2 is predictable
• Critical business operations and revenue
generating activities continue during patching
Signature Feature – Online Patching for Business Continuity
10

11. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Oracle E-Business Suite 12.2: Customer Momentum
11

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Related Sessions
Thursday, October 29, 2015
10:45 a.m.
CON8147 - Oracle E-Business Suite 12.2: Customer Panel
Steven Chan, Senior Director, Oracle
Ravi Ravikoti, Senior Manager, On Semiconductor Corporation
Tom Robinette, Executive Director of Business Systems, Exterran
Martha Wiegman, Senior Manager - Business Solutions at GE
Moscone
West—3004
1:15 p.m.
CON8141 - Technical Upgrade Best Practices for Oracle E-Business Suite 12.2
Samer Barakat, Director, Applications Performance, Oracle
Udayan Parvate, Senior Director, EBS Release Engineering, Oracle
Moscone
West—3022
12

13. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Program Agenda
Introduction
GE Transportation Project
Gentex Project
1
2
3
13

14. Imagination at work
GE Transportation
Oracle EBS R12 Upgrade
October 28th, 2015
Andrew McVeagh – Oracle CoE Leader
GE Proprietary Information—Class III (Confidential)
Export Controlled—U.S. Government approval is required prior to export from the
U.S., re-export from a third country, or release to a foreign national wherever
located.

15. We are GE Transportation.
We set potential in motion.
15
Rail
Drilling Services
Mining Marine
Stationary

16. $5.7B USD
global revenue in 2014
There’s a partnership behind
every dollar earned.
16

17. Established over
100 years ago
We’re proud to be one of the
original GE businesses.
17

18. 12,000 strong
Our team is proud to represent
different nations and ethnicities.
18

19. Our Business runs on Oracle
A Case Study: GE Transportation R12 Upgrade
19

20. How we use Oracle E-Business Suite
Shop Floor to Financials
20
62 Active Modules including…
• Bills of Material
• Cash Management
• Collections
• Depot Repair
• Field Service
• General Ledger
• Inventory
• Latin America Localizations
• Master Scheduling/MRP
• Mobile Applications
• Order Management
• Payables
• Projects
• Purchasing
• Receivables
• Regional Localizations
• Shipping Execution
• Supplier Scheduling
• Warehouse Management
• Work in Process
18 Active Countries
• Australia
• Brazil
• Canada
• China
• France
• India
• Indonesia
• Italy
• Kazakhstan
• Kenya
• Mexico
• Mozambique
• Netherlands
• Singapore
• South Africa
• Sweden
• United Kingdom
• United States
…and everything in between
6 Languages In Use
• American English
• Brazilian Portuguese
• Italian
• Latin American Spanish
• Russian
• Simplified Chinese

21. Why Oracle R12? | Benefits & Focus Areas
Oracle EBS 11.5.10.2 12.2.3
• Reduced downtime (online patching)
• Required foundation (GE Global Enterprise Standards)
• Enhanced Drill-back/down capability (GL to Sub-Ledger)
• Premier Oracle Support for our environments
21
Focus Areas - Key Functional Changes
• Required financial redesign (Custom Inventory Transaction Pre GL Processor retired)
• Localizations were all redesigned by Oracle for R12
o Brazil required full redesign and integration with 3rd parties
o Italy and other localizations required some rework
• Oracle moves to some web based forms vs. traditional java forms
o Customer, Vendor forms etc.

22. Oracle R12 | Journey
Mar
Functional ReadinessFunctional ReadinessEnd to End System RemediationEnd to End System RemediationHack-a-thon Code-a-thonCode-a-thon
Feb Mar Apr May Jun Jul Aug Sep
Go LiveGo Live
Apr ‘15
Technical Design & Code Remediation Finance, Brazil, 3rd party & Downstream Systems User Acceptance Testing & TrainingEBS Upgrade
Oct Nov Jan FebDec
22
Project Phases
Code-a-thon
• Identified and architected similar changes and provided guiding principals for coding changes
• 50 developers worked to resolve identified issues over 60 days
End to End System Remediation
• Drove financial re-architecture, interface remediation and changed business process where mandatory
• Monitored key performance indicators for any underlying issues
Functional Readiness
• Sent team members to key locations globally to train and assist during full end to end user acceptance testing
• Saturated business with communication and training
Hack-a-thon
• Leveraged a focused team to deliver a working environment in 10 days
• Ran the upgrade on a test environment to see where we stood and started remediation
Go Live
• Executed business continuity plans during 100 hour upgrade outage
…a faster approach to ERP Upgrades

23. 11 upgrade cycles
3 dry runs for cutover
372 step detailed cutover plan
DBA commands scripted
One team mentality
Divide and conquer approach
Global updates twice a week
Weekly executive updates
Business Ownership of Signoff
All users surveyed for readiness
Signoff by executives by area
IT delivered, business decided
2 month hard freeze
Meticulous tracking of changes
Patching cycle coordination
Force all updates in IT tools
23
Technical Preparedness Accountability
Teamwork Change Management
Oracle R12 | Key Success Factors

24. Oracle R12 | Architecture Transition
24
11.5.10.2
DB: 11.2.0.4
12.2.3
DB: 11.2.0.4

25. Oracle R12 | Key Lessons Learned
• Give ample training opportunities and survey for effectiveness
Communication and Training
• Business Continuity Planning needs 3-4 months minimum planning
• OVER communicate via every method available to your team

26. Oracle R12 | Key Lessons Learned
• Send key IT and functional users to sites for UAT
User & Performance Testing
• Ensure all key business workflows are covered (close gaps SIT to UAT)
• Performance Testing: 4 months before go-live … you will need to tune
… 80+ person cross functional team, 500+ UAT testers

27. Oracle R12 | Key Lessons Learned
27
• Keep development team for issue resolution for at least 8 weeks
Go-Live & After-care plan
• 24*7 dedicated help line – manned with project team
• Establish rhythm for executive report outs during and after go-live

28. Oracle R12 | Facts and Summary of Issues
28
• Oracle Concurrent Manager – directory structure – start in empty directory
• IT help & support line: 309 questions over 2 weeks
Post Go-Live Facts
• KPI Monitoring: Continuous evaluation of business indicators
• Total # of unique users logged into Oracle R12: 3321
A review of key resolved issues
• Advanced Supply Chain planning – Demand was being dropped - patch
• Minimum requested order quantities ignored for 3% of parts – patch
• 6 Finance issues - critical to April close - Worked SR’s – SLA configuration
• 10-15 key Oracle forms did not work properly - Recompiled corrupted files

29. Our business is running well on R12
Functional
Outcomes
• All critical business processes worked on Day 1
• All users trained and able to work on system
• Equivalent Functionality and Reports
• 6 Successful Monthly Closes
• 2 Successful Quarterly Financial Closes
• Close cycle time remains unchanged
• Compliant & Seamless reporting (OBIEE & Hyperion)
Ongoing Support
• Optimize close to increase cycles per day
• Monitor KPI’s for any underlying issues
Ongoing Support
• Resolve remaining R12 bugs with Oracle development
• Monitor all sub-systems for health and performance
Technical
Outcomes
• Technical conversion successfully completed
6 months post go live – operating successfully
• On-line patching cycle successful
Took <90 minutes, previously 12+ hours on 11i
• No reduced performance for business users
Initial performance issues resolved
Initial forms lag resolved
29
Oracle R12 | Summary & Outcomes

30. Questions?
30
Andrew McVeagh
GE Transportation

32. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Program Agenda
Introduction
GE Transportation Project
Gentex Project
1
2
3
32

33. Confidential | ©2015 Gentex Corporation
Gentex Customer Success Story
©2015 Gentex Corporation
Musa Ramadhani
Oracle Applications Architect (Lead Oracle Apps DBA)

34. Gentex Corporation - Overview
©2015 Gentex Corporation
Products That Look Out For You
34
• Established: 1974
• Ownership: GNTX – NASDQ Global Select Market
• Operations:
– Headquarters & Manufacturing - Zeeland, MI
– Sales & Logistics – England, France, Sweden, Germany, Japan,
Korea, China
• Products:
– Automotive Automatic-Dimming Rearview Mirrors
– Automotive Electronics
– Dimmable Aircraft Windows
– Fire Protection Devices
• Employees: 4,000+
• Sales (2014): $1.38 billion
• Mirrors Shipped (2014): 31,079,818
• Forecast 2015: $1.47-$1.54 billion
0
200
400
600
800
1,000
1,200
1,400
1,600
200
1
200
2
200
3
200
4
200
5
200
6
200
7
200
8
200
9
201
0
201
1
201
2
201
3
201
4
Revenues
(in millions)
2001:
7.2M Mirrors Shipped
310M Revenues
1,700 Employees
2014:
31M Mirrors Shipped
1.375B Revenues
4000+ Employees

35. Corporate Milestones
©2015 Gentex Corporation
Managing the Evolution of the Rearview Mirror
1980 1990 2000 2010 2020
1998: Acquisition: CMOS Camera Technology
from Photobit
1982: Inside Electro-
Mechanical Rearview Mirror
1987: Inside Electro-
Chromic Rearview Mirror
1991: Outside Electro-
Chromic Rearview Mirror
1997: Outside Convex and Aspheric
Electro-Chromic Rearview Mirrors
ELECTRONICS, ELECTROCHROMICS, CHEMICAL DEVELOPMENT & SOFTWARE DESIGN
MICRO-ELECTRONICS & VISION SYSTEMS
GLASS BENDING & COATING
2004: SmartBeam® Lighting
Assist Camera Systems
VIDEO DISPLAYS
2006: Video Display Mirrors
ADAS FUNCTIONALITY
2010: Dimmable Aircraft
Windows
2012: SmartBeam ADAS and Video
Camera Systems
2014: Full Display Mirror and video
camera systems
2000: HomeLink® license, Compass,
Microphones, Interior Lighting,
Telematics
TELEMATICS , MICROPHONES, LIGHTING, ETC.
REAR VISION SYSTEMS
2013: Acquisition: HomeLink® from Johnson
Controls
Technologies

36. 36
E-Business Suite R12.2 at Gentex
Single Global Instance
ERP Footprint
• (A2R) Accounting to Receipt
• (D2B) Demand to Build
• (P2R) Procure to Receive
• (O2S) Order Capture to Shipping
• (ENG) Engineering
• (MFG) WIP Discrete, OSFM, Flow
• Quality
• HR
Decentralized VCP Footprint
• (VCP) Value Chain Planning Suite of Apps
• ASCP
• IO – Inventory Optimization
• Demantra
• Production Scheduling
Countries
1. China
2. France
3. Germany
4. Japan
5. Korea
6. Sweden
7. UK
8. USA
Installed Languages
1. English (US)
2. German
3. Korean
4. Chinese
5. Japanese
©2015 Gentex Corporation

37. 37
Reasons for Choosing R12.2.4
• Leverage the latest technology enhancements
• Preferred to invest in a single upgrade to 12.2
• Premier support
• Future innovation is focused on 12.2.x
©2015 Gentex Corporation

38. 38
Reasons for Choosing R12.2.4
Leverage the latest technology enhancements
• Online Patching
• Increased uptime/revenue for 24/7 Manufacturing in Single Global Instance
• Predictable Downtime regardless of Patching duration or Patch size
• Built on Fusion Middleware (Weblogic Platform)
• Provides Secure platform for deploying large-scale distributed middleTier environments
• Stable and easily integrated to other products running on Weblogic Server
• Witnessed stability of Weblogic in existing implementations of SOA and Enterprise Manager
• In-Memory enhancements to Applications
• Applications built to leverage database In-Memory capabilities for performance
• Planning to deploy in-memory Apps for VCP
• Cisco B200 M4 UCS blades on NFS NetApp Storage
©2015 Gentex Corporation

39. 39
Reasons for Choosing R12.2.4
Preferred to invest in a single upgrade to 12.2
• Combined the following infrastructure upgrades to save time and money
• Servers
• Storage
• OS (OEL5 -> OEL6)
• DB Upgrade (11.2.0.3 -> 11.2.0.4)
• Applications (ERP – R12.0 -> R12.2.4 | VCP – R12.1.3.9 -> R12.2.4.1)
• We did not want to put the business through another upgrade cycle to 12.2 in less than 5 years
©2015 Gentex Corporation

40. 40
Reasons for Choosing R12.2.4
Support Timeline
©2015 Gentex Corporation

41. 41
Reasons for Choosing R12.2.4
Future innovation is focused on 12.2.x
Operational Efficiencies User Interface Innovation Functional Innovations
Oracle VM Templates EBS Extensions for Endeca In-Memory Applications
Application Management Suite Smartphone Apps New Products
Test Automation Tablet Optimizations
Online Patching Simplified User Interfaces
Ease of Integration
©2015 Gentex Corporation

42. 42
Project Phases & Timeline
©2015 Gentex Corporation

43. 43
Post-Upgrade Topology
©2015 Gentex Corporation

44. 44
Top 10 Tips for Gentex Successful 12.2 Upgrade
1. Gathered Key Reference Material
2. Finalized Our upgrade path
3. Identified Impact on supporting Applications
4. Prepared for Architectural Changes
5. Re-Evaluated Application Sizing
6. Planned for Customization Deployment Impact
7. Prepared to Minimize Upgrade Downtime
8. Performed several upgrade cycles prior to project start
9. Researched and Documented Online Patching
10. Understood the factors affecting Time & Resources
©2015 Gentex Corporation

45. ©2014 Gentex Corporation 45
Post Go-live Problem Resolution
Partnered with Oracle Critical Accounts to accelerate issue resolution during and post go-live

46. ©2014 Gentex Corporation 46
Post Go-live Problem Resolution
Majority of our pain-points are in P2R – Critical Accounts addressing issues with Oracle DEV

47. ©2014 Gentex Corporation 47
Lessons Learned
• Patching
• Take most recent Critical patches proactively at start of project
• Proactively stay current with Critical Patches releases as project progresses
• Stick to change management to track what's applied where.
• Set a “Patch Freeze” date prior to the go-live date
• Understand business functions not available during patch cycles
• Training
• DBA/Support team - proactively familiarize with Online patching
• Functional team proactively familiarize with new functionality
• Business users receive training in modules with most changes
• Cutover
• Communicate, Communicate, Communicate
• NO SURPRISES | Assume Nothing
• Document so others can execute plan in your absence

48. ©2015 Gentex Corporation 48
Thank You