Improving your Customer Relationships with Business Process Management technologies

1. Managing Customer Relationships
with Business Process Management
Technologies
Miguel Valdés Faura
CEO

2. Processes are everywhere…
…and fundamental to all types
of organizations
– Marketing and Sales
– Call Center
– Human Resources
– Internal policies and
procedures
– Communications
– R&D
– Etc.
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BPM ?
Business Process Management is a means to model and automate
processes in the way that people actually work day-to-day.

3. « 95% of applications world wide could
leverage BPM technologies»
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4. Turning processes into running
applications with BPM!
Draw your business logic in a process
Connect your process with your
information system
Customize and generate a running
application from your process
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soft.com |
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BonitaSoft
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5. BonitaSoft – Our Mission
BonitaSoft is democratizing a fully functional, open
source Business Process Management solution that is:
Easy to use and implement
Powerful
Cost effective
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6. How did you manage your customer
related processes?
Self coded applications or
paperwork
+
Customer
Relationship
Management
Solution
BPM Solution
?
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7. « Customer-related processes examples
includes: sales budget approvals,
campaign execution, lead qualification,
lead routing, request for
proposal submissions and sales follow-up»
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8. BonitaSoft and SugarCRM
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Design your processes Connect your processes with Sugar Generate your
web applications
Manage your processes and applications

9. DEMO
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10. Thanks for your attention…
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