Whether you are concerned with the handling of your business-critical processes or there is a particular issue with your use of technology, your business depends on a reliable and timely resolution.
If I ask your two of your best customers about your ability to deliver, will I hear the same answer as from your COO?
Related needs/issues: Employees’ training Employees’ turnaround Employer-of-choice contributes to a Supplier-of-Choice Productivity monitoring Staff accountability Repeatable routine processes “well-managed” “accountable” organization low morale micromanagement stressful delivery short deadlines knowledge transfer inefficient facility un-facilitated process undefined / undocumented processes shop floor scheduling project managementIndicators and causes: Automated fulfillment (handles stress, short deadlines, routine and repeatable processes) Resource scheduling Business workflow, document handling, knowledge transfer and training, project management, process tracking, handles incomplete or splinter processes and process complexity, facilitates execution and delivery (SIPOC) Business intelligence – monitoring, KPI, metrics, maturity levels, accountability, transparency