Empower Yourself: Negotiate for the User (Carol Smith)
Mobile web vs app (Sharon Grubaugh)
1. Mobile Apps versus Mobile
Websites
The User’s Perspective
Sharon Grubaugh
Synergistic Paradigms LLC
Presented at User Focus 2012
October 19, 2012
2. Agenda
Mobile Today
The Mobile User – Case Studies
The Mobile Traveler
The Mobile Job Seeker
Mobile Apps and Websites
The Business/Technology Perspective
The User’s Perspective
Q&A
4. Mobile Today
General Smartphone usage
81% browse the Internet
77% search,
68% use an app, and
48% watch videos on their smartphone
72% use their smartphones while consuming
other media, with a third while watching TV
93% of smartphone owners use their
smartphones while at home
Source: http://googlemobileads.blogspot.com/2011/04/smartphone-user-study-shows-mobile.html
5. Mobile Today
US Only
25% of mobile users are mobile only
25% downloaded apps are never used again
55% apple/android - $$ is the top factor
Usability of Mobile
64% success rate on mobile website
76% success rate on mobile apps
6. Mobile Today
Mobile users reported a preference for mobile
browsers for virtually all mobile content.
Games, music and social media only
categories prefer app than mobile web.
Mobile users would rather fire up a browser
than a dedicated app.
http://www.urmobile.com
11. The Mobile Traveler
PLANNING and BOOKING STAGES
Top mobile flight-related activities while planning a
trip:
Checked airfare prices: 26%
Looked up a phone number: 25%
Checked flight schedules: 25%
Researched airport information: 24%
Received price alerts for flights: 19%
Booked a flight: 18%
12. The Mobile Traveler
DURING TRIP STAGE
Travellers using a mobile device to check flight
status:
2011: 30%
2012: 50%
Travellers using a mobile device to check in for a
flight:
2011: 17%
2012: 30%
16. The Business/Technical Perspective
Mobile Websites
Functionality: can be accessed quickly and easily.
Usability: Accessible on any phone with a web browser Increasing the usability of the
website is essential; just because mobile websites can be accessed on any mobile device
doesn't mean that users will want to access the website if it doesn't have a good design.
Discoverability: Mobile websites come up in web searches. Many mobile websites are also
being accessed via social media websites and e-mail, so it is also important to divert users
directly to the mobile site and not the standard version which can be more difficult to use,
thus removing the convenience factor.
Mobile Applications
Functionality: A major advantage of mobile applications is the specialized functionality that
they offer. Mobile apps can use the special features of a mobile device, such as GPS,
camera, video or phone capabilities.
Usability: Apps have a much higher usability than many mobile websites and offer a more
engaging and integrated experience with users. An advantage is guaranteed to work on each
device
Discoverability: A big disadvantage of mobile apps is the fact that users must find them and
then download and install the application. Apps can therefore be good for established brands
with an existing customer base that will receive added value from the application.
17. Mobile App versus Web
Southwest Airlines – Different User Experience