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Design and Production Challenges of AI-based Conversational UIs
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Conversational UI
Cross-Cultural UX
Ultan OâBroin
Senior Director
Oracle Applications User Experience
July 2017
Design and Production Considerations and Challenges
of AI-based Computing
(aka âJust When We Thought We Were Doneâ)
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Disclaimer: #OracleEmp. All views expressed and/or shown in this presentation are the responsibility of the
presenter, Ultan OâBroin. They may not reflect Oracleâs policy.
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About Ultan OâBroin
⢠Senior Director Oracle Applications User
Experience, EMEA and APAC
⢠Outbound partner and sales UX enablement
⢠Design patterns, patents, UX accelerators
⢠MultilLingual Magazine Editorial Board
⢠UX, L10n, I18n (ORCL, MSFT)
⢠Writer, Blogger, Chatbots Magazine and
Planeta Chatbot, MultiLingual
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Conversational UI (CUI) Design for the Enterprise
⢠Business process asks and tasks
⢠Simplicity of intent
⢠Multi-role users
⢠Multi-generational use
⢠Mobility, cloud hand-offs
⢠Contextual awareness
⢠Data security
⢠Internationalization and localization
⢠Accessibility
⢠Extensibility
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Intent Discovery: Research in the Wild and in Labs
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imaginBank: A Bank for Millennials
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Utterances: AI NLP Support â Languages and Domain
⢠API.AI: Brazilian Portuguese, Chinese English,
Dutch, French, German, Italian, Japanese, Korean,
Portuguese, Russian, Spanish, and Ukrainian.
⢠Microsoft Language Understanding Intelligent
Service (LUIS): English, French, Italian, German,
Spanish, Brazilian Portuguese, Japanese, Korean
and Chinese.
⢠RECAST.AI: French, English, and Spanish.
⢠Domains? Consumer v Enterprise corpus
Source: Master of Code â Viktoria Tymoshchuk https://masterofcode.com/blog/creating-best-ai
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Ye Olde Language Challenges and Processing
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Ye Olde Language Challenges and Processing
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Now come ânewâ UX challenges
⢠Cultural theory and interaction
⢠Bot personality
⢠Gender, names âŚ
⢠Sentiment, emotion
⢠Surrounding chit-chat
⢠Pop references, time sensitivity
⢠ď Emojis as a language.
Which ones? What order?
⢠Is AI the ultimate UX challenge?
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As Always: Context Trumps Content
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Global UX CUI Best Practices
⢠Research user intent globally
⢠Reflect context of use locally
⢠Choose platforms that supports language
and domain, learns, trainable.
⢠Domain terminology, tone, style.
⢠Pick a translation vendor with domain and locale UX experience.
⢠Write complete strings, and provide scripts of content context.
⢠Care with graphics, images, humor, emojis, etc: Editable or replaceable.
⢠I18n: characters sets, text processing, reading & writing direction, language detection, locale
support: Unicode, International Components for Unicode libraries, XLIFF, etc.
⢠Multilingual architecture for adding conversations and languages later.
⢠Create glossaries of terms, synonyms, slang, abbreviations, etc.
⢠Apply design review, heuristics and then usability test in context before production.
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Blogs.oracle.com/OAUX
OAUXCloud on Facebook
Twitter: @oauxcloud
OAUX on LinkedIn
Connect with OAUX
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Other References
â˘MultilLingual: www.multilingual.com
â˘Chatbots Magazine: Chatbotsmagazine.com
â˘Planeta Chatbot: Planetachatbot.com (Spanish)
â˘Hofstede's cultural dimensions theory (Wikipedia)
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