Tech support specialists can provide hands-on, human support that’s more consultative than an FAQ page. They’re not just adept with software and hardware—they are patient problem-solvers.

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Create a Virtual IT Help Desk with Remote Tech
Support Agents
Why Launch Virtual Support
with Remote Talent?
During a crisis-related shutdown,
employees and customers alike may
need more tech support to troubleshoot
issues . Virtual IT support talent can
help:
● Resolve support issues faster
● Minimize complaints/dissatisfaction
● Report bugs and tackle backlogs
● Manage a dedicated crisis-related
tech channel
Engaging IT Support Talent
● What channels require coverage?
(Phone, chat, email, in-app)
● Determine the coverage you need
(e.g. across time zones)
● Delegate secure access to ticket
tracking systems (e.g. Zendesk, JIRA
or Trello)
Engage Top-Notch Virtual IT Support Professionals
Tech support specialists can provide hands-on, human support that’s more consultative
than an FAQ page. They’re not just adept with software and hardware—they are patient
problem-solvers.
Of customers rate an immediate
response as very important1
82%
Companies say the cloud has
influenced CX operations
7/10
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