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Create a Virtual IT Help Desk with Remote Tech Support Agents

Tech support specialists can provide hands-on, human support that’s more consultative than an FAQ page. They’re not just adept with software and hardware—they are patient problem-solvers.

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Create a Virtual IT Help Desk with Remote Tech Support Agents

  1. 1. Upwork empowers businesses with flexible access to quality talent, on demand. See how Upwork can help your business succeed. Contact us today: +1 866.262.4478 | upwork.com. Create a Virtual IT Help Desk with Remote Tech Support Agents Why Launch Virtual Support with Remote Talent? During a crisis-related shutdown, employees and customers alike may need more tech support to troubleshoot issues . Virtual IT support talent can help: ● Resolve support issues faster ● Minimize complaints/dissatisfaction ● Report bugs and tackle backlogs ● Manage a dedicated crisis-related tech channel Engaging IT Support Talent ● What channels require coverage? (Phone, chat, email, in-app) ● Determine the coverage you need (e.g. across time zones) ● Delegate secure access to ticket tracking systems (e.g. Zendesk, JIRA or Trello) Engage Top-Notch Virtual IT Support Professionals Tech support specialists can provide hands-on, human support that’s more consultative than an FAQ page. They’re not just adept with software and hardware—they are patient problem-solvers. Of customers rate an immediate response as very important1 82% Companies say the cloud has influenced CX operations 7/10 Josh B. Profile Abhi J. Profile. Althena P. Profile

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Tech support specialists can provide hands-on, human support that’s more consultative than an FAQ page. They’re not just adept with software and hardware—they are patient problem-solvers.

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