1. Social media:
what’s in it for anticorruption
agencies?
Giulio Quaggiotto
UNDP Practice Leader
Knowledge and Innovation
@gquaggiotto

2. A virtual version of this…
Source: http://bit.ly/v2Qbjm

3. Let’s imagine….
(the customer experience)
Source: http://www.telekom.me

4. Decreasing trust in institutions…
Source: Eurobarometer 75, Aug 2011

5. … but increasing trust in experts
Source: Edelman Trust Survey, 2011

6. If they have a question/idea about
anticorruption…
“Your citizens want to hear from you”
(not your PR person)
[… and these conversations are
happening already]

7. Source: http://bit.ly/pETjUG

8. “Risk”
Source: http://bit.ly/t0WjE5

9. Opportunity
Source: http://www.transitchicago.com/

10. 3 things
1. An opportunity
2. It’s about people, not
technology.
3. Think service design, not
running a website

11. Opportunities
1. Build trust
2. “Do more for less” – involving citizens and CSOs
– Budget monitoring
– Participatory budgeting
– Citizens can use your data to do what you don’t have
capacity to do in-house
3. Better decisions – improve your internal processes
4. Increase transparency
5. Create jobs
6. Raise your profile / create career opportunities
7. Reciprocity argument

12. 2. Do more for less
Source: Ipaidabribe.com

13. Source: http://www.mibazaar.com/indiacorruption.html

14. Source: corruptiontracker.org

15. Source: roskomvzjatka.ru

17. Source: huduma.info

18. 3. Better decisions?
http://bit.ly/kFOsbF

20. Source: http://www.fair-play.sk

21. Source: wikivote.ru

22. Collaborative government 2.0
“Public services that get better
the more people use them”
- David Osimo
http://bit.ly/ulHv8x

23. 4. Increase transparency
Source: givemeinfo.ge

24. Source: http://civicdashboard.org.uk/

25. Source: http://bit.ly/s0w9rW

26. 5. Create jobs
Source: rospil.ru, sulightlabs.com

27. 6. Raise your profile

28. Where to start?
1. People, not technology
2. A service, not a product
3. Tell a story with your data
4. Understand the policy
5. Prototype before you pilot
6. Talk about the work you do

29. 1. What do citizens want to know
about your work?

30. http://www.ted.com/talks/dave_meslin_the_antidote_to_
apathy.html

31. 2. Offering a service, not a website

32. Source: http://www.sfo.gov.uk/

33. Source: http:www.sprm.gov.my

34. Source: bribespot.com

37. 3. Tell a story
- (or ask citizens to do it for you)
Source: http://www.fair-play.sk

38. Source: http://www.fair-play.sk

39. Free tools you can use
• Google docs
• Google Fusion Tables
• Many Eyes
• Icharts.net
• Flickr

40. 4. Understand your policy
Source: http://www.youtube.com/watch?v=8iQLkt5CG8I

41. 5. Prototype before you pilot
- involve citizens from day 1
Source: nesta.org.uk

42. 6. Talk about the work you do
Source: http://www.ourdifferentview.com/?tag=anti-corruption

45. Free tools you can use
• Facebook
• Twitter
• Wordpress (blogs)
• Youtube

46. 3 things
1. An opportunity
2. It’s about people, not
technology
3. It’s about providing a budget
service, not running a website

47. Appendix

48. http://www.transparency-initiative.org/