Integrate Cisco Collaboration Solutions with Cloud Applications [Video: https://www.youtube.com/watch?v=CyxZ0erZK80] Experience faster, more efficient and effective collaboration by leveraging Esna Cloudlink for Cisco application server to integrate Cisco Collaboration solutions with cloud business applications. With Esna Cloudlink for Cisco your company can easily access unified communications and collaboration tools like presence, instant messaging (IM), voice and video communication, click-to-call, call management, geo-location services and unified messaging right from apps like Google Apps and Salesforce. Esna Cloudlink for Cisco leverages standards-based SIP, Cisco APIs and Cisco Jabber to connect these cloud applications with Cisco Unity Connection, Cisco Unified Communications Manager and Cisco WebEx.

1. Esna Cloudlink for Cisco
Communicate and collaborate inside the applications
you use everyday.

2. Esna Embeds
Collaboration
Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday.

3. “Users want their
communications to be built right
into the applications they are
using.”
People Want to
Communicate in
the Apps they
Use
Marty Parker
No Jitter
September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
Bern Elliot
Gartner CIO
August 2013

4. 10,000+ Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION
RETAIL /
HOSPITALITY

5. Cisco Collaboration Tools Inside of Google Apps
*Available as a separate add-on.
Esna iLink
for WebEx
Apps +
Browser
Esna
Cisco
Esna iLink
for Cisco
Jabber
Unified
Messaging
Platform
Esna Cloudlink
for Cisco
TelePresence*

6. Google Apps
Esna integrates Cisco messaging and
Jabber collaboration tools across
Google Apps, so you can stay where
you’re already working and
communicate in real time.

7. Real-Time Presence Across Google Drive
Recognizes the authors of any
document and shows their
presence, which can be manually
or automatically set based on
their Google Calendar events or
phone/Hangout status.

8. Contextual Collaboration in Google Drive
Start a group chat, Google
Hangout or Cisco WebEx
inside any Google Document.

9. Transcribed Voice Messages inside of Gmail
Receive transcribed
voicemails in your Gmail
inbox - contact is resolved
and additional collaboration
actions are presented.

10. Actionable Voice Messages
Image represents an early concept.
Access voice messages
online via web links, with
additional collaboration
actions.

11. Send + Receive Fax Messages
Send + receive fax messages
from within Gmail - contact is
resolved and additional
collaboration options are
presented.

12. Collaboration Actions from the Google Contact Card
Jabber presence and
availability can be found
within the contact card, as
well as the ability to open a
set of collaboration actions.

13. Esna iLink for
Cisco Jabber
Access Cisco Jabber features like voice,
video, instant messaging
and presence across your Chrome
browser.

14. See the Presence of Everyone in Your Organization
Ability to organize coworkers
into customizable groups
and easily see their real-time
presence + availability.

15. Manage Your Own Presence + Devices
Apply custom presence
labels to match your
availability and (if applicable)
decide which of your devices
is used to handle calls.

16. Presence Pulled from Google Calendar + Hangouts
Enable Google Calendar and
Hangouts integration, which
automatically adjusts your
presence while you’re in a
meeting or in a Hangout.

17. Initiate Group or 1:1 Chats
Invite teammates to a group
chat or individually message
others - conversations stay
persistent as you move
across tabs in Chrome.

18. Integrated Dialer + Call Control Features
Dial extensions or phone
numbers by entering the names
of your contacts or their
numbers, then handle calls with
a full range of call control
features.

19. Expanded Search Capabilities
Searching for people
automatically aggregates
your iLink for Cisco Jabber
and Gmail contacts - simply
click to bring up a range of
collaboration actions.

20. Jabber Voice + Video Calls Across Your Browser
Start Jabber voice calls
from across your
browser, with the ability
to escalate to video.

21. OAuth 2.0 Authentication Support
Support for OAuth 2.0 enables
users to sign in with a range of 3rd
party credentials - an Esna, web-
based authentication solution is
available for when security profiles
or other considerations make other
login options impossible.

22. Access to Cisco from Any Web Page or Web App
Extend Cisco collaboration to
any web app or page in
Chrome via the ‘slider’ with
actions like click-to-call,
Jabber voice + video,
presence and IM - even
Google Hangouts.

23. Esna iLink for
WebEx
Start + schedule WebEx meetings
across Google Apps and your Chrome
browser.

24. Start a WebEx from a Contact Card/People Widget

25. Schedule WebEx Meetings from Google Calendar
Instantly schedule and start
WebEx meetings from Google
Calendar - meeting info is
added to the description of
the event/invite.

26. Easily Create + Modify WebEx Meeting Templates
Define a standard meeting
template and create a set of
your own from a list of
customizable options.

27. Escalate to a WebEx from a Google Hangout
Move meeting attendees
from a Hangout to a WebEx -
the meeting link is placed in
the Hangout chat.

28. Instant WebEx Meetings Across Chrome
Ability to start and
schedule WebEx
meetings via the Chrome
browser extension.

29. Additional
Integrations

30. Salesforce
Embedded collaboration tools inside
of Salesforce including Jabber real-
time communications, presence,
Hangouts, screen pops and the
ability to track/run reports on calls.

31. Esna iLink for Cisco Jabber Embedded Plug-in
Access to presence, IM,
Jabber voice + video calls,
click-to-call, group chat
and meetings tools such
as Google Hangouts.

32. Caller ID is Matched to an Existing Salesforce Record
When you receive a call,
the number is matched to
a record in Salesforce and
is displayed.

33. Enhanced Call Logging with Contact Creation + Notes
Ability to add a caller as a
lead or contact when you
receive a call, as well as take
notes, which are saved to the
call record.

34. Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx
meeting with any contact,
lead or user in Salesforce.

35. Track WebEx Meetings in Salesforce
Automatically log WebEx
meetings as activities with
meeting info/links
automatically inserted into
the record.

36. Schedule WebEx Meetings from Salesforce Calendar
Schedule WebEx meetings
right from Salesforce
Calendar.

37. Automatically Logged Calls + WebEx Meetings
Automatically log WebEx
meetings and calls as
activities, which can be
referenced in reports.

38. Esna Cloudlink
for Cisco
TelePresence
Book TelePresence resources from
within your Google Calendar with the
ability to check availability, edit the
event and even book WebEx-enabled
resources, just as you would with a
regular meeting space.

39. Clicking HERE will take you to
a specific presentation that
outlines Esna Cloudlink for
Cisco TelePresence.

40. Esna Developer
APIs
Esna Collaboration Tags allow you to
embed real-time communication +
collaboration tools inside any cloud
app, intranet or custom web page.

41. Enhance Cloud Applications with Collaboration Tags
Actions include presence, voice and
video calls, contact cards, and live
meeting escalation.
1
Inject dynamic, real-time
communication content and actions
into any web page or application.
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS

42. Architecture

43. Esna Cloudlink for Cisco Architecture
Cloud Apps
User
Cisco Enterprise or Hosted
Jabber SDK
WebEx XML
Google
(Calendar/
Contact) API
Voice/Video
CAXL (IM/P)
Cisco Unified
Comm. Manager
Cloudlink Messaging
Server (Optional)
Cisco Unity
Connection
CU(M/N/P)I
TAPI
(Optional)
Google Calendar
API, Contact API +
Google API
Salesforce
Open CTI
Esna Client Web
Services
Cisco IM & Presence
Services
iLink for
WebEx
iLink for
Cisco Jabber

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Thank You. Visit cisco.esna.com for more info.