Workspace of the future transition to uc
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Workspace of the future transition to uc
- 1. workspace of the future transition to UC
- 2. a workspace changing drastically anywhere anytime anything globalization inherent to Client virtual workspace vs. traditional desks speed of reaction : economics events, natural disasters, etc. multiplication of end points and access consumerization of IT rising role of the knowledge worker sustainable development
- 4. From legacy to Unified Communication
- 6. unified communications and collaboration
- 7. collaboration services are key to enable these new ways of working Users work together share expertise and experience live a unique user experience reach and being reached access immediately to information Videoconferencing audio & web conferencing Unified messaging knowledge management Status / presence indications and instant messaging Telephony services Social networks Web communities Shared workspace Interoperability, cross sites infrastructures Security and access control
- 8. your pains today : complex infrastructure & disruptive user experience user !!! voice mail email telephony mobile phone instant messaging web conference video conference audio conference
- 10. Target state – what do we offer ? Unified Communication service catalogues user profiles Standard Light Standard Business Option Option Collaborate Option Option Collaborate Everywhere Option Option IP Telephony Unified Messaging Single Number IM & Presence Mobility Suite Conference Audio, Web Video Contact Center Supervisor Console integrated with Business Talk and SIP trunking for international voice calls transport
- 13. Orange Partners in the UC landscape native integration rich portfolio consultancy, integration managed services largest voice & video network Microsoft SIP certified best end user experience
- 14. our vision to reach people easily be reached easily
- 16. thank you
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- presentation title In that sort of collaborative environments - to REACH easily & BE REACHED easily – become essential we believe/our vision is that the notification of the reachability of a person to work with OR a group to collaborate with becomes key The notification is done by means of a « Presence identicator », RT identification of a person/resources reachability So, « the presence » from 3 perspective -1 – from the notification of the reachability of a person identified as knowledgeable in specific matter (SME), to a succesfull fixed or mobile phone call (first time), enriched by conferencing call to involve other members & share documents, potentially enriched by Video 2- presence notification becomes a crystallization point for integrating the different communication channels through clients, API’s,… 3- will become ubiquitous in fixed or mobile communication tools client, web based, embedded in business applications (office or ERP – CEBP)
- presentation title integrated operator with expertise in unified communication elements and real-time communications messaging: 1M enterprise mailboxes, 610K Microsoft Exchange users (May 2009) ~260,000 on Managed Microsoft Exchange 350,000 on Hosted + Flexible + Integrated (June 2008) VoIP/IPT : over 5 00 customers, 9,000 sites, 340,000 IP phones IPT International - 110,000 managed, 190,000 backlog = 300,000 sold (April 2009) IPT France - ~210,000 maintained and managed (April 2009) mobility: 9M business users, 1.2M Business Everywhere customers; plus extensive consumer experience partner certifications Microsoft Gold and Cisco Advanced UC certified partner 500 Microsoft certified personnel 100 Cisco-certified Consultants, 350 operations specialists worldwide market leading customer satisfaction “ Outstanding performance”, Telemark ICT Service Supremacy - 2008 “ Top 10 group of ICT, N° 1 slot for Customer Satisfaction global network for service delivery, local presence optimized network in 145 countries, local staff in 166 countries, 1,500 field engineers
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