Virtustream presentation for 2016 TestCon

1. Enterprise-class cloud built for mission-critical
enterprise applications.

2. Improved efficiency and application-level
performance SLAs.

3. Consumption-based pricing model for
substantial cost savings.

4. Virtustream Enterprise Cloud
Builtformission-criticalapplications
Copyright © 2016 Virtustream. All rights reserved.

5. Virtustream Enterprise Cloud
Built for mission-critical systems of record
• Designed and tuned for mission-critical, I/O-intensive apps
• SLAs for application performance
• Planning and migration services
• Full suite of managed services including application expertise
• Also available for government organizations
Flexible, hybrid deployments
• Virtual private or public architecture
• Federate with on-premises private clouds
& global footprint of xStream-powered service provider clouds
xStream-powered cloud
• Greater efficiency and automation
• Consumption-based pricing
6

6. Cloud built for the Enterprise
Higher security
Hardened architecture
Customized governance
Risk & compliance monitoring
Superior economics
Patented cloud resource allocation
True consumption model
reduces inefficiencies, improves TCO
Platform of record
Designed to run complex business apps
ERP, SCM, Analytics
Assured, SLA-backed performance
Managed solution
Planning & strategy
Migration & onboarding
App & infrastructure management
6

7. Virtustream Enterprise Cloud
Built for mission-critical systems of record
• Designed for mission-critical, I/O-intensive apps
• SLAs for application performance
• Defense-in-depth security model
• Also available for government organizations
Full suite of managed services
• Planning and migration services
• Deep application expertise
Flexible, hybrid deployments
• Virtual private or public architecture
• Federate with global footprint of xStream-
powered service provider clouds
xStream management portal
• Greater control and automation
• Usage, SLA and billing reporting
7

8. Cloud agility, automation & optimization for enterprise applications
xStream Management Platform
xStream µVM engine provides workload optimization,
application performance assurance and utilization analytics
Automated operations simplify application
deployment in less time, with less cost
xStream App Director for in-life application
automation, orchestration, and management of
complex applications, including in-depth reporting & monitoring
Customizable alerting and self-healing for more
effective management of mission-critical systems
xStream Automation Packs - SAP available Q2; Oracle
& Epic to follow in H2
8 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.

9. µVM: the cloud kilowatt
Assurance, Economics & Optimization
• Consumption-based billing
• Usage analytics
• Intelligent workload placement
• Proactive infrastructure optimization
• SLAs for application performance
• Fewer hosts, better utilization
8
1 µVM:
200MHz CPU, 768MB RAM, 40 IOPs, 2Mb/s Bandwidth

10. Future App
Pack
Future App
Pack
xStream
xStream App Director
10
Automated operations to simplify
deployment in less time, less cost
Optimized and orchestrated continual
maintenance and management of
complex mission-critical applications,
including in-depth reporting, monitoring
Customizable alerting and self-
healing for operational functionality
of enterprise-class application
environments
Policy-based management to automate and orchestrate enterprise-class applications
Compute Network
Scheduling Catalog
Supply Chain
Dashboard
App Director
Multi-Tenant Management

11. xStream Automation Pack
Application lifecycle automation
11
Migration, Provisioning Management
Post-health check and metrics and controls, VM provisioning
Operation & Administration
Monitoring dashboards, metrics/controls, health check
Security, Governance, & Compliance
License and version checks, user management, log reporting
Hybrid Extensibility
Seamlessly extend landscapes to off-premises cloud
Designed and developed to provide simplified
automation and orchestration for continual operation,
stability, performance, security, and optimized maintenance:
xStream
Automation
Pack
Operation &
Admin
Migration &
Provisioning
Management
Landscape
Management
Hybrid
Capable

12. Sample xStream automation benefits: SAP
Automation Description Illustrative Benefits
Kernel patch automation Orchestration of the entire kernel change
process
85% reduction in time and labor
95% reduction in human error
SAP patching and pre- and
post-upgrade automation
Simplifies system prep process for patching
and upgrade, along with post-system technical
processing (SGEN) and system notifications
85% acceleration in pre- and post-
processing
On-demand and custom
health check and validation
checklist automation
Complete customizable health checks for your
system landscapes >70% reduction in manual labor
Security automation for
frequent tasks
User locks, system log and audit details, risk
assessment information, SAP Portal Hotfix
summary, license details
Time savings varies by user
Complete root cause
analysis and dashboard
overview automation
Quickly view where systems exceed best
practice thresholds
Time savings varies by user
12

13. 13
Cloud security: defense in depth
Chip-to-compliance IaaS security architecture
• RBAC and multi-factor authentication
• Dedicated VLANs and security zones
• Encryption at rest, in use and in motion
• Secure, dedicated connectivity options
• Silicon-level system integrity attestation
• Geo-fencing and geo-tagging
• Continuous logging and compliance

14. Infrastructure andApplication Managed Services
Migration Monitoring Management Optimization
Facilities, Computing Infrastructure
& Storage Units
Physical Plant, Virtualized Compute,
Storage and I/O Hardware
Network Services Backup and Disaster Recovery, 24 x 7
Helpdesk, Redundant Carriers
VM & OS Administration
Admin, Installation, Upgrades,
Patches, Security
DB & App Administration
SAP Basis, Oracle Apps DBA, Security
Upgrades, Patched, Issue Resolution
Application Management Performance Tuning, Capacity
Planning, Resource Optimization
ExpertsOnDemand
On or off premises
14

15. Deep SAP Expertise
• ~200 SAP clients running production SAP
• First Production SAP Customer in a Multi-tenant Cloud
• First Production SAP ECC Running on HANA in the Cloud
• ~500 SAP HANA Instance Migrations to date
• Complete SAP Portfolio Coverage, Including ERP, CRM,
Analytics, HANA & Business One in the Cloud
Comprehensive Certifications
• One of only five global HEC premium suppliers
• SAP Certified for Hosting Services
• SAP Certified for HANA Operations
• SAP Certified for Cloud Services
Unparalleled expertise and assurance
Virtustream and SAP
15

16. Case Study: Florida Crystals
lower
three-year TCO
40%
• Entire enterprise data center moved to Virtustream
•Two-continent SAP landscape with 1,000s of users
• 80-day migration of >60 SAP instances
• Added disaster recovery capabilities with <1hr RTO
• App deployment times cut to hours from weeks
application
performance
2x
15

17. Automated, continuous risk and
compliance management for enterprises
and service providers

18. Unified dashboard view of risk and
compliance landscape across hybrid cloud
and non-cloud environments

19. Compliance audit and assessment
automation for reduced costs and complexity

20. Risk Management and Compliance Monitoring
Virtustream Viewtrust
Copyright © 2016 Virtustream. All rights reserved.

21. 21
Challenges
How do I…
• Get a unified view of security and compliance risk across all IT assets (e.g. enterprise,
cloud, hybrid-cloud)?
• Reduce cost and complexity of managing compliances with shrinking budgets?
• Become proactive rather than reactive in dealing with enterprise and mission risks?
• Perform continuous monitoring of risk with ever increasing volume of data?
• Create a single 360° operational view of enterprise risk and prioritize mitigations?
Need a proactive view of risks across my cloud and non-cloud assets due to Cyber,
Compliance, and IT Operations on a continuous and automated basis.

22. 22
Continuous enterprise risk & compliance monitoring
Viewtrust provides continuous monitoring of risks across enterprise
environments to proactively address risks due to Cyber, Compliance, and
IT Operations.
Enterprise Risk Management
Compliance
Risk
IT Operational
Risk
Cyber Risk
VIEWTRUST
All Federal Systems have to have FISMA/FedRAMP compliance with
implementation of NIST Risk Management Framework (RMF)

23. 8
• Provides a unified view of an enterprise’s public and
private cloud risk on a single dashboard
• Automates Compliance and Risk management for
private or hybrid clouds
• Provides continuous analysis of risk with heat
maps for proactive view
• Collaborative and workflow driven platform for
compliance automation and documentation
• Scales with Big Data analysis and analytics engine
• Provides mission risk view to address what is
critical to the business
Viewtrust: automated risk & compliance management
Compliance
Risk
IT Operational
Risk
Cyber
Risk

24. 24
Addressing regulated markets
Federal Financial Healthcare Energy Retail
Enterprise Risk
Management
✔ ✔ ✔ ✔ ✔
Cyber
Situational
Awareness
✔ ✔ ✔ ✔ ✔
Regulatory
Compliance
FISMA/
FedRAMP
GLBA
SOX
HIPAA
HITECH
NERC CIP PCI
Cyber Risk | Compliance Risk | IT & Operational Risk
Presentation and Data Analytics Dashboard

25. VIEWTRUST
25
Continuous compliance for hybrid cloud
+
Virtual Datacenter / SDDC
Enterprise Risk Management
Unified View
Public/
Managed
Cloud
Private
Cloud

26. Rapid ROI with Viewtrust
Reduced compliance costs via efficiency through automation:
• Entire compliance lifecycle automation
• Efficient, collaborative, and consistent audit practice
• Support multiple compliance frameworks unified in one tool
Increase compliance and risk awareness:
• Breaking security-tool data silos with a single dashboard
• Continuous risk analysis based on threat and impact analysis
• Automated risk identification with case management
12

27. Simplify mission-critical enterprise
application management with lifecycle
application automation.

28. Enterprise-class performance with
application-level performance SLAs.

29. Flexible deployment models for hybrid
cloud solutions.

30. Deeper insights. Greater control.
Virtustream xStream
Copyright © 2016 Virtustream. All rights reserved.

31. Challenges and solution
Challenges
• SAP environments are extremely complex; hard to manage
• Minimizing downtime while optimizing maintenance windows is a
constant balancing act
• No performance guarantees
• Requires expensive highly skilled staff; still prone to human error
Solution
• App-specific lifecycle automation and management
• Automate on premise SAP deployment, configuration, and
management
• Augment with IaaS cloud for hybrid cloud
• Increase efficiency, simplify management, lower cost
App Director
and
SAP App Pack
9

32. Cloud agility, automation & optimization for enterprise applications
xStream Management Platform
xStream µVM engine provides workload optimization,
application performance assurance and utilization analytics
Automated operations simplify application
deployment in less time, with less cost
xStream App Director for in-life application
automation, orchestration, and management of
complex applications, including in-depth reporting & monitoring
Customizable alerting and self-healing for more
effective management of mission-critical systems
xStream Automation Packs - SAP available Q2; Oracle
& Epic to follow in H2
32 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.

33. Future App
Pack
Future App
Pack
xStream
xStream App Director
33
Automated operations to simplify
deployment in less time, less cost
Optimized and orchestrated continual
maintenance and management of
complex mission-critical applications,
including in-depth reporting, monitoring
Customizable alerting and self-
healing for operational functionality
of enterprise-class application
environments
Policy-based management to automate and orchestrate enterprise-class applications
Compute Network
Scheduling Catalog
Supply Chain
Dashboard
App Director
Multi-Tenant Management

34. xStream Application Pack
Application lifecycle automation
34
Migration, Provisioning Management
Post-health check and metrics and controls, VM provisioning
Operation & Administration
Monitoring dashboards, metrics/controls, health check
Security, Governance, & Compliance
License and version checks, user management, log reporting
Hybrid Extensibility
Seamlessly extend landscapes to off-premises cloud
Designed and developed to provide simplified
automation and orchestration for continual operation,
stability, performance, security, and optimized maintenance:
xStream
Automation
Pack
Operation &
Admin
Migration &
Provisioning
Management
Landscape
Management
Hybrid
Capable

35. Sample xStream automation benefits: SAP
Automation Description Illustrative Benefits
Kernel patch automation Orchestration of the entire kernel change
process
85% reduction in time and labor
95% reduction in human error
SAP patching and pre- and
post-upgrade automation
Simplifies system prep process for patching
and upgrade, along with post-system technical
processing (SGEN) and system notifications
85% acceleration in pre- and post-
processing
On-demand and custom
health check and validation
checklist automation
Complete customizable health checks for your
system landscapes >70% reduction in manual labor
Security automation for
frequent tasks
User locks, system log and audit details, risk
assessment information, SAP Portal Hotfix
summary, license details
Time savings varies by user
Complete root cause
analysis and dashboard
overview automation
Quickly view where systems exceed best
practice thresholds
Time savings varies by user
35

36. Virtustream Enterprise Cloud
Built for Mission-Critical Systems of Record
• Designed and tuned for mission-critical, I/O-intensive apps
• SLAs for application performance
• Planning and migration services
• Full suite of managed services including application expertise
• Also available for government organizations
Flexible, hybrid deployments
• Virtual private or public architecture
• Global footprint of xStream-powered service provider clouds
xStream-powered Cloud
• Greater efficiency and automation
• Consumption-based pricing
36

37. Deep SAP Expertise
• ~200 SAP clients running production SAP
• First Production SAP Customer in a Multi-tenant Cloud
• First Production SAP ECC Running on HANA in the Cloud
• ~500 SAP HANA Instance Migrations to date
• Complete SAP Portfolio Coverage, Including ERP, CRM,
Analytics, HANA & Business One in the Cloud
Comprehensive Certifications
• One of only five global HEC premium suppliers
• SAP Certified for Hosting Services
• SAP Certified for HANA Operations
• SAP Certified for Cloud Services
Unparalleled expertise and assurance
Virtustream and SAP
37

38. Case Study: Domino Foods
38
Challenge:
How to deploy cloud computing with enterprise-class performance, reliability,
and support for a SAP deployment with 20+ TB of data, 1000s of users
Solution:
Virtustream xStream Application Management Platform
Results:
Increased Efficiency
• 2X performance increase over its cloud IT making the company more
responsive to its dynamic operating environment
• 1.6 to 2.5x more VMs per rack for increased scalability and cost savings
Lower Cost
• 40 percent less TCO over 3 years, with increased availability and shorter
DR times
• Cloud flexibility enables IT to focus on delivering business value
“Forward thinking companies realize
the tremendous financial and
efficiency benefits that cloud
computing offers. Given the critical
nature of our IT, we needed an
infrastructure partner with a
successful track record in designing
and deploying virtualization and
cloud computing environments.”
Don Whittington, CIO
Florida Crystals Corporation

39. Infrastructure, platform, and application
managed services for simplification
of enterprise IT landscapes.

40. Deep enterprise application management
expertise for improved efficiency
and savings.

41. Best practices, in-house expertise, and
industry-leading service engineering for a
seamless, straightforward service
experience.

42. Drive value from technology investments through IT management solutions
Virtustream Managed Services

43. Virtustream Managed Services
43
YourpartnerindeliveringITasaService
Business Driven
Customer Centric
Operation Expertise
Business Agility And Transparency
Operational Flexibility Through ITaaS
Operations Transformation Partner
Proactively Manage And Improve The IT Environment
Focused On Understanding Your Business And IT Operations
Customer Success Is Top Priority
Trusted, Certified Professionals
Deep Understanding Of ITIL Methods and Processes
Extensive Expertise In Cloud Operations

44. Continuum of operational
44
ITasaServicealignedtotheneedsofyourbusiness
Pre-scoped Managed Services
Backed With Enterprise-level
SLAs
Fully Customized,
Comprehensive,
Managed Services
Continuum of Remote Monitoring,
Change Management, Reporting
& Performance Management
STANDARD
MANAGED SERVICES
ADVANCED
MANAGED SERVICES
FOUNDATION
MANAGED SERVICES
Platform as a Service
Backup and Recovery
Big Data
Enterprise Hybrid Cloud
Storage Infrastructure Management
Converged Infrastructure Management
Agile
Continuous
Delivery Legacy
IT

45. INFRASTRUCTURE
Storage
Backup
Disaster Recovery
PLATFORM
Neutrino
Enterprise Hybrid Cloud
Native Hybrid Cloud
APPLICATIONS
Pivotal Cloud Foundry
Big Data
SAP HANA
45
Virtustream Managed Services coverage
Services across infrastructure, platform, and applications

46. 46
Infrastructure
Storage, backup and disaster recovery
Business Driven
Engage with a strategic partner to deliver ITaaS and tailor support to
your business requirements
Customer-Centric
Proactive approach to IT operations with a focus on customer
requirements enables continuous improvement via delivery excellence
Operational Experts
Extensive storage and backup experience combined with proven
governance and process methodology provides operational excellence
Technology Experts
Trained, certified managed service professionals trained on EMC
storage and backup technologies ensure a successful engagement

47. Platform
47
Managed Services for EMC Neutrino, Enterprise & Native Hybrid Cloud
Manage multiple infrastructure and cloud architectures
Skilled team to augment staff in managing diverse
technology footprints, private and public hybrid clouds
leveraging standard and repeatable frameworks.
Provide ITaaS to end users
Leverage standard templates to ease consumption and
charge back and showback functions, as well as monitor and
manage workloads on/off premise.
Support for tenant operations and new cloud processes
Support for each customer in a multi-tenant cloud
deployment, providing cloud service lifecycle management
and automation to deliver an efficient cloud.

48. Flexibility & Consumption Based Approach.
Service catalog allows clients to select and parameterize
the offerings they use, ordering the services they need
(OS/DB/Basis) at just the levels they require.
Best-in-class People.
Resources concentrated in one location with sufficient
breadth and depth of experience to increase availability,
stability, and performance.
Application Platform Expertise.
Domain expertise across EMC Federation products and
services give clients maximum return on investment
Application Automation and Innovation.
Access to an ever growing suite of tools that offer self
healing and hands off administration.
On-demand provisioning of experts to improve ongoing
effectiveness of a client’s cloud based information technology
assets, lowering maintenance costs of applications by 20 – 40%.
Applications
48
Managed Services for SAP HANA, Pivotal Cloud Foundry & Big Data

49. Team skills summary
49
Professional, certified experts

50. Virtustream Managed Services
50

51. Continuum of operational
51
ITasaServicealignedtotheneedsofyourbusiness
Pre-scoped Managed Services
Backed With Enterprise-level
SLAs
Fully Customized,
Comprehensive,
Managed Services
Continuum of Remote Monitoring,
Change Management, Reporting
& Performance Management
STANDARD
MANAGED SERVICES
ADVANCED
MANAGED SERVICES
FOUNDATION
MANAGED SERVICES
Platform as a Service
Backup and Recovery
Big Data
Enterprise Hybrid Cloud
Storage Infrastructure Management
Converged Infrastructure Management
Agile
Continuous
Delivery Legacy
IT

52. Deliver Business Transparency into IT Operations
Foundation Managed Services
Pre-scoped Managed Services
For Accelerated Delivery Backed
By Service Level Agreements
Comprehensive, Fully
Customized Managed Services
Tuned To Your Environment
• 24x7x365 monitoring, alerting, and
reporting
• Complete oversight of customer
solution set(s) within IT environment
• Immediate deliverance of ITSM ticket,
phone, or email alert in event of
incident
• IT experts enable ability to maintain
optimal operation and technology
performance
52
FOUNDATION STANDARD ADVANCED

53. Selective Sourcing For Operational & Administrative Tasks
Standard Managed Services
• Pre-scoped, comprehensive end-to-
end managed services
• 24x7 mix of remote and onsite
resources
• Accelerated delivery for customers
who need immediate support
• Custom engagement length typically
3 years or more
• Backed by customer defined service
level agreements (SLAs)
Comprehensive, Fully
Customized Managed Services
Tuned To Your Environment
Monitors Your Environment For
Alerts And Delivers Capacity &
Performance Reports
53
FOUNDATION STANDARD ADVANCED

54. Comprehensive, End-to-end, IT Solution Management
Advanced Managed Services
Pre-scoped Managed Services
For Accelerated Delivery Backed
By Service Level Agreements
• Comprehensive, fully customized
end-to-end management of IT
solutions
• Trained experts leveraging ITIL-
based processes enabling proactive
governance and compliance
• Seamless coverage through global
delivery network with 24x7x365
coverage
• Enterprise-level SLAs to safeguard
business
Monitors Your Environment For
Alerts And Delivers Capacity &
Performance Reports
54
FOUNDATION STANDARD ADVANCED

55. Operational Flexibility & Choice
55
Services That Scale With Your Solution
Infrastructure As A Service
Platform As A Service
Software As A Service
Pre-Scoped
Managed Services
• Onboarding & Transition
• Standard Reports
• Standard SLAs
• Fixed Changes/Month
• Remote Monitoring
• Service Desk
• Fixed PM Hours
• Incident & Event
Management
• ITSM Integration
• Standard Run Books
Fully Customized
Managed Services
• Onboarding & Transition
• Transformation
• Custom Reports
• Customized SLAs
• Change Management
• Remote Monitoring
• Service Desk
• Tailored PM Hours
• Incident & Event Mgmt.
• ITSM Integration
• Custom Run Books
• Integration With Services
Ticketing
Storage
Backup
Converged Infrastructure
Enterprise Hybrid Cloud
Pivotal Cloud Foundry
Off-Premises Cloud
Federation Data Lake
OpenStack
Standard
Managed Services
Advanced
Managed Services

56. Service Strategy and Methodology
56

57. Virtustream Managed Services
57
YourpartnerindeliveringITasaService
Business Driven
Customer Centric
Operation Expertise
Business Agility And Transparency
Operational Flexibility Through ITaaS
Operations Transformation Partner
Proactively Manage And Improve The IT Environment
Focused On Understanding Your Business And IT Operations
Customer Success Is Top Priority
Trusted, Certified Professionals
Deep Understanding Of ITIL Methods and Processes
Extensive Expertise In Cloud Operations

58. Repeatable Service Management
58
Threephasesensuresuccess,withcontinuousimprovementstogrowwithyou
• The timeframe for IMS to
perform steady-state
service, optimize
services, and establish
best practices, (i.e. fine
tune service, validate
performance standards,
delivery quality,
automation and reporting,
and ensure completeness
of services)
Continuous ImprovementService Start-Up Service Strategy Service Operations
• The timeframe for
Virtustream to establish
steady-state service and
transfer operations from
the incumbent service
provider to IMS
• Creates the foundation
for success by
establishing governance
and account operations
• The timeframe services
will be performed
meeting service
performance standards
• Assumes responsibility
of the service under
comprehensive SLAs
and measurements
The practice of constant
on-going learning to drive
technology innovation.
Virtustream experts,
implement enhancements
and share benefits to
improve service quality and
be more economical.

59. Proven Methodology
59
Aphasedandcollaborative approachtoITOperationManagement
• Chief Services Office
• Audit & Compliance
• Analytics
• Maturity Assessments
• Global Standards
• Delivery Support
Continuous ImprovementTransition & Start-Up Stabilization Steady-State
• Statement of Work
• Obligations Matrix
• Project Schedule
• Gap Analysis Review
• Runbook
• Account Governance
• Best Practices
• Continual Service
Improvement
• Reporting & Health
Check Scorecard
• Document
Administration
• Delivery Assurance
The practice of constant
on-going learning to drive
technology innovation.
Virtustream experts,
implement enhancements
and share benefits to
improve service quality and
be more economical.

60. Service lifecycle and methodology
60
Stabilization PeriodService Start-Up
Deploys optimal
program to take-over
customer’s “as-is”
environment
ITIL certified and
Federation trained
experts enable
business continuity
Continually improved
processes allow
business objectives to
be met
Leads to assuming
operational services
with minimal disruption
Implements best
practices & process
readiness to meet
service standards
Analysis of delivery
performance to reduce
incidents & service
outages
Global standardized
and optimized delivery
model for service
operations
Technology Innovation
+ optimized processes
improve customer
operations
Enables flexibility and
adaptability fostering
healthy client
relationship
Account driven
processes ensures
contractual obligations
are met
Periodic reviews
(maturity & delivery
assessments) allow
total transparency
Process management
aligned with specific
business needs
Business
Driven
Customer
Centric
Operation
Expertise
Steady-State Period Continuous
Improvement

61. Centers of Excellence (Utah, USA; Cork, Ireland; Bangalore & Pune, India; and
Cairo, Egypt) & Global Command Centers
GlobalDeliveryDedicated
PM
Shared Functions Team Members
DM SA
Customer
Domestic Technical & Process Teams
Global delivery model
61
Dedicatedresourcesprovideseamlesscoverage&customer-firstmodel

62. Infrastructure
62

63. Think differently
63
A3-prongedapproachtoinfrastructuremanagement
Consume
Run
Govern
Leverage a business-driven approach
Experience a customer-centric philosophy
Deploy best-in-class operational expertise

64. Consume differently
64
Leverageabusinessdrivenapproach
Scale service for storage operations based
on specific organizational needs
Engage with a partner
to deliver ITaaS and tailor
support to your business
requirements
Engage a strategic provider that becomes a
partner for operational transformation
Gain operational flexibility, business agility,
and transparency

65. Govern differently
65
Experienceacustomer-centricphilosophy
Focus on understanding your business and
IT operations
Leverage proven governance & process
methodology for a successful engagement
Apply proactive management for continuous
improvement backed by SLAs
Proactive approach to
IT operations with
continuous improvement
via delivery excellence

66. Run differently
66
Deploythenecessaryamountofoperationalresources
Deploy experts with extensive experience
for operations, planning, and management
Gain a deep understanding of ITIL based
methods and processes
Leverage a seamless combination of onsite
and remote certified professionals
Trained, certified managed
service professionals
delivering operational
excellence

67. Deploy management professionals
67
Comprehensiveoperationalmanagementforstorageandbackup
Event
Management
Incident
Management
Problem
Management
Change
Management
Configuration
Mgmt.
IT Service
Continuity
Continuous
Improvement
Capacity
Management
Alerting through ViPR
SRM and native product
element managers
Opens tickets when
generated/ required by
alerts
Correlates multiple
incidents and drives
corrective action
Service Level
Management
Provides summary list of
incidents & tracks
performance v SLAs
Access
Management
Grant, modify, and
remove access to
controlled environment
Proactive capacity
reporting based on
alerts
Performance &
Availability Mgmt.
Proactive performance
planning, alerting, and
health checks
Disaster recovery
management and
execution of tests
SOP’s and run-books with
full risk mgmt. and ongoing
architecture reviews
Disaster recovery run-
books with focus on
controlled environment
Storage allocations,
de-allocations and reclaims
including planning & design

68. Disaster Recovery as a Service (DRaaS)
68
Tier 1 – Mission Critical
• Continuous Primary Storage replication to like infrastructure (near 0 DRPO)
• Quick recovery 1-2 hours (DRTO) by mapping the compute infrastructure when required
• Quicker DR testing to ensure validity of DR plans
Tier 2 – Business Critical
• Replicated backups with optimized Long-Term Data Retention
• Slower recovery of up to 12 hours (DRTO) with up to 24 hours of data loss (DRPO)
• Planned DR testing at additional costs
Tier 3 – Business Important
• Off-Site data protection with optimized Long-Term Data Retention
• Slow recovery (24-72 hours) to designated site with up to 24 hours of data loss (DRPO)
• Data integrity checks as required
ThreeDRaaSsolutionstomatchbusinessvalue

69. 69
• Leveraged Infrastructure
– Efficiency through economies of scale and multi-tenancy
• Leveraged Resources
– Independent resources with no conflicting business objectives
• Tiered DR Solutions
– Cost to business value alignment
• Leveraged Expertise in a Highly Available Environment
– Lessons learned from applying industry best practices
• Infinite Scalability with Cost Optimization
– Growth without bounds at a lower cloud storage cost
• Pay as you Go, Pay as you Grow model
– Predictable, consumption model eliminates Capex and utilization risks
Benefits of Disaster Recovery as a Service

70. Enterprise Hybrid Cloud
70

71. Virtustream Services for Enterprise Hybrid Cloud
71
Rangeofservicestoadopt,monitorandmanage
FLEXIBILITY
SCOPE
Remote Monitoring for
Health, Capacity &
Performance Reports
STANDARD
Standard Managed Services
• Standard Onboarding & Transition
• Standard Reports
• Standard SLAs
• Fixed Changes/Month
• Proactive Remote Monitoring
• Service Desk
• Fixed PM Hours
• Standard Incident & Event
Management
• IT Service Management Tools
• Run Books
Fully Customized Managed Services
• Full Onboarding & Transition
• Transformation
• Custom Reports
• Customized SLAs
• Change Management
• Proactive Remote Monitoring
• Service Desk
• Tailored PM Hours
• Custom Incident & Event Management
• Customer specific tools Integration
• Custom Run Books
• Integration with Service Ticketing
Operations
Guidance
Foundation
Managed
Services
Managed Services
ADVANCED
Coaching on Best Practices
to Accelerate Adoption

72. Operations Guidance
For Enterprise
Hybrid Cloud
Operations Guidance Service
72
OneandthreemonthGuidanceServicesenableasmoothtransition
Speeds the Transition of the Hybrid Cloud Solution Into
Your Operations
Helps Develop Familiarity of Virtualization, Storage,
Automation & Self-service Blueprints
Provides Knowledge Transfer on Hybrid Cloud Operations
to Speed Staff Transformation
Offers Real-Time Guidance on Operational Tasks and
Activities
Supports Staff in Monitoring System Performance &
Resource Utilization

73. Foundation
Managed Services
For Enterprise
Hybrid Cloud
Foundation Services for Enterprise Hybrid Cloud
73
Providingoperationalvisibilityforhybridcloudmanagement
Proactive Notification of Underlying System Issues via
Email
Timely Insights on Capacity Threshold and Trending
Continuous 24x7x365 Monitoring via Remote Professionals
Turnkey Reports Detailing System Health
Monitoring of System Performance & Resource Utilization

74. Advanced
Managed Services
For Enterprise
Hybrid Cloud
Advanced Services for Enterprise Hybrid Cloud
74
Ourexpertsandprovenmethodsensureoptimalmanagement
Delivers Business Transparency Into Cloud Operations
Maintains Compliance and Helps Plan for the Future
Closes Internal Cloud Skill Gaps With Virtustream Experts
Manages Workflows, Blueprints, & Self-service Catalogs
Employs Proven Approach and Methodology

75. Application Managed Services
75

76. Flexibility & Consumption Based Approach.
Service catalog allows clients to select and parameterize
the offerings they use, ordering the services they need
(OS/DB/Basis) at just the levels they require.
Best-in-class People.
Resources concentrated in one location with sufficient
breadth and depth of experience to increase availability,
stability, and performance.
Application Platform Expertise.
Domain expertise across EMC Federation products and
services give clients maximum return on investment
Application Automation and Innovation.
Access to an ever growing suite of tools that offer self
healing and hands off administration.
On-demand provisioning of experts to improve ongoing
effectiveness of a client’s cloud based information technology
assets, lowering maintenance costs of applications by 20 – 40%.
Applications
76
Managed Services for SAP HANA, Pivotal Cloud Foundry & Big Data

77. Value proposition
77
• Mirror the flexibility and
consumption based approach
offered by the µVm with a
service catalog that allows
clients to select and
parameterize the offerings
they use.
• Clients can order the services
they need (OS/DB/Basis) at just
the levels they require.
• People: We staff with a highly experienced group of basis
engineers that can deliver the service with great
efficiency
- Deliver the services with depth and breadth of
experience that it is difficult for our clients to match in
house
- Basis skills demand a premium in the market, VST can
offer the resources concentrated in one location with
sufficient breadth and depth to increase availability,
stability, and performance.
• We own the stack! We
understand our own platform
and how to run it for mutual
success with our clients.
• Application Automation and Innovation. Virtustream
basis engineers have access to an ever growing suite of
tools that offer self healing and hands off administration.

78. Our platform evolution as part of EMC
78
Increasingourfootprint,interweavingEMCtechnologywithnewVirtustreaminitiatives
USDC4
& Others AvailabilityOpSmart
Data
DomainPerformance AA&I
SRM StabilityEnhanced
Monitoring

79. Enterprise-class object storage platform built
for resiliency and performance.

80. Engineered-in resiliency delivering
99.99999999999% (13 9s) data durability.

81. Deploy web-scale applications globally.

82. Virtustream Storage Cloud

83. Enterprise storage cloud adoption accelerating
“Enterprise customers are looking to boost their
storage resiliency and efficiency with object
storage in the public cloud.”
“As businesses move toward petabyte-scale data
storage, object-based storage solutions are
turning out to be the right choice for balancing
scale, complexity, and costs.”
“Use cases for object storage in the enterprise
are evolving beyond archiving, due to increased
innovation that focuses on performance, reliability,
interoperability and minimalist architectural designs.”

84. Virtustream Storage Cloud
84
Hyper-scale object storage
Security
On-going certifications and
third-party audits
Support
Seamless data center to
cloud support
Hybrid
Tethers to on premises
Dell-EMC solutions
Availability
Enterprise class
object storage
Resiliency
Industry-leading 13x9’s
of data durability
Scalability
Hyper-scale with support
for very large data needs
Predictability
Simple, flexible pricing
structure

85. Virtustream Storage Cloud
Primary use cases
85
LTR of backups, archive/ cloud tiering, cloud native
DATA DOMAIN/
DATA PROTECTION
SUITE
VMAX, VNX,
XTREMIO, UNITY
& Isilon
ENTERPRISE
LTR of Backups to
the Cloud
Data tiering and
archiving
Hyper-scale
storage for cloud-
native apps

86. 86
Data Domain Cloud Tier and Virtustream Storage Cloud
EMC Data Domain
1 2 3 4
Native tiering to the cloud
Subscription-based
object storage service
Scale up to 51 PB of
logical capacity
Hyper-scale cloud object
storage
Only unique data sent,
stored, and retrieved
Seamless
No hidden costs
Simplicity Scalability Efficiency Support
Long-term retention for the modern data center

87. EMC CloudBoost and Virtustream Storage Cloud
Dell EMC Data Protection Suite
Site Cache speeds LTR
backup, restore ops
Dedup cuts costs,
storage use
Petabyte-scale
appliance
Hyper-scale cloud object
storage
Client-side encryption
(in-flight and at-rest)
Cloud object storage
certifications
Seamless
No hidden costs
Performance Scalability Security Support
1 2 3 4
End-to-end solution for long-term retention in the cloud

88. 88
EMC CloudArray and Virtustream Storage Cloud
Dell EMC VMAX, XtremIO, and VNX
Local caching speeds
reads, lowers bandwidth
costs
Dedupe, compression
improve ROI/TCO
Tiering with the benefits of cloud economics
Terabyte-scale appliance
Hyper-scale cloud object
storage
Client-side encryption
Cloud object storage
security certifications
Seamless
No hidden costs
Performance Scalability Security Support
1 2 3 4
Support for Dell EMC VMAX, VNX, and VPLEX
(enabling XtremIO and many third party storage arrays)

89. 89
Unity Cloud Tiering and Virtustream Storage Cloud
Dell EMC Unity
Automated cloud tiering
Subscription-based
object storage service
Seamless retrieval
Automated Cloud Tiering providing easy access to
on-demand storage and cloud economics
Data compression
No end user impact
Reduced TCO
Installs in minutes
Client-side and server-
side encryption
Cloud object storage
certifications
Seamless
No hidden costs
Simplicity Efficiency Security Support
1 2 3 4

90. Isilon CloudPools and Virtustream Storage Cloud
EMC Isilon
Policy based placement
Optional compression
lowers bandwidth costs
Petabyte-scale
appliance
Hyper-scale cloud object
storage
Optional encryption
Sharded data for
increased security
Seamless
No hidden costs
Performance Scalability Security Support
1 2 3 4
Cold data archive to the cloud

91. Object storage for cloud-native apps
91
Benefits
Cost Effective
Flexible payment options
Simple & Resilient
Access from any device, anywhere, anytime
Extremely Scalable
Instant self-service access to storage

92. • Uninterrupted read access in
event of unplanned outage
• Industrial strength durability
• Enterprise class security,
compliance
92
New app development and Virtustream Storage Cloud
Cloud-native use cases
Rich Media StorageFile Sharing
• Enterprise class hyperscale
object storage cloud
• Support for very large objects
• GEO site redundancy

93. Service offerings
93
Range from low retrieval to high resiliency
Unmatched Durability: Up to 99.99999999999% (13 9s)
Standard
Standard
Infrequently Accessed
Premium
Premium
Infrequently Accessed
Readily available
Normal access
Single region protected
Read from within
region
Long-term archive
Low need to retrieve
Single region protected
Read from within
region
Highly available
Uninterrupted read
access
Multi region protected
Read from anywhere
Long-term archive
Low need to retrieve
Multi region protected
Read from anywhere

94. 94
Global footprint
Cloud Nodes
Canada
Middle East
Brazil
xStream Powered Partner Clouds
Japan
Australia
2016 IaaS Planned Expansion
Virtustream Federal Cloud
Indonesia
2016 Service Provider Potential Expansion
Malaysia
Frankfurt
Current VEC and/or VSC nodes
San Francisco
Las Vegas
Washington, DC
London Amsterdam
Paris
Chicago
Los Angeles
Dallas
GEO Site
Redundancy
Billions of Objects
20K Servers
Security
Certifications
Multiple Exabytes8 Data Centers
3.5B Events/Day
1+ Tb/s Network
Virtustream Storage Cloud:

95. 95
Simplicity | Performance | Scalability | Efficiency | Security | Support