Twilio Signal 2016 presentation by David Roberts How to build a serverless contact center using Twilio Taskrouter

1. HOW TO BUILD A CONTACT CENTER
FOR FUN
(AND PROFIT)
With Twilio Task Router
And AWS Lambda

2. HOW DO I BUILD A SOLUTION WHICH...
> Allows customers to get in touch using any method
> Keeps agents busy, yet responsive
> Can be built quickly
> is reliable
> Scales

3. CLOUD SERVICES GALORE!
> Twilio Task Router
> AWS Lambda
> AWS API Gateway
> Twilio Client
> Twilio Voice / Messaging
> Auth0
> Postmark

4. CREATING A TASK FROM SMS

5. CREATING A TASK FROM E-MAIL

6. HANDLING TASKS IN THE FRONTEND
USING TASKROUTER.JS

7. HANDLING INCOMING CALLS

8. REPLY TO AN SMS OR E-MAIL

9. CALLBACK FROM AN SMS

10. FINDINGS
> Config is code
> I'm in a love / hate relationship with API Gateway
> Crazy Scalable
> Prioritize Tasks

11. CODE
Backend - https://github.com/droberts84/universal-contact-center-be
Frontend - https://github.com/droberts84/universal-contact-center-
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