Personal Information
Unternehmen/Arbeitsplatz
Canterbury & West Coast, New Zealand, Canterbury New Zealand
Beruf
CRM, Mobile, E-Commerce, Digital Transformation, Solution Architect, Software Executive, Analyst, Speaker
Branche
Technology / Software / Internet
Webseite
www.socialmeetscrm.co.nz
Info
I am an executive, entrepreneur, and consultant with over 20 years proven track record of leadership experience in the software industry, business, and IT consulting. Being an experienced CRM practitioner with a unique combination of development, quality management, and consulting, which effectively translates business needs into technology solutions I bring added value to organisations.
My achievements over the years include, but are not limited to, building the CIBER CRM consulting practice for Australia and New Zealand from scratch and making it a profitable division yearly, leading the development of the Epikonic solution, a mobile-social marketing platform based on a collaboration e...
Tags
social media
mobile marketing
mobile
social crm
crm
customer service
customer experience
customer relationship management
roadmap
methodology
mobile coupon
social mobile collaboration
social coupon
mobile card wallet
loyalty
collaboration
social media optimization
smms
scrm
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CRMIdol 2012 - Coaching: Telling Compelling Social Business Stories
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[Report] The Social Media ROI Cookbook, by Susan Etlinger
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Go WithThe Customer Flow
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R by example: mining Twitter for consumer attitudes towards airlines
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Tomorrow's Intelligent Store
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What Customer Relationship Management entails in the 21st Century
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2012 Edelman Trust Barometer: Global Deck
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Social CRM is about the Social Customer, not just Social Media
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Above The Funnel: Integrating Social and CRM
Our Social Times
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Fronteer Strategy - Co-creation's 5 Guiding Principles
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Putting the Relationship back in Customer Relationship Management
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Esteban Kolsky
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The Future of Social CRM
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