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Community Moderation; best practice

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The slides from the second Digital Leap breakfast seminar, on community moderation best practice.

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Beth Granter – Digital Leap Date 28 October 2009 Online Community Mediation Training
Ecology http://www.flickr.com/photos/brianscott/1382977476/
Ecology http://www.flickr.com/photos/brianscott/1382977476/ ,[object Object],[object Object],[object Object],[object Object]
Ecology © Dorling Kindersley ,[object Object],[object Object],[object Object]
Ecology © Dorling Kindersley ,[object Object],[object Object],[object Object],[object Object]
To build or not to build? Stolen from t’interweb. Sorry.
To build or not to build? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication: conversation http://www.flickr.com/photos/assbach/262165233/
Communication: conversation http://www.flickr.com/photos/assbach/262165233/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication: conversation http://www.flickr.com/photos/assbach/262165233/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identity http://www.flickr.com/photos/belljar/108664273/
Identity http://www.flickr.com/photos/belljar/108664273/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identity http://www.flickr.com/photos/belljar/108664273/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identity http://www.flickr.com/photos/belljar/108664273/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identity http://www.flickr.com/photos/belljar/108664273/ ,[object Object],[object Object],[object Object],[object Object],[object Object]
Value http://www.flickr.com/photos/dislocations/1348895033/
Value http://www.flickr.com/photos/dislocations/1348895033/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Value http://www.flickr.com/photos/dislocations/1348895033/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Community moderators http://www.flickr.com/photos/brianlewandowski/49474359/
Community moderators http://www.flickr.com/photos/brianlewandowski/49474359/ ,[object Object]
Community moderators http://www.flickr.com/photos/brianlewandowski/49474359/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Community moderators http://www.flickr.com/photos/brianlewandowski/49474359/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What you want people to do http://www.flickr.com/photos/ginable/325235488/
What you want people to do http://www.flickr.com/photos/ginable/325235488/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What you want people to do http://www.flickr.com/photos/ginable/325235488/ ,[object Object],[object Object],[object Object],[object Object]
What if people go off topic? http://www.flickr.com/photos/floodkoff/2122644649/
What if people go off topic? http://www.flickr.com/photos/floodkoff/2122644649/ ,[object Object],[object Object],[object Object],[object Object]
How to host http://www.flickr.com/photos/eek/16295395/
How to host http://www.flickr.com/photos/eek/16295395/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volume http://www.flickr.com/photos/hebe/251592918/
Volume http://www.flickr.com/photos/hebe/251592918/ ,[object Object],[object Object],[object Object],[object Object],[object Object]
Recycle, tend and prune http://www.flickr.com/photos/jenny-pics/3403451061
Recycle, tend and prune http://www.flickr.com/photos/jenny-pics/3403451061 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What to talk about? http://www.flickr.com/photos/hamed/512309138/
What to talk about? http://www.flickr.com/photos/hamed/512309138/ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rules
Rules ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rules
Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rules ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sharing responsibility http://www.flickr.com/photos/ryanr/142455033/
Sharing responsibility http://www.flickr.com/photos/ryanr/142455033/ ,[object Object],[object Object],[object Object],[object Object],[object Object]
When mistakes happen… apologise http://www.flickr.com/photos/alltheaces/673008768/
Sustainability http://www.flickr.com/photos/heartindustry/1007082351/
Sustainability http://www.flickr.com/photos/heartindustry/1007082351/ ,[object Object],[object Object],[object Object]
The End The end Date 28 October 2009 p.s. some of my favourite moderation links: http://delicious.com/bethgranter/moderation

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