2. Stages
Set the stage
Define the conflict*
Examine possible solutions
Test the solution
Evaluate the solution
Accept or reject the solution
Wrap it up
3. Define the conflict
Essential step
◦ Determine conflict and relationship issues
◦ Be specific
◦ Focus on the present – avoid Gunnysacking
◦ Empathize
◦ Avoid mind reading – on both sides
4. Stages
Set the stage
Define the conflict
Examine possible solutions
Test the solution
Evaluate the solution
Accept or reject the solution
Wrap it up