1. Problem-Solving in Groups
(Leadership)
Chapter 10

2. LO1
• Steps in the problem-solving
process
LO2
• Shared leadership roles
LO3
• Ways to make meetings
effective

3. LO1
• Steps in the problem-solving
process
LO2
• Shared leadership roles
LO3
• Ways to make meetings
effective

4. The problem-solving process
1. Identify and define the problem
2.Analyze the problem
3. Determine criteria for judging solutions
4. Identify alternative solutions
5. Evaluate solutions and decide
6. Implement the agreed-upon solution

5. Step 5: Evaluate Solutions and
Decide
Expert
opinion
method
Average
group opinion
method
Majority rule
method
Unanimous
decision
method
Consensus
method

6. Decision-making in groups
Expert opinion method
•Person with most
knowledge decides
•Useful when short on time

7. Decision-making in groups
Average group opinion
method
• Rank alternatives
• Average the score
• Useful in eliminating low-
interest options

8. Decision-making in groups
Majority rule method
•Simple vote
•What are the advantages?
•What are the
disadvantages?

9. Decision-making in groups
Unanimous decision method
• Every one truly agrees on same
option; all believe it is the #1 choice
• Advantages?
• Disadvantages?

10. Decision-making in groups
Consensus method
• Every one agrees to support the chosen
solution.
• Every one sees benefit in chosen
solution
• Disadvantage:Takes more time than
“Expert opinion” or “Majority rule”
• Advantage: More commitment from
members

11. LO1
• Steps in the problem-solving
process
LO2
• Shared leadership roles
LO3
• Ways to make meetings
effective

12. Shared Leadership
• Set of functions
• Can be performed by one or all
group members.
Leadership:
• Group members who emerge to
help meet group challenges.
Informal
leaders:
• Roles that members perform to
facilitate group’s work.
Shared
leadership
functions:

13. Leadership Roles
Task Roles
Maintenance Roles
Procedural Roles
[Self-centered Roles]

14. Task Roles
Information/opinion
givers
Information/opinion
seekers
Information/opinion
analyzers

15. Maintenance
Roles
Supporters
Interpreters
Harmonizers
Mediators
Tension
Relievers

16. Procedural
Roles
Logistics
coordinators
Expediters
Gatekeepers
Recorders

17. Self-Serving
Roles
Aggressors
Jokers
Withdrawers
Blockers

18. LO1
• Steps in the problem-solving
process
LO2
• Shared leadership roles
LO3
• Ways to make meetings
effective

19. Effective meetings
• Study the agenda / minutes
• Do your “homework”
• List questions
Before the
meeting
• Listen & Focus
• Ask questions
• Take notes
• Balance your contributions
During the
meeting
• Review your notes
• Complete your tasks
• Communicate progress
After the
meeting

20. LO1
• Steps in the problem-solving
process
LO2
• Shared leadership roles
LO3
• Ways to make meetings
effective