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Building brands with Google




Anand Tilak - Agency Relations
atilak@google.com
                                 1
Digital is not
JUST Media..

Allows you to
keep up with
consumers
Two years ago …




Bandwidth for 20 homes generated more traffic than the
entire internet in 1995
today’s hyper-connected consumer


television

                     phone




                                   tablet
computer
34% of TV viewers are surfing the internet




Nielsen Digital consumer media study SEA - 2011

   5   Google confidential                        Google Confidential and Proprietary
Traditional funnel – Linear and One way
New funnel – Complicated & Interactive
Media consumption V/s Budget allocation


                         48                                   1.2%*

                                                                         74.4




                          29



                                                            19.4


                          14


                                            Print 9                4.5




Source: Nielsen 2011 Nielsen SEA 2011   * Google Estimate
i   I

I   i
‘4I’s’ Approach



 INSIGHT              IDEAS           IMPLEMENT         IMPACT
    Ask                Make             Implement       Prove what
  Questions           Decisions           Plans           works

 Consumers?        WHO to target?       Advertising      Tracking



   Brand?          WHAT to offer?         Media          Testing



 Competition?   HOW to communicate?   PR / Promotions      ROI
INSIGHT: Through a digital lens



 INSIGHT              IDEAS           IMPLEMENT         IMPACT
    Ask                Make             Implement       Prove what
  Questions           Decisions           Plans           works

 Consumers?        WHO to target?       Advertising      Tracking



   Brand?          WHAT to offer?         Media          Testing



 Competition?   HOW to communicate?   PR / Promotions      ROI
Search Trends for Vietnam




  Increased 12 times in last 5 years




                                       12
Search Trends Vietnam–Share of Mobile queries




                                           13
Search Trends for Mobile phones Vietnam




                                          14
Search Trends for Mobile phones




                                  15
Search query trend – Life of an issue




                             16
              Number of search queries   Google Confidential and Proprietary
What drives Search queries ?


                          37%
                          38%
                       30%
                    17%
               9%
How Does your Consumer Re-search?



                                                                                    Clicks on ad and
                                                                                      goes to your
                                            TV	
  buying	
  guide	
  /	
  7ps	
         Website




Search	
  for	
  LCD	
  TV	
  	
                                                        Checks	
  all	
  op7ons	
  
                                                   User	
  reviews	
  
     Searches	
  for	
  LED	
  TV	
  	
  
 Searches	
  for	
  Samsung	
  TV	
  	
  
IDEAS: Through a digital lens



 INSIGHT              IDEAS           IMPLEMENT         IMPACT
    Ask                Make             Implement       Prove what
  Questions           Decisions           Plans           works

 Consumers?        WHO to target?       Advertising      Tracking



   Brand?          WHAT to offer?         Media          Testing



 Competition?   HOW to communicate?   PR / Promotions      ROI
Ideas for Digital

  Ø Search Strategy

  Ø Connecting the dots




                           20
Search Strategy


  Ø  Defend

  Ø  Conquer

  Ø  Expand
Expand                  Dating                           Defend


                                 Garlic rice
         Halls

                   Listerine Mouthwash         Smoking
                          Listerine

                         Listerine


         Clorets
                              Bad breath

                                                            Conquer
                      Job interview
Connecting the dots




  http://www.youtube.com/watch?v=zlfKdbWwruY&feature=related
Connecting the dots
Engaging users – Using Technology




                                    25
Engaging users – Using Content
Connecting the dots




  http://www.youtube.com/watch?v=zlfKdbWwruY&feature=related
IMPLEMENTING through Google



 INSIGHT              IDEAS           IMPLEMENT         IMPACT
    Ask                Make             Implement       Prove what
  Questions           Decisions           Plans           works

 Consumers?        WHO to target?       Advertising      Tracking



   Brand?          WHAT to offer?         Media          Testing



 Competition?   HOW to communicate?   PR / Promotions      ROI
Our Media Platforms
                      Google
                      Display
                      Network
Our Media Platforms
                      Google
                      Display
                      Network
Our Media Platforms
                      Google
                      Display
                      Network
Our reach in Vietnam – 13 million users
Relevant users at relevant times
Relevant users at relevant times
Relevant Audience at Relevant time




            Cost Per Click
Unsnobby coffee campaign
Zero Moment
of Truth
!"#$%#&'$$
(')#*+$',$!&-+"$   Google Confidential and Proprietary
What’s Happening at T-1




       The Zero             The First
     Moment of Truth      Moment of Truth



                                            40	
  
How can you follow your users ?


           Let’s use an example…

           …user visits your site




  41	
  
User visits a site
But doesn’t take any action
Our Media Platforms
                      Google
                      Display
                      Network
5 billion people have a mobile phone.

                                  that s 1 billion more people
                               than have access to a clean toilet	




Source: New York Times, Where a cell phone Is still cutting edge, and UNICEF, April 2010
                                                                                           Google Confidential and Proprietary
15 Apps / user

                     1 hour / user /day
Source: AdMob data
Transparent & Accountable
  AdMob Targeting Options




          device OS carrier          content Categories                 psychographic




                              location                    remarketing


  50   Google confidential                                              Google Confidential and Proprietary
Transparent & Accountable
  AdMob Targeting Options




          device OS carrier




                              location   remarketing


  51   Google confidential                             Google Confidential and Proprietary
Transparent & Accountable
  AdMob Targeting Options




                             content Categories
                                                  psychographic




  52   Google confidential                        Google Confidential and Proprietary
Our Media Platforms
                      Google
                      Display
                      Network
Mainstream & growing fast


4	
  billion	
  videos	
  viewed	
  	
  per	
  day	
  
2nd	
  largest	
  search	
  engine	
  behind	
  Google	
  
72	
  hours	
  of	
  video	
  uploaded	
  every	
  minute	
  
	
  
Impact Through a Digital Lens


INSIGHT              IDEAS           IMPLEMENT         IMPACT
   Ask                Make             Implement       Prove what
 Questions           Decisions           Plans           works

Consumers?        WHO to target?       Advertising      Tracking



  Brand?          WHAT to offer?         Media          Testing



Competition?   HOW to communicate?   PR / Promotions      ROI
Providing Answers



  Where and why are visitors     Where are my visitors
  abandoning my shopping cart?   coming from?


Is my website design               What do people do while
Driving people away?               on my site?


  Which marketing initiatives     What keywords resonate
  are the most effective?         with prospects and have the
                                  power to convert them?

    Quick to set up, easy to
    use, and it s free!
http://www.youtube.com/watch?v=Ln_OHv3rIMs   57
If you remember nothing else...



  INSIGHT      IDEAS      IMPLEMENT        IMPACT


                                                              Promoted Videos

                                                     Online

                                                                £3.71
                                            TV      £2.01
                                            £0.60




  Try the    Training &   Multiple media   Tracking
   Tools     Workshops      platforms
                          best practice    Campaign
                           deployment      Evaluation
Anand Tilak - Agency Relations
     atilak@google.com

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Google Viet Nam Day

  • 1. Building brands with Google Anand Tilak - Agency Relations atilak@google.com 1
  • 2. Digital is not JUST Media.. Allows you to keep up with consumers
  • 3. Two years ago … Bandwidth for 20 homes generated more traffic than the entire internet in 1995
  • 5. 34% of TV viewers are surfing the internet Nielsen Digital consumer media study SEA - 2011 5 Google confidential Google Confidential and Proprietary
  • 6. Traditional funnel – Linear and One way
  • 7. New funnel – Complicated & Interactive
  • 8. Media consumption V/s Budget allocation 48 1.2%* 74.4 29 19.4 14 Print 9 4.5 Source: Nielsen 2011 Nielsen SEA 2011 * Google Estimate
  • 9. i I I i
  • 10. ‘4I’s’ Approach INSIGHT IDEAS IMPLEMENT IMPACT Ask Make Implement Prove what Questions Decisions Plans works Consumers? WHO to target? Advertising Tracking Brand? WHAT to offer? Media Testing Competition? HOW to communicate? PR / Promotions ROI
  • 11. INSIGHT: Through a digital lens INSIGHT IDEAS IMPLEMENT IMPACT Ask Make Implement Prove what Questions Decisions Plans works Consumers? WHO to target? Advertising Tracking Brand? WHAT to offer? Media Testing Competition? HOW to communicate? PR / Promotions ROI
  • 12. Search Trends for Vietnam Increased 12 times in last 5 years 12
  • 13. Search Trends Vietnam–Share of Mobile queries 13
  • 14. Search Trends for Mobile phones Vietnam 14
  • 15. Search Trends for Mobile phones 15
  • 16. Search query trend – Life of an issue 16 Number of search queries Google Confidential and Proprietary
  • 17. What drives Search queries ? 37% 38% 30% 17% 9%
  • 18. How Does your Consumer Re-search? Clicks on ad and goes to your TV  buying  guide  /  7ps   Website Search  for  LCD  TV     Checks  all  op7ons   User  reviews   Searches  for  LED  TV     Searches  for  Samsung  TV    
  • 19. IDEAS: Through a digital lens INSIGHT IDEAS IMPLEMENT IMPACT Ask Make Implement Prove what Questions Decisions Plans works Consumers? WHO to target? Advertising Tracking Brand? WHAT to offer? Media Testing Competition? HOW to communicate? PR / Promotions ROI
  • 20. Ideas for Digital Ø Search Strategy Ø Connecting the dots 20
  • 21. Search Strategy Ø  Defend Ø  Conquer Ø  Expand
  • 22. Expand Dating Defend Garlic rice Halls Listerine Mouthwash Smoking Listerine Listerine Clorets Bad breath Conquer Job interview
  • 23. Connecting the dots http://www.youtube.com/watch?v=zlfKdbWwruY&feature=related
  • 25. Engaging users – Using Technology 25
  • 26. Engaging users – Using Content
  • 27. Connecting the dots http://www.youtube.com/watch?v=zlfKdbWwruY&feature=related
  • 28. IMPLEMENTING through Google INSIGHT IDEAS IMPLEMENT IMPACT Ask Make Implement Prove what Questions Decisions Plans works Consumers? WHO to target? Advertising Tracking Brand? WHAT to offer? Media Testing Competition? HOW to communicate? PR / Promotions ROI
  • 29. Our Media Platforms Google Display Network
  • 30. Our Media Platforms Google Display Network
  • 31.
  • 32. Our Media Platforms Google Display Network
  • 33. Our reach in Vietnam – 13 million users
  • 34. Relevant users at relevant times
  • 35. Relevant users at relevant times
  • 36. Relevant Audience at Relevant time Cost Per Click
  • 39. !"#$%#&'$$ (')#*+$',$!&-+"$ Google Confidential and Proprietary
  • 40. What’s Happening at T-1 The Zero The First Moment of Truth Moment of Truth 40  
  • 41. How can you follow your users ? Let’s use an example… …user visits your site 41  
  • 43. But doesn’t take any action
  • 44.
  • 45.
  • 46.
  • 47. Our Media Platforms Google Display Network
  • 48. 5 billion people have a mobile phone. that s 1 billion more people than have access to a clean toilet Source: New York Times, Where a cell phone Is still cutting edge, and UNICEF, April 2010 Google Confidential and Proprietary
  • 49. 15 Apps / user 1 hour / user /day Source: AdMob data
  • 50. Transparent & Accountable AdMob Targeting Options device OS carrier content Categories psychographic location remarketing 50 Google confidential Google Confidential and Proprietary
  • 51. Transparent & Accountable AdMob Targeting Options device OS carrier location remarketing 51 Google confidential Google Confidential and Proprietary
  • 52. Transparent & Accountable AdMob Targeting Options content Categories psychographic 52 Google confidential Google Confidential and Proprietary
  • 53. Our Media Platforms Google Display Network
  • 54. Mainstream & growing fast 4  billion  videos  viewed    per  day   2nd  largest  search  engine  behind  Google   72  hours  of  video  uploaded  every  minute    
  • 55. Impact Through a Digital Lens INSIGHT IDEAS IMPLEMENT IMPACT Ask Make Implement Prove what Questions Decisions Plans works Consumers? WHO to target? Advertising Tracking Brand? WHAT to offer? Media Testing Competition? HOW to communicate? PR / Promotions ROI
  • 56. Providing Answers Where and why are visitors Where are my visitors abandoning my shopping cart? coming from? Is my website design What do people do while Driving people away? on my site? Which marketing initiatives What keywords resonate are the most effective? with prospects and have the power to convert them? Quick to set up, easy to use, and it s free!
  • 58. If you remember nothing else... INSIGHT IDEAS IMPLEMENT IMPACT Promoted Videos Online £3.71 TV £2.01 £0.60 Try the Training & Multiple media Tracking Tools Workshops platforms best practice Campaign deployment Evaluation
  • 59.
  • 60. Anand Tilak - Agency Relations atilak@google.com