Paper presented by Sharifah Fahimah Saiyed Yeop at the 4th PERPUN International Conference 2015: Information Revolution, 11-12th August 2015 at Avillion Legacy Hotel, Melaka.

1. Transforming the academic library services for Generation Y using
Knowledge Management Core Process
SHARIFAH FAHIMAH SAIYED YEOP
Universiti Teknologi PETRONAS

2. Who is GenerationY?

3. Neil Howe andWilliam Strauss profiled the GenerationY as
the new generation that is unique, because they are more
ambitious and optimistic than Generation X.

4. Majority of the university and colleges students now are the new
generation.
GenerationY also referred to Net Generation,
Digital Generation, Echo BoomGeneration

5. Criteria of the GenerationY
• GenerationY are more interested to work with teams and peers and
interact in virtual.
• They are using social media networking to communicate with each
other, even though they are in the few feet away.
• They are more open and use internet to express their feeling, opinion
and views and always have intention to meet with new friends from
different cultures.

6. • Electronic and computer games always connect them in a group, sharing fun and
form an internet community among themselves.
• Their experience in playing games online encouraged them to share their feeling
and emotions, sharing tips and contributed their ideas to the enhancement of
features in a game.
• They created a large number of learning communities in the game activities online.

7. GenerationY and Information Seeking Behavior
(Diana Oblinger, 2003).
This situation gives major impact to their behavior in
exploring new things with “being there” rather than “being
told”
New trend in creating and capturing knowledge
They may not interested in reading and referring to an existing ideas in a
book, but will spend time analyzing and observing then make their conclusion
and sharing findings with others

8. Knowledge managers in the higher learning institutions must have their
own views, ideas and formula to provide knowledge platform for them
to benefit existing knowledge for research, teaching and learning
activities
Challenge for Librarian and Knowledge Managers

9. Transformation of Library Services
5 STEPS IN KM PROCESS
1.
identifying
2.
capturing
3.
selecting
4
storing
5.
serving

10. Content Development
Records Management
& Preservation
Academic Subject
Taxonomy
UTP Corporate
Taxonomy
Discovery Services
2008
Competitive Intelligence and Best Practices
System
UTP Filing System
2009 2010 2011 2012 2013 2015
OBJECTIVE:
Collaboration of all the knowledge resources with the
standardization of business process using KM Principles
Initiatives:
• MILLENNIUM Usage Study
• MILLENNIUM Data Cleaning and Integrity
• Establishment of UTP Institutional Repository and
UTPedia using ePRINTS
• UTP Record Centre Content
• Compilation, Analysis and Reporting of
• UTP Scholarly publications
INFRASTRUCTURE & INFOSTRUCTURE
Initiatives:
• Virtual Research Environment (VRE)
• e-Research
APPLICATIONS (MILLENNIUM, EPRINT, Library Portal,OMEKA, etc)
Scholarly
Publications
Past Year Exam
Question
Final Year Project
Report
Thesis and
Dissertation
Book
Collections
UTP Corporate
Memory
Record Centre
Scholarly Publication
Reports
Bibliography on
Thesis & FYP
Shelves Listings
Institutional
Memory
Knowledge Packaging
2014
OBJECTIVE:
Structuring the knowledge content using classification method
or knowledge mapping
Initiatives:
• UTP Academic Subject Revisit and Review
• Development of UTP Corporate Taxonomy and of UTP Filing
structure
• Record Management and Preservation Policy
• Compilation and Indexed of UTP Corporate Memory
• Knowledge Packaging Services
OBJECTIVE:
Establish the enterprise knowledge portal to support academic
and research activities
KM Adoption KM Adoption
KMAwarenessProgram

11. Objective
IRC Digital Library Services aims to deliver improved
operational efficiency through implementing standardized
processes, improving visibility and enabling collaboration.

13. Process
Improvement
Staff
Competencies
Library Portal Services
• Improve operational
efficiency for services
enhancement
• Technical process and
resources procurement
enhancement
• Upgrading reporting and
statistic generation
• Improvement of scholarly
publications, and other
institutional content process
• Engagement
with experts
• Modules and
functions
awareness
• Technical
discussion for
operational
enhancement
• Sharing session
• Research Gateway (Information
Packaging)
• SDI Services (Personalization)
• Purchase Recommendation (Select
a Purchase)
• Pathfinder (Subject Guides)

14. Academic Taxonomy Subject Guides Select a Purchase Portal Services
• Collaboration with
internal academic
staff and researcher
• Developing academic
knowledge structure
• Standardize data
capture and process
• Initiate smart
collaboration with
local universities
• Provide platform for
researcher to get
accurate library
resources
• Knowledge
packaging for
selected library user
• Selective
Dissemination of
Information (SDI)
services program
• Provide guidelines for
resources
procurement
• Services for library
users to make
resources selection
for purchase
• User will get current
status for the
recommended
resources online
• Library system will
hold suggested
resources to be
borrowed by the
selector, once
received
• Platform for Selective
Dissemination of
Information (SDI), and
other digital library
services
• Enabler for library
Personalization and
Single Sign On
features
• Access 24/7

15. LIBRARY SERVICES PORTAL
Library of Congress Subject Headings (LCSH) Course Outline
University’s
Prospectus
ACADEMIC
COLLABORATION
WORKSHOP,
KNOWLEDGE
CAFÉ
Subject GuidesResearch Guides Academic Taxonomy
LIBRARY
TOOLS
Purchase Recommendation PathfinderPORTAL ENCOREPersonalization
Selective Dissemination of
Information (SDI)
SIERRA,
ePRINTS
Fund Codes Catalog Records UTPedia Research Publication
LIBRARY
PROCESS
LIBRARY SERVICES ARCHITECTURE

16. We are no longer managing information for the GenerationY,
We are managing knowledge for them.
To formulate efficient services to GenerationY,
KM Core Process blended with good communication skills,
state of the art technology, and mindset,
library will be able to provide services to new generation

17. THANKYOU
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