Infogain helps clients transform their CRM and customer support operations using Salesforce Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage next generation capabilities to build a stronger customer experience, increase customer, sales representative and support agent satisfaction levels, and reduce costs. It’s a win-win for business and IT.

1. Salesforce Solutions Overview
Getting there smarter and faster with Salesforce
Infogain helps clients transform their CRM and customer support operations using Salesforce
Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage
next generation capabilities to build a stronger customer experience, increase customer, sales
representative and support agent satisfaction levels, and reduce costs. It’s a win-win for business
and IT.
With experienced CIOs in its practice leadership, 20 years’ CRM experience, and objective insight,
Infogain helps its clients “get there smarter and faster”. Infogain gives you unbiased advice and
honest answers about build-versus-buy decisions, how to integrate, and the best migration
strategy for your company’s unique business environment.
WHY INFOGAIN? Salesforce Services
Infogain’s Salesforce services and Infogain’s Salesforce Services
solutions are proven superior through
a set of rich resources and formalized Infogain provides clients a full spectrum of Salesforce services, including:
processes.
l Extensive industry experience
l Enterprise IT Assessment and Strategic Planning
l Experienced CIO/CTO level l Salesforce Sales Cloud and PRM Implementation
resources
l Completed the most complex and l Salesforce Service Cloud Implementation
largest SFDC implementation in
Salesforce’s history l Salesforce Integration
l Agile development approach
l Support from other Infogain
Centers of Excellence:
Infogain’s Sales Cloud implementation methodology spans requirement analysis to post-
l ERP Integrations implementation support. Each phase consists of a set of activities, receivables (documents or
l Managed Services information required from the customer), tasks, and deliverables that are required for successful
l Quality Assurance execution of projects:
l Software Development
l Mobile Application Development

2. Salesforce Solutions Overview
SFDC Integrations Data migration is handled carefully, with Infogain working together with the client to handle
Infogain’s 200-person-strong issues related to data sources, data targets, data cleansing, and any large data volume issues.
integration team offers specialized
services to integrate your SFDC
environment with surrounding internal
and external systems: Specialized Solutions and Accelerators
l Integration with ERP systems Infogain’s Salesforce practice offers you a variety of custom solutions and accelerators to help you
l CTI integration achieve your goals faster, more effectively, and more economically.
l LiveOps integration
l Integration with external data Solution/ Features
sources Accelerator
Assessment l Enterprise IT strategy
l Cloud strategies (app replacements, next-gen core business needs, future-proofing, ROI)
Technology partners
l Project-specific analysis or auditing
eForms l Editable forms for use with Visual Force development
l Capture data for use on a transient form, or for writing to a defined SFDC object record
l HTML5-based to reduce browser-induced inconsistencies
eSignature l A cost-effective alternative to expensive packages available on the market
l Supports use on laptops, iPads, iPhones
l Integrated with Infogain eForms
ORPOS-SFDC SFDC-based framework for managing customer loyalty programs
l
Loyalty l Enables passing of information between your Oracle Retail POS system and SFDC
Framework l Foundation available for customization based on your unique needs
Mobility l Platform (iPhone, iPad, Android) for developing custom SFDC mobile applications
l HTML5 and PhoneGap/Sencha cross-platform development frameworks
l Framework developed by Infogain to build mobile SFDC apps that:
o Create customized user interfaces meeting your unique requirements
o Accelerate use of mobile-specific capabilities (e.g. location-based services)
With Infogain’s Salesforce accelerators you can go from “good” to “great!” with your Salesforce
environment. Beat your competition by leveraging the full potential of Salesforce.
Client Successes
Client Business Challenge Solution
A leading provider of Fragmented view of Full replacement of their non-integrated systems used
interior design services customers due to use of to operate their business (excluding financials) with
multiple disjointed systems Salesforce Sales Cloud, PRM, and Salesforce Service
Cloud-based functionalities
A distributor of specialized Difficulties running, growing Complete Salesforce Sales Cloud implementation with
automotive vehicles, parts, and measuring the business go-live in 8 weeks
and services across several business units
A leading network storage Unacceptably slow order SFDC integration with Oracle EBS using Oracle SOA
provider fulfillment speed Fusion, yielding real time synchronization of accounts,
pricing, items, opportunities and quotes between SFDC
and EBS R12
A leading provider of External customer support Integration with the client’s Salesforce environment
outsourced contact center agents lack detailed
services customer issue information
available to internal
customer support agents
USA: +1-408-355-6000
UK: +44-(0)-162-842-1500
INDIA: +91-120-244 5144
All trademarks, trade names, service marks and logos referenced herein belong to their respective companies
www.infogain.com © Copyright Infogain Corporation, 2012. All rights reserved.
H1001 09/12