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Hosted Unified Communications


Mike Matthews – TalkTalk Business
Craig Duxbury – IAS
Rob Hutton - Mitel
Objective: How to effectively market and sell
            hosted UC solutions

1. Share best practice tips for marketing and
   selling Hosted UC

2. Summarise the service architecture

3. Review big reasons to consider HUC

4. Checklist to provoke questions…
CONTACT STRATEGY


Developing your brand relationships
//   SALES ENABLEMENT
//   SALES ENABLEMENT
//   SALES ENABLEMENT
//   SALES ENABLEMENT
//     COMMUNICATION TRENDS




 Source: IAS technology client
//    COMMUNICATION TRENDS




 Source: Google
PR
                     Video
                                 Banners
               Tweets
                           Light box

BIG IDEA    Blogs
                      Whitepaper
                                       DM
            Mobile

           Emails               Business
                        Staff    Owner
                     Internal
                                     Operations
                         CEO

                IT Management
                                        CI0

                        Commercial
                          People
The Long Idea                                      Time

Aware                                          Customer




                                   PR
                        Video
                                    Banners
                Tweets
                             Light box
              Blogs
                        Whitepaper
                                          DM
  BIG IDEA




              Mobile

             Emails

                                   HR
                           Staff
                        Internal    CI0
                            CEO
                                   Investors
                      IT Manager
                                    Press
                           IT People
Market Size and Addressable Market
Addressable Market                Customer Proposition

  16M PBX end-points   £30k/yr    100 UC users @ £25/m

  9M B2B voice lines
• 4.6M digital                        30 channels of
• 1.2M ISDN2            £8k/yr
                                          ISDN30
• 3.4M ISDN30
2.2M business sites
• 1.2M B2B ADSL                      100 employee site -
• 150k leased lines     £2k/yr
                                      EFM connectivity
• 100k ethernet
                       Customer
                         Value
Increasingly demanding environment


     Are you ready?

                         inflexible & siloed data centre


Source: Microsoft 2011
What’s the architecture & customer connectivity

                  TalkTalk Business
              Next Generation Network




  Example
connections
3 big reasons to consider HUC
1. Geographic and Product reach

2. Deliver a great UC service with an SLA

3. Create recurring revenues
Is HUC right for your prospects?
• Mix of large and small sites
• Require a consistent, integrated service
  across all locations and remote workers
• Want to hot-desk at any site and bring
  profile to current location
• Not interested in owning and running
  telecoms equipment
• Keen on saving space, cooling and power
  usage on site
Is HUC right for your prospects?
• Flexibility to add users and new sites
  without needing to budget for CapEx
• Happy to see a known fixed OpEx cost per
  user for 3 years
• Want to mix and match handsets from best
  in class vendor
• System and network Resilience is a priority
• Want to benefit from improved business
  effectiveness through Unified
  Communications
Questions?

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Selling tips in the hosted world

  • 1. Hosted Unified Communications Mike Matthews – TalkTalk Business Craig Duxbury – IAS Rob Hutton - Mitel
  • 2. Objective: How to effectively market and sell hosted UC solutions 1. Share best practice tips for marketing and selling Hosted UC 2. Summarise the service architecture 3. Review big reasons to consider HUC 4. Checklist to provoke questions…
  • 3. CONTACT STRATEGY Developing your brand relationships
  • 4. // SALES ENABLEMENT
  • 5. // SALES ENABLEMENT
  • 6. // SALES ENABLEMENT
  • 7. // SALES ENABLEMENT
  • 8. // COMMUNICATION TRENDS Source: IAS technology client
  • 9. // COMMUNICATION TRENDS Source: Google
  • 10. PR Video Banners Tweets Light box BIG IDEA Blogs Whitepaper DM Mobile Emails Business Staff Owner Internal Operations CEO IT Management CI0 Commercial People
  • 11. The Long Idea Time Aware Customer PR Video Banners Tweets Light box Blogs Whitepaper DM BIG IDEA Mobile Emails HR Staff Internal CI0 CEO Investors IT Manager Press IT People
  • 12.
  • 13.
  • 14. Market Size and Addressable Market Addressable Market Customer Proposition 16M PBX end-points £30k/yr 100 UC users @ £25/m 9M B2B voice lines • 4.6M digital 30 channels of • 1.2M ISDN2 £8k/yr ISDN30 • 3.4M ISDN30 2.2M business sites • 1.2M B2B ADSL 100 employee site - • 150k leased lines £2k/yr EFM connectivity • 100k ethernet Customer Value
  • 15. Increasingly demanding environment Are you ready? inflexible & siloed data centre Source: Microsoft 2011
  • 16. What’s the architecture & customer connectivity TalkTalk Business Next Generation Network Example connections
  • 17. 3 big reasons to consider HUC 1. Geographic and Product reach 2. Deliver a great UC service with an SLA 3. Create recurring revenues
  • 18. Is HUC right for your prospects? • Mix of large and small sites • Require a consistent, integrated service across all locations and remote workers • Want to hot-desk at any site and bring profile to current location • Not interested in owning and running telecoms equipment • Keen on saving space, cooling and power usage on site
  • 19. Is HUC right for your prospects? • Flexibility to add users and new sites without needing to budget for CapEx • Happy to see a known fixed OpEx cost per user for 3 years • Want to mix and match handsets from best in class vendor • System and network Resilience is a priority • Want to benefit from improved business effectiveness through Unified Communications

Hinweis der Redaktion

  1. These are just some of the types of things that you can create.Some elements require more resource and budget, but look at what you already have in your business, what can you re-edit to put back in the market. What can you create that’s unique to your market?If your in a technical business film one of you’re engineers in front of a whiteboard describing how your product works?Survey your clients and create an infographic, which can be posted with social channels.That’s the basics. If you want to get more strategic…
  2. Revisit Andy’s slide to reinforce the large opportunity
  3. Try to provoke / reinforce consideration of change
  4. ‘Off the shelf’ Managed Data CircuitsSelect size of pipe to match concurrent voice circuits plus any data needs (EAD & EFM)Intelligence up in the network
  5. Geographic Reach: You can do more provisioning and support from the desk. You can be a national player without putting engineers in vansProduct Reach: If you don’t offer CPE PBX you can add hosted to your portfolio without a lot of engineer investment