Crisis team training
•Als PPTX, PDF herunterladen•
1 gefällt mir•366 views
This document presents a look at team performance and how to design crisis scenarios so that it fully tests the team in realistic conditions. The presentation ends with a small "playbook" of ideas to try.
Empfohlen
Empfohlen
Weitere ähnliche Inhalte
Was ist angesagt?
Ähnlich wie Crisis team training
Ähnlich wie Crisis team training (20)
Mehr von Transmedia Storyteller Ltd
Mehr von Transmedia Storyteller Ltd (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
Crisis team training
- 1. SLIDE SECTION Crisis Team Training # Today’s presentation ROBERT PRATTEN, CEO & FOUNDER EMAIL: ROBERT@TSTORYTELLER.COM TWITTER: @ROBPRATTEN EUROPE: +44 207 193 4567 // USA: +1 415 287 4150 WWW.CONDUCTTR.COM
- 2. 2. www.conducttr.com SLIDE SECTION IMMERSIVE EXPERIENCES We combine storytelling and technology to orchestrate the human experience across digital and physical platforms. New IoT & wearable technology such as facial recognition, image recognition, gesture recognition, speech recognition, natural language processing and emotion recognition provide a wealth of inputs with which to adapt and measure the training environment # 360degree experiences in the world around us
- 3. www.conducttr.com 3 SLIDE SECTION LEADERSHIP DEVELOPMENT Trainees learn about security and disaster recovery, organisational capability development and decision making in critical services. DEMO https://flp.cm.cr DATA CENTRE CRISIS # Leadership Development This is a 3-week simulation for distance learners in which they role-play as incident manager at a fictional publishing company. In week one they see a fire in the Manchester data center followed in week two by a cyber attack.
- 4. 4. www.conducttr.com SLIDE SECTION TRAIN HARD REST EASY Best outcomes result from immersive experiences: emotional and realistic. # Use tests to raise your confidence
- 5. 5. www.conducttr.com SLIDE SECTION TEST TO PROVE IT DOESN’T FAILThe purpose of testing isn’t to prove that something works, it’s to prove that it doesn’t fail. That means we need to design tests with a high likelihood of creating failure. # Push at the boundaries Photo by David Kovalenko on Unsplash
- 6. 6. www.conducttr.com SLIDE SECTION SIMULATION WORKS Simulation allows trainees to develop expertise faster and maintain their skills longer # Source: US DoD
- 7. 7. www.conducttr.com SLIDE SECTION SIMULATION WORKS Simulation allows trainees to develop expertise faster and maintain their skills longer # Source: US DoD
- 8. 8. www.conducttr.com SLIDE SECTION IMPROVING FIDELITY TeamXp crisis simulations offer the low disruption of table top exercises but with massively improved results # Business Continuity & Disaster Recovery (Susan Snedaker) Crisis simulation offers significant improvement over table top and improves live outcomes
- 9. www.conducttr.com SLIDE SECTION TEAM PROCESSES What’s at work in team tasks? TESTING PRINCIPLES What & how do we want to test? TEAM TESTING PLAYBOOK Ideas you might try Impressive picture and creative slogan here # Slide AGENDA Photo by Quino Al on Unsplash
- 10. 10 TEAM PROCESSES # Modified from Huddlestone & Pike (2016)* Crisis Normal Business Communication Coordination Create a plan Understand Situation Agree Goals Individual Actions Individual Actions Individual Actions *Team and Collecting Training Needs Analysis
- 11. 11 TEAM PROCESSES # Modified from Huddlestone & Pike (2016)* Crisis Normal Business Communication Coordination Create a plan Understand Situation Agree Goals Individual Actions Individual Actions Individual Actions *Team and Collecting Training Needs Analysis Knowledge, Skills, Attitude
- 12. 12 OBSERVE ORIENT DECIDE ACT OODA LOOP # Colonel John Boyd (1987) Information from unfolding circumstances Experience, Culture, Point of view Impacts the environment
- 13. 13 TEAM PERFORMANCE MODEL # Modified from Huddlestone & Pike (2016)* INDIVIDUAL • Knowledge, Skills, Attitudes • Emergent states TEAM • Adaptability • Cohesion • Organization *Team and Collecting Training Needs Analysis
- 14. 14 TEAM ATTRIBUTES # Modified from Huddlestone & Pike (2016)* *Team and Collecting Training Needs Analysis Agility in adapting plans and coordination as circumstances change United and committed to achieving the goal Roles and responsibilities Adaptability Cohesion Organization
- 15. 15 MAKING A CRISIS EXERCISE REALISTIC # Train as you fight Crisis Training Stress Scarcity Time Information Resources Complexity Content Ambiguity Uncertainty Conflict Stakeholders Team Emotion Relevance Resonance Suspense Surprise Intuition Experience Knowledge Process Consequences Results Alliances Events Adaptability Problem solving Coordination Change of direction Cohesion Friction Purpose Organization Asymmetry Parallelism Trust
- 16. 16. www.conducttr.com SLIDE SECTION PARALLELISM AND ASYMMETRY Parallelism refers to how much overlap there is between roles and asymmetry refers to how different the role responsibilities are. Information asymmetry refers to the difference in information flow to each role. # Team Organization Diagram from https://www.raphkoster.com/2018/03/16/the-trust-spectrum/
- 18. 18. www.conducttr.com SLIDE SECTION INCIDENT RESPONSE TEAM Roles and responsibilities tend not to overlap. Hence requires strong communication and high degree of coordination. # ISO-22301:2012 Team Leader Team Facilitator Incident Liaison Business Ops Health & Safety HRComms Legal & Regulatory Strategy, interface to board Tactics, making it happen Customer impact Emergency services liaison
- 19. 19 NEED TO SHARE INFORMATION
- 22. 22 LOCAL TIMER
- 23. 23 REBUKE ON NO RESPONSE
- 24. 24 REPEAT CALLER
- 27. 27 MAKING A CRISIS EXERCISE REALISTIC # Train as you fight Crisis Training Stress Scarcity Time Information Resources Complexity Content Ambiguity Uncertainty Conflict Stakeholders Team Emotion Relevance Resonance Suspense Surprise Intuition Experience Knowledge Process Consequences Results Alliances Events Adaptability Problem solving Coordination Change of direction Cohesion Friction Purpose Organization Asymmetry Parallelism Trust
- 28. crisis.conducttr.com 28 SLIDE SECTION TRY IT NOW! # Tools for engagement TEAMXP - IMMERSIVE EXERCISES IN MINUTES TeamXp is a service that runs on Conducttr and targets the specific verticals of leadership development & crisis management. IMMERSIVE & EFFECTIVE Interactivity and realism means trainees learn through fast- tracked experience and remember the lessons of decisions made. PRODUCTIVITY SAVINGS Re-use and re-purposing of libraries plus immediate after- action review from real-time data means many days saved in preparation and reporting. http://crisis.conducttr.com
- 29. Final thought.. BE REMARKABLE ROBERT PRATTEN, CEO & FOUNDER EMAIL: ROBERT@TSTORYTELLER.COM TWITTER: @ROBPRATTEN EUROPE: +44 207 193 4567 // USA: +1 415 287 4150 WWW.CONDUCTTR.COM
Hinweis der Redaktion
- This presentation is good for any crisis response or business continuity incident response team training
- You can’t deny the laws of thermodynamics -> everything is moving towards chaos.
- There are two key processes at work in a team exercise – communication and coordination. Hence it’s these we need to test
- There are two key processes at work in a team exercise – communication and coordination. Hence it’s these we need to test
- Observe + Orient = situational awareness. Orient takes into account culture, experience etc. and hence is individual to us. Therefore the sense-making could be different for everyone. Which makes a good case for having diversity in teams – age, gender, ethnicity etc.
- When measuring outcomes, one should also look at the reason for the outcomes – the environment, the processes, the people
- Parallel play, asymmetry (of information and actions)
- Star Trek Bridge Crew
- Liaison provides a first-person account of what’s going on.