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Lead Strategy:
        Converting Your Online Leads




Jovan Hackley                         Mariana Wagner
Content Manager & Agent Trainer   Lead Conversion Specialist &
                                           Technology Trainer
Who are you?




                  POLL:
   How are you engaging with your leads ?
Agenda



         Definitions | Lead Conversion


         Converting | Lead Research

         Converting | Lead Capture

         Converting | Lead Nurturing


         Q & A | Your Questions about Conversion
Defining Lead Conversion

Lead = Potential sales contact

Generation = Publicity to get lead’s attention

Capture = Getting Lead Info

Nurturing = Handling leads and their info

Conversion = Turning a lead into a client/customer
Lead Research
Converting Online Leads into Clients
Lead Research: What You Need to Know



• Who is your lead?

• Where did your lead find you?

• What are your lead’s
  primary interests?
Lead Research: Your Toolbox


IDX Must Haves
• Forced Registration

• Control Mechanism

• “What” Reports

• “When” Reports
Lead Research: Goal


                      Goal:
             Intelligent conversation
      that results in a quality conversion.
Lead Capture
Converting Your Online Leads Into Clients
Lead Capture: Why Capture


Capture Benefits

• Save time

• Create custom
  experience

• Start of
  Service/exchange
Lead Capture: When to Capture?

You Decide: Options
• Property Info

• Photos

• Statistics

• Reports
        Note:
  Your carrot must
     motivate
                                 -Image: Grant Cochrane / FreeDigitalPhotos.net
Lead Capture: What to Capture?


Always capture           At some point you
                           have to shake hands
• Name

• E-mail

• Phone Number




                                   Image: Ambro / FreeDigitalPhotos.net
Lead Capture: What to Capture?


Always capture           At some point you
                           have to shake hands
• Name

• E-mail

• Phone Number




                                   Image: Ambro / FreeDigitalPhotos.net
Lead Capture: Understanding Leads

Good Information &
 What does it mean?

• Name

• E-mail

• Phone Number
Lead Capture: Understanding Leads

Bad Information &
  What does it mean?

• Name

• E-mail

• Phone Number
Lead Nurturing
Converting Online Leads Into Cllients
Lead Nurturing: Follow Up

When to follow up:

• Within 5 minutes
• No more than an hour

          Conversion Likelihood
             After          10 x’s
           1 Hour


                                 -LRM Study, 2009
Lead Nurturing: Follow-Up

How to Follow Up

• Be Human

• Be Persistent

• Be Actionable
Lead Nurturing: Follow-Up

What to include

• Who are you?

• Property/area
  reference

• Contact info

• Why should they call?
Lead Nurturing: Follow-Up

When to give up on a lead

• All Bad Information

• “We’ve purchased/sold”

• Lead says “Stop”

• Signs of incompatibility
Lead Conversion: Goals & expectation

Average Results

• Visitors to Registered Leads: 1 – 3 %

• Leads to Closings: .5 – 1 %

• Closing Goal: 3%
Q&A
What do you want to know about
  Online Lead Conversion?
Find Out More                               Training@Trulia.com




                www.facebook.com/truliapro


                www.twitter.com/truliapro


                www.Pro.TruliaBlog.com




        Pro.TruliaBlog.com

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2011 11-9-converting online-leads-wagner-download

  • 1. Lead Strategy: Converting Your Online Leads Jovan Hackley Mariana Wagner Content Manager & Agent Trainer Lead Conversion Specialist & Technology Trainer
  • 2. Who are you? POLL: How are you engaging with your leads ?
  • 3. Agenda Definitions | Lead Conversion Converting | Lead Research Converting | Lead Capture Converting | Lead Nurturing Q & A | Your Questions about Conversion
  • 4. Defining Lead Conversion Lead = Potential sales contact Generation = Publicity to get lead’s attention Capture = Getting Lead Info Nurturing = Handling leads and their info Conversion = Turning a lead into a client/customer
  • 5. Lead Research Converting Online Leads into Clients
  • 6. Lead Research: What You Need to Know • Who is your lead? • Where did your lead find you? • What are your lead’s primary interests?
  • 7. Lead Research: Your Toolbox IDX Must Haves • Forced Registration • Control Mechanism • “What” Reports • “When” Reports
  • 8. Lead Research: Goal Goal: Intelligent conversation that results in a quality conversion.
  • 9. Lead Capture Converting Your Online Leads Into Clients
  • 10. Lead Capture: Why Capture Capture Benefits • Save time • Create custom experience • Start of Service/exchange
  • 11. Lead Capture: When to Capture? You Decide: Options • Property Info • Photos • Statistics • Reports Note: Your carrot must motivate -Image: Grant Cochrane / FreeDigitalPhotos.net
  • 12. Lead Capture: What to Capture? Always capture At some point you have to shake hands • Name • E-mail • Phone Number Image: Ambro / FreeDigitalPhotos.net
  • 13. Lead Capture: What to Capture? Always capture At some point you have to shake hands • Name • E-mail • Phone Number Image: Ambro / FreeDigitalPhotos.net
  • 14. Lead Capture: Understanding Leads Good Information & What does it mean? • Name • E-mail • Phone Number
  • 15. Lead Capture: Understanding Leads Bad Information & What does it mean? • Name • E-mail • Phone Number
  • 16. Lead Nurturing Converting Online Leads Into Cllients
  • 17. Lead Nurturing: Follow Up When to follow up: • Within 5 minutes • No more than an hour Conversion Likelihood After 10 x’s 1 Hour -LRM Study, 2009
  • 18. Lead Nurturing: Follow-Up How to Follow Up • Be Human • Be Persistent • Be Actionable
  • 19. Lead Nurturing: Follow-Up What to include • Who are you? • Property/area reference • Contact info • Why should they call?
  • 20. Lead Nurturing: Follow-Up When to give up on a lead • All Bad Information • “We’ve purchased/sold” • Lead says “Stop” • Signs of incompatibility
  • 21. Lead Conversion: Goals & expectation Average Results • Visitors to Registered Leads: 1 – 3 % • Leads to Closings: .5 – 1 % • Closing Goal: 3%
  • 22. Q&A What do you want to know about Online Lead Conversion?
  • 23. Find Out More Training@Trulia.com www.facebook.com/truliapro www.twitter.com/truliapro www.Pro.TruliaBlog.com Pro.TruliaBlog.com

Hinweis der Redaktion

  1. So here’s today’s agenda: We’ll be coveringAgenda1. A basic overview of Trulia and why it’s valuable2. Ways you can use Trulia to Show You’re an Expert3. How you can use Trulia to Market property4. Trulia as a Lead Generation ToolAnd we’ll end with a few links to get you more info on some of the tools we’ll talk about and a short Q&A session for those of you looking for more info.