A presentation I made at our Learning at Work week in National Library of Scotland. It explains the issues that my mum and other customers of the Library experience in trying to find materials in our disaggregated collections and outlines how tools such as Aquabrowser work to better integrate the collections and improve the customers experience.

1. Look what I found Gillian!

4. ring-ring .... ring-ring ....
am I being stupid?

6. what’s the problem?

8. the archers
go

10. mary queen of scots
last letter
go

12. westie
go

13. ring-ring .... ring-ring ...
the other stuff?

15. what’s the problem?

22. imho

23. imho
๏ not customer focused

24. imho
๏ not customer focused
๏ lack of

25. imho
๏ not customer focused
๏ lack of
๏ coordination

26. imho
๏ not customer focused
๏ lack of
๏ coordination
๏ control

27. imho
๏ not customer focused
๏ lack of
๏ coordination
๏ control
๏ centralisation

28. imho
๏ not customer focused
๏ lack of
๏ coordination
๏ control
๏ centralisation
๏ common standards

29. my mum doesn’t care
and neither does anyone else, except perhaps you

30. ab

31. the archers

32. mary queen of scots
last letter

33. westies

34. west highland terrier

35. ring-ring .... ring-ring ....
oh that’s better

36. how it works?

37. cooking pot
leverages investment in metadata blah blah

38. what’s the problem?

39. ๏ maintenance
๏ bad
๏ dirty
๏ the missing
๏ control maybe or maybe not

40. my mum doesn’t care
and neither does anyone else, except perhaps you

41. ring-ring .... ring-ring ....
where is it?

42. it’s in edinburgh

44. but I want it in east kilbride
in my house
on my computer
now

45. what’s the problem?

46. my mum doesn’t care
and neither does anyone else, except perhaps you

47. let’s have a break

48. stop being so selfish

49. but it’s not so bad

50. • website(s), catalogues, dod, jma, ssa, web-
archive
• ia and gb
• publishers are changing
• worldcat
• play and amazon
• prints and copies and downloads

52. ahead of us

53. the ... ations
• standardisation
• integration
• expolitation
• semantic-isation
• customer-isation

54. but we are good to go