1. Made by:
Rishita
(Intern)

2. 1) Approve loans within specified limits, and refer loan applications
outside those limits to management for approval.
2) Meet with applicants to obtain information for loan applications
and to answer questions about the process.
3) Analyze applicants' financial status, credit, and property
evaluations to determine feasibility of granting loans.
4) Explain to customers the different types of loans and credit options
that are available, as well as the terms of those services.
5) Obtain and compile copies of loan applicants' credit histories,
corporate financial statements, and other financial information.
6) Review and update credit and loan files.
7) Review loan agreements to ensure that they are complete and
accurate according to policy.
Job description of a loan officer

3. 8) Compute payment schedules.
9) Stay abreast of new types of loans and other financial services and
products in order to better meet customers' needs.
10) Submit applications to credit analysts for verification and
recommendation.
11) Handle customer complaints and take appropriate action to resolve
them.
12) Work with clients to identify their financial goals and to find ways of
reaching those goals.
13) Confer with underwriters to aid in resolving mortgage application
problems.
14) Negotiate payment arrangements with customers who have delinquent
loans.
15) Market bank products to individuals and firms, promoting bank services
that may meet customers' needs.

4. 16) Supervise loan personnel.
17) Set credit policies, credit lines, procedures and standards in
conjunction with senior managers.
18) Provide special services such as investment banking for clients
with more specialized needs.
19) Analyze potential loan markets and develop referral networks in
order to locate prospects for loans.
20) Prepare reports to send to customers whose accounts are
delinquent, and forward irreconcilable accounts for collector action.
21) Arrange for maintenance and liquidation of delinquent
properties.
22) Interview, hire, and train new employees.
23) Petition courts to transfer titles and deeds of collateral to banks

5. Network with colleagues
Chat with existing clients
Interact with Supervisors
Attend meetings with co-
workers
Interact with loan and credit
applicants
Communication skills exhibited by loan offier in
various fields

6. Skills Needed for: "Loan Officer"
• Active Listening
• Time Management
• Reading Comprehension
• Persuasion
• Speaking .
• Social Perceptiveness
• Coordination
• Service Orientation
• Complex Problem Solving
• Active Learning
• Judgment and Decision Making
• Monitoring
• Learning Strategies
• Critical Thinking
• Negotiation
• Instructing
• Writing

7. Loan officer jobs requires the ability to communicate with
borrowers from different ethnicities, nationalities, cultures,
religious background, socio-economic status and education levels.
So people skills are a must. Customers will usually choose to do
business with people they like and trust, and people skills are a
vital component of this. Loan officer jobs require a dedication to
honest, ethical behaviour, a desire to provide the best possible
customer service and the commitment to provide a loan that best
fits a customer’s needs and desires.
Most important skill needed for home loans: People ‘s Skill

8. 1) Making Decisions and Solving Problems .
2) Processing Information
3) Analyzing Data or Information
4) Performing for or Working Directly with the Public
5) Getting Information
6) Establishing and Maintaining Interpersonal Relationships
7) Communicating with Persons Outside Organization
8) Judging the Qualities of Things, Services, or People
9) Communicating with Supervisors, Peers, or Subordinates
10) Interacting With Computers
Job Activities for: "Loan Officer”“

9. 11) Documenting/Recording Information.
12) Evaluating Information to Determine Compliance with
Standards.
13) Organizing, Planning, and Prioritizing Work.
14) Selling or Influencing Others.
15) Performing Administrative Activities.
16) Interpreting the Meaning of Information for Others-
17) Updating and Using Relevant Knowledge.
18) Monitor Processes, Materials, or Surroundings.
19) Identifying Objects, Actions, and Events.
20) Building good client relationships

10. 1) Oral Comprehension
2) Oral Expression
3) Speech Clarity
4) Written Comprehension
5) Inductive Reasoning
6) Problem Sensitivity
7) Speech Recognition
8) Near Vision
9) Deductive Reasoning
10) Written Expression
11) Information Ordering
12) Mathematical Reasoning
Abilities Needed for: "Loan Officer”

11. 1) Sales and Marketing
2) Customer and Personal Service .
3) Economics and Accounting
4) English Language
5) Mathematics .
Knowledge, Experience, Education Required for: "Loan Officer”

12. Write comments on forms and reminders
in daybooks.
Write e-mail to co-workers
Write letters to clients.
Write risk management summaries which
justify their decisions.
May write proposals for large loans to
home buyers and commercial borrowers.
May write 'frequently asked questions' for
clients.
Essentials on part of loan officers

13. How to make bond and relationship with your customer?
•Interact directly with customers.
•Vary the type of communications you send your customers,
•Strive to genuinely improve your customers' lives.
•Hire people who genuinely care about your company and customers.
•Solicit customer input when making changes to your product or services.
•Use social media to stay on customers' radar.

14. •Respond to requests by emphasizing what you can do to help meet them.
•Follow through and do what you say you’ll do.
•Listen without passing judgment and don’t rush in to give advice.
•When you have concerns, work them out with the source, not with others.
•Communicate with respect in every interaction regardless of whether you
like the person.
•When others give you assistance or support, express appreciation for it.
•Focus on issues, not personalities, when you discuss work matters and
problems.
•When differences in views or ideas occur, work first to understand them
from the other person’s perspective.

15. •Be direct and sincere as normal practices.
•Use humour in good taste.
•Appreciate the business that your customers give you.
•Put the cherry on the top: Go the extra mile.
•Anticipate Needs
•Truth in Advertising
•Regularly assess whether customer expectations are being consistently
me.
•When differences in views or ideas occur, work first to understand
them from the other person’s perspective.

16. •Collect feedback from customers and staff to ensure that solutions
are being provided that result in customer satisfaction.
•Start Small and Emphasize Human Touch.
•To meet and exceed the expectations of your customers, you need
to be familiar with your customer service framework.
•Don’t just build your customer list - segment it.