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1.
2. ABOUT US
Since our launch in 2011 Trendy Clothing's has been
selling the latest wholesale ladies fashions, Trendy stock
100’s of styles, many of which are manufactured by us in
the UK. Trendy Clothing's is a fresh and vibrant online
store that aims to stay on top of the latest trends in
order to provide our customers with the best that the
fashion world has to offer. We have fast established
ourselves as a reputable and reliable company that is
able to stand toe-to-toe with some of the most well-known
online fashion retailers.
Trendy Clothing has an in-house design team and can
manufacture to any specification. We can also produce
our styles with your branding; MOQ is
approximately 200pcs per style/colour.
3. FREQUENTLY ASKED QUESTIONS
FAQs
If you can't find the answer to your question on this page,
please contact Customer Services
at CS@Trendyclothing.co.uk
1. Why should I create a user profile at Trendy Clothing ?
Before placing an order, you need to create a user profile.
When you log in to your user profile, your personal details
are already stored so that you don't have to enter them
again when placing a new order.
•
2. I forgot my password / username - can you help me?
If you forgot your password, just click the “Forgot
password” link and we will send you an email with
information on how to reset your password. A forgotten
username can be retrieved directly via email.
4. 3. How do I sign up for the Trendy Clothing newsletter?
The easiest way to sign up for our newsletter is to set up
a Trendy Clothing account. You don't have to buy anything,
but when you do want to start shopping, this will give you a
head start and make your order process a lot quicker.
Alternatively, you can sign up for our newsletter straight from
the homepage without setting up an account.
4. What if my parcel is lost? Will I get reimbursed?
If you have not received your order, we will need to raise a full
investigation with our couriers which can take up to 2 weeks
to confirm with them that you have not received your
parcel. Once we can confirm this, we can either refund you or
re-dispatch your order (stock willing).
5. Am I still able to return my item if there is make-up around
the neckline etc?
Any unwanted items must be returned to Trendy Clothing in a
saleable condition. Unfortunately any returns which are found
to have make-up stains on the garment cannot be exchanged
or refunded unless they are faulty.
5. 6. Is it safe to order online?
You can be assured that shopping with Trendy Clothing is
safe! We are a member of "Verified by Visa" and "Secure
by MasterCard", providing additional security when using
your payment cards online. We use industry-standard
encryption systems for potentially sensitive information,
such as your name, address and other critically sensitive
information like your credit / debit card details.
Information passed between your computer and our
website cannot be read in the event of someone else
intercepting it.
6. 7. How much does postage cost and do I need to sign on
delivery?
We charge £2.95 for Standard Delivery which takes up
to 3 working days, £3.95 for a Next Day service and
£5.99 for a guaranteed Saturday service. For Europe we
charge £3.95 for Standard Delivery and £13 for a next
day service. Please note next day orders must be placed
before 15:00 GMT. For USA and Canada we charge £15
for a 2 to 3 days service. Please note next day orders
must be placed before 12:00 GMT. For other
international orders we charge £16 for a Standard
Delivery Service. You do not need to sign for delivery,
the parcel can be left in a safe place or left with a
neighbour , and however any instructions left for the
driver to be left in a safe place are only requests and are
not guaranteed.
7. 8. Can I track my Parcel?
Yes, You can Track Your Parcel
9. How do I unsubscribe from your newsletters?
Click the 'Unsubscribe' button at the bottom of the email
newsletter
10. What should I do if I receive an incorrect or faulty
item?
We're sorry to hear that you've received an incorrect or
faulty item. Please contact us stating the order
number, and further details of the issue. One of our
customer service agents will be more than happy to
look into this for you
8. RETURNS
• We hope you are satisfied with all of your purchases but
if you ever need to return an item, you can do so within
14 days from the date your parcel was
dispatched. Please note, we cannot offer refunds on
pierced jewelers or on swimwear if the hygiene seal is
not in place or has been broken. Click here to view our
full Returns Policy.
Full return policy