1. Elmhurst Public Library
Tara Bauer, Tom Beck, & Lindy Scripps-Hoekstra
May 2, 2011 Image: Kankakee Carl, “Elmhurst Public Library,” 2007,
Flickr, http://flic.kr/p/44kZZD (accessed April 11, 2011).
2. Elmhurst Demographics
White
Black
1.94%
0.12% Am. Indian
5.23% Asian
1.78% 0.01%
90.92% Pac. Islander
Other
U.S. Census Bureau. 2010. Census. http://factfinder2.census.gov/faces/
tableservices/jsf/pages/productview.xhtml (accessed March 10, 2011).
3. Median Family Income
$105,000.00
$84,000.00
$63,000.00
$104,392.00
$42,000.00
$62,363.00
$21,000.00
Elmhurst US
U.S. Census Bureau. 2009. American Community Survey. http://factfinder.census.gov/
servlet/ACSSAFFFacts?_cityTown=elmhurst&_state=04000US17 (accessed March 10, 2011).
4. Individuals below Poverty Line
15.00%
12.00%
9.00%
13.5%
6.00%
3.00%
3.20%
Elmhurst US
U.S. Census Bureau. 2009. American Community Survey. http://factfinder.census.gov/
servlet/ACSSAFFFacts?_cityTown=elmhurst&_state=04000US17 (accessed March 10, 2011).
5. Library’s Perception of
Community
Population Age Distribution
✤ The EPL describes their 14%
27%
community as:
25%
✤ experiencing growth in 8%
school-aged children &
older seniors 25%
Under 18 18–24
✤ connected to the Internet
25–44 45-64
at home and/or work
65 and over
U.S. Census Bureau. 2009. American Community Survey. http://
factfinder.census.gov/servlet/ACSSAFFFacts?
_cityTown=elmhurst&_state=04000US17 (accessed March 10, 2011).
7. Website and
Demographics
✤ The EPL website is well-
designed and easy to use.
✤ Many available features
online
✤ Reflects the fact that most
patrons can access the
internet in their homes
8. Adults & Seniors
✤ No specific “senior” webpage
✤ All adults combined together
10. Available Computers
✤ 70 computers available
✤ Specially designated OPACs on each floor
✤ The first floor has a children’s computer area while the second
floor contains the information commons area for adults
11. ✤ In 2009-2010, 540,781 people visited EPL, averaging 1,519
every day.
✤ Compared to other similar libraries, the amount of computers
is relatively low
Elmhurst Public Library Board Of Trustees. 2010. Elmhurst Public Library Annual Report
2009-2010. http://www.elmhurstpubliclibrary.org/About_the_Library/documents/
0910AR.pdf (accessed March 29, 2011).
12. Internet Filtering
✤ Participates in E-Rate
✤ Three-tier filtering system depending on the age of patron
13. Available Software
✤ All computers have basic default software
✤ Additionally,
✤ computers in the children’s area have educational games
✤ information commons computers contain typing instruction
software, and programs for those with sight or hearing
difficulties
✤ “Creative Art computers” contain Adobe Creative Suite
software and access to a scanner
14. Library and Web 2.0
✤ The Elmhurst library offers
several Web 2.0 applications
✤ These are well done and
appear to be popular with
the patrons
15. ✤ Reference chat features are divided by adult and children’s
sections
✤ Excellent reference service given!
17. Strategic Plan: Goal 3
✤ “Increase our presence in the community by networking with
local organizations and businesses.”
18. ✤ In 2009- 2010, local businesses,
organizations, and individuals
donated more than $26,000 to
the library.
✤ The Friends of the Elmhurst
Public Library donated $15,000.
Elmhurst Public Library Board Of Trustees. 2010. Elmhurst Public Library Annual Report
2009-2010. http://www.elmhurstpubliclibrary.org/About_the_Library/documents/
0910AR.pdf (accessed March 29, 2011).
19. Examples of stakeholder
collaboration:
✤ Kick Off for Kids, an Elmhurst-based charity, has become a
major sponsor for EPL’s 2010 Summer Reading Program with
$2,500
✤ In 2008, the library partnered with Elmhurst College’s
marketing class to develop surveys.
Elmhurst Public Library. 2010. Press Release, June 4, 2010. http://www.elmhurstpubliclibrary.org/
EPLNewSummerReadingDonor.pdf (accessed March 29, 2011).
20. ✤ Strong connection to local schools
✤ Elmhurst librarians collaborate with teachers to supplement
curriculum
✤ The library views its role as being an “education support
center.”
21. Missing Stakeholders
✤ Many local businesses and clubs (Jaycees) have been listed as
sponsors of events and programs.
✤ No local churches mentioned
23. Strategic Plan
✤ Developed in 2008 by Elmhurst College Marketing Class
✤ Mission Statement
✤ Goal 6
✤ Values: Integrity and Learning
✤ Goal 1
✤ Goal 9
24. Larger Organizational Context &
Stakeholders
✤ Elmhurst College
✤ Elmhurst Businesses (Goal 5)
✤ Internal Stakeholders
✤ Elmhurst citizens
✤ Median income: $84,182
✤ Mean income: $114,244
✤ Surveys
✤ Biennial Elmhurst Citizen Surveys
✤ Community Voice Forum (April 2008)
✤ Nine board members
✤ President: Susan Sadowski
25. Staff
Professional Paraprof.
✤ 15 FT Librarians
120
✤ 7 PT Librarians
100
✤ Public Information Coordinator 80
& Head of Circulation have B.A.
106
60
✤ Part-time paraprofessionals
40
include
✤ Shelvers 10
✤ Circulation desk staff 20
✤ Janitors 5 11 18 14
✤ Library Associates 5
Children Adults FT PT
26. Staff Recommendations
✤ Additional professional in
children’s department
✤ More diversity in staff
