7. Characteristics of Successful
Groups...
✤ Setting clear deadlines, scheduling frequent
meetings, and dealing directly with
conflict.
✤ Listening to criticism and making
important decisions together.
8. Groupthink
✤ the tendency for groups to put such a high
premium on agreement that they directly
or indirectly punish dissent.
9. How to avoid Groupthink
✤ Consciously search for additional
alternatives.
✤ Test assumptions.
✤ Encrouage disagreement and protect the
right of people in a group to disagree.
10. Responding to Group Problems...
✤ Make sure that the people involved really disagree.
✤ Check to see that everyone’s information is correct.
✤ Discover the needs each person is trying to meet.
✤ Search for alternatives.
✤ Repair bad feelings.
11. Effective Responses to Criticism...
✤ Paraphrasing.
✤ Checking for feelings.
✤ Checking inferences.
✤ Buying time with limited agreement.
12. You-Attitude in Conflict
Resolution...
✤ What do you think of our text’s discussion
of you-attitude in conflict resolution on
page 325?
✤ What do you think of the examples they
offer?
13. Stages of Collaborative Writing...
✤ Planning
✤ Composing
✤ Revising
✤ Editing and Proofreading
14. More tips for a successful group...
✤ Extra time.
✤ Familiarity.
✤ Responsibility.
✤ Sensitivity.
✤ Written agreement is better than oral
agreement.
Blocking: Disagreeing with everything that is proposed.\nDominating: Trying to run the group by ordering, shutting out others, and insisting on one's own way.\nClowning: Making unproductive jokes and diverting the group from the task.\nWithdrawing: Being silent in meetings, not contributing, not helping with the work, not attending meetings.\n
Smile: conveys positive emphasis, attractive, puts people at ease\nShare: your strengths, weakness, needs, resources, what’s useful to them\nSuggest: offering, as opposed to arguing; possibilities\nThink: critical thinking with tact\nVolunteer: contribute at least your share to resources, time, effort, etc.\nAsk: bring other people into the conversation\n
note\n
note\n
\n
\n
\n
You-Attitude in Conflict Resolution\n
Planning the Work and the Document\nComposing the Drafts\nRevising the Document\nEditing and Proofreading the Document\n
Allow time to discuss problems and find solutions.\nGet to know group members.\nBe a responsible group member.\nBe aware of differences in seeing things and expressing ideas.\nRemember that oral agreement may not lead to a strong written document.\n
\n
\n
\ninformational\n\nprocedural\n\ninterpersonal.\n
\nGroupthink occurs when members of a group place such a high value on consensus that they punish dissenting voices.\n\n
\nAvoid you statements when expressing your own feelings during conflict. Instead, use I statements so that the statements feel less like a personal attack. \n\n
Allowing time to discuss problems and find solutions.\nGetting to know group members.\nBeing a responsible group member.\nBeing aware of differences in seeing things and expressing ideas.\nRemembering that oral agreement may not lead to a strong written document.\n
