Technology is rapidly transforming the way we work, but it isn’t the only factor to consider when building teams. This presentation illuminates the crucial trends shaping today’s working environments and explores what forward-thinking organizations are planning as they look ahead to 2020 and beyond. Employee development and training make up a clear group of leading impact areas for investments. Susan Hanold, Ph.D., draws from the ADP Research Institute and Innovation Lab’s deep expertise across the entire spectrum of human capital management, as well as insights gained from ADP’s approximately 600,000 clients and 20+ million employees. Leave with invaluable insights into current and emerging issues in human capital management, employment trends and workforce strategy. Speaker: Susan Hanold, Ph.D., ADP

1. Copyright © 2017 ADP, LLC. Proprietary and Confidential.
HCM Technology is Reshaping
How we Work. What Trends
Should You Respond To?
Susan Hanold, Ph.D.
2017 Training Industry Conference and Expo
April 12, 2017

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Susan Hanold, Ph.D.
VP, Strategic Advisory Services, ADP
• Responsible for working with clients to
provide strategy, consultation and
practical talent management solutions to
help drive organizational change.
• Published in HR Professionals Magazine
titled “Adapting to an Ever-Shifting Talent
Landscape.”
• Recent ADP Talent Blogs:
o The Learning Ecosystem’s Evolving – Here
Are Three Things To Consider
o To Review or Not to Review. That is Not
the Question
o Key Questions HR Leaders Need to
Address Now!
o Feedback from over 200 SHRM Leaders
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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• HR roles are changing. Do you have the talent to meet
tomorrow’s demands? Talent Management has the
greatest impact on business objectives.
• Technology is rapidly transforming the way we work, but it
isn’t the only factor to consider when building teams for
tomorrow.
• Discuss crucial trends shaping today’s working
environments
• Insights into current and emerging issues in human
capital management, learning and development and
workforce strategy.
Agenda
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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Labor Market and Workforce Trends
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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Retention is Still a Major Concern
Copyright © 2017 ADP, LLC. Proprietary and Confidential.
PayScale 2016 CBPR

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U.S. Employees are Making More Money
Employers Are Paying a Premium to Attract and Retain Talent
Job Holders Job Switchers
+4.6% +6.0%
ADP Workforce Vitality Report, Q1 2016
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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Discussion Questions:
• What are you doing to
develop and retain your
key employees?
Job Switcher’s Market
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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Technology
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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Talent Management Aligning culture, talent and strategy
How Do We…
Find and attract
the ‘right’
people?
Align their efforts
to our vision?
Enable them with
tools to perform
and succeed?
Reward and
retain high
performers?
Provide career
progression
opportunities?
In an environment
that fosters
their growth
Recognizes
their efforts
and provides future
and sustainable growth
Which Results In…
A pipeline of
expedited,
quality hires
Who are high
performing and
culturally aligned
Talent Management is an organization’s ability to create, engage and continuously optimize the
talent resources needed to execute on business strategies and reinforce the desired culture.

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$2.4 Billion
The amount of money
investors poured into HR
Technology companies
in 2016
A 60% INCREASE OVER 2015

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Employee Experience
• Mobile to manage everything
• Real-time HR information: all-in-
one experience
• Decision support tools
• Always-on technology for self
service 24/7/365
• Should not have to be
“trained” on an HR system any
more than on consumer
websites
• Social is becoming a way of life
Millennials will make up 50% of the
global workforce by 2020.
PwC. Millennials at Work: Reshaping the Workplace (2011): p.3

12. ?
Talent Acquisition Solutions
Talent Acquisition Solutions
RPO Recruiting
Technology
Background/
Drug
Screening
AIRS
Recruiter
Training
I-9/E-Verify
• Talent acquisition encompasses more than just tracking candidates in the
recruiting process; it involves:
– Proactive recruiting, branding and engaging candidates before openings
– Onboarding and integrating the data captured in the process into the HRIS
• Our integrated people, process and technology solutions provide
comprehensive solutions to help companies attract, recruit, hire and retain
top talent
• ADP technology supports every step of the process

13. Integrations – Future (ADP Marketplace)
On-
Boarding
Online
Scheduling
Comp/
Analysis
Wage
Garnishments
Video
Interviewing
EAP
Skills
Assessment
Expense
Management
Succession
Planning
Talent
Acquisition
Time &
Attendance
HR
Payroll
Reporting/
Analytics
Talent
Management
Benefits
Retirement
Employee
Verification
Outplacemen
t
Employee
Wellness
Digital
Documents
Rewards
Recognition
Document/
Note Sharing
Corporate
Giving
Tax
Credits
Engagement
Surveys
Wage
Payment
Learning
Workforce
Planning

14. Content Curation
• ADP Marketplace is Now the Largest
Human Capital Management
App Ecosystem
- A cloud-based app store
https://marketplace.adp.com

15. How do you source content
for your organization?

16. Data and Analytics
78%
69%
33%
Of business executives agree a CHRO should be able to
talk about human capital in business terms
Of business executives want CHROs to use analytics
when making workforce decisions
Of companies currently use analytics to make real-time
decisions and predictions about their workforce
Source: Harvard Business Review. “The Changing Role of the CHRO” August 2015.

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Talent Management
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

18. Evolving L&D Roles
• Instructional Designer
• Facilitator
• Training Administrator
• E-Learning Developer
• L&D Manager
New & Expanded L&D
Roles
• Business Consultant
• Web Designer
• Learning Consultant
• Learning Portal
Manager
• Data Analyst
• Market Brand Catalyst
Learning roles are evolving
18
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

19. Developing our Future
Leaders
*Survey of 500 US middle managers:
• 87% wanted more training after
their promotion
• 80% who received training failed
to maintain behavioral changes
after 6 months
*Survey sponsored by Grovo in partnership with Wakefield Research
2016

20. What is the top learning
priority for your
organization?

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CHRO Research
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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CHROs spending more time on non-HR business
issues
The CHRO Mandate: A Benchmark Analysis of Chief HR Officers’ Objectives, Dec 2016
Copyright © 2017 ADP, LLC. Proprietary and Confidential.

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Copyright © 2017 ADP, LLC. Proprietary and Confidential.
Business Acumen Tops CHRO’s Development
Priorities
The CHRO Mandate: A Benchmark Analysis of Chief HR Officers’ Objectives, Dec 2016

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Copyright © 2017 ADP, LLC. Proprietary and Confidential.
Objectives CHROs are focused on to Transform
HR

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The Hackett Group, HR Business Partner Performance Study
Copyright © 2017 ADP, LLC. Proprietary and Confidential.
Top Performers Spend More Time on Planning and
Strategy

27. Copyright © 2017 ADP, LLC. Proprietary and Confidential.
Thank You