6. Everyone sees the word differently…
Most Aware Least Aware
1. Current Experiences – most conscious filter you have. Includes our
attitudes, opinions, judgements etc.
2. Beliefs – these give rise to our experience
3. Values - these drive our beliefs
4. Fundamental Operating Context
10. The Unconscious Consumer
1. Greedy
2. Impatient
3. Lazy
4. Vain
Give more than you promise (just a little bit)
Be efficient/make it happen quickly (not rushed)
Make it easy for them (seamless)
Make them feel good in the process.
(This is a spectrum)
16. 2. Build TRUST…quickly
• Do what you say you were going to…when you said you
would…in the manner you committed
• Be a ‘Visible Expert’*
• Present as a professional*
• Educate – DON’T sell*
• Provide real examples/case studies*
• Online reviews
• * = Credibility Pack
18. 3. Focus on the RELATIONSHIP
• People don’t care how much you know, until they
know how much you care
• Understand the person and then the problem
• Problems are solved, yet people will always
remember how you made them feel
24. VALUE yourself & your product
Must Know
• The desired Gross Profit
• The true cost to employ – employees, contractors
• Overhead recovery per employee*
25. VALUE yourself & your product
So…
• Educate on VALUE, not price
• PRICE is always relative
• Act from INSPIRATION not desperation