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Sales into 2021 and Beyond
Jon Mailer
CEO/Founder of PROTRADE United
Creating the business, you choose..
A bit about you…
 Name
 Location
 Outcome for today
What is the hardest for you?
Where to start?
Adapt the ideas…
To suit your business
model and target
customer…
Everyone sees the word differently…
Most Aware Least Aware
1. Current Experiences – most conscious filter you have. Includes our
attitudes, opinions, judgements etc.
2. Beliefs – these give rise to our experience
3. Values - these drive our beliefs
4. Fundamental Operating Context
What business are you in?
What are you ‘really’ selling?
Can I TRUST you/your company…
with CERTAINTY
to SOLVE MY PROBLEM?
Something to think about…
The Unconscious Consumer
1. Greedy
2. Impatient
3. Lazy
4. Vain
 Give more than you promise (just a little bit)
 Be efficient/make it happen quickly (not rushed)
 Make it easy for them (seamless)
 Make them feel good in the process.
(This is a spectrum)
Need a recipe…
Need a recipe…
Ingredients…
1. Create world class PERCEPTION
2. Build TRUST quickly
3. Focus on the RELATIONSHIP
4. Be CONSISTENT
1. Create world class PERCEPTION
1. Give great PERCEPTION
• Website/Social - Reviews
• Polite, Professional, Prompt
• Phone answering/voice mail
• Uniform
• Signage
• Stationary/Collateral
• Brochure (electronic)
• Email response/language
7/11/4
2. Build TRUST quickly
2. Build TRUST…quickly
• Do what you say you were going to…when you said you
would…in the manner you committed
• Be a ‘Visible Expert’*
• Present as a professional*
• Educate – DON’T sell*
• Provide real examples/case studies*
• Online reviews
• * = Credibility Pack
3. Focus on the RELATIONSHIP
3. Focus on the RELATIONSHIP
• People don’t care how much you know, until they
know how much you care
• Understand the person and then the problem
• Problems are solved, yet people will always
remember how you made them feel
4. Be CONSISTENT
4. Be CONSISTENT
• Certainty and trust comes from
consistency
• Evaluate ALL touch points
• Educate/train ALL your team – everyone
is in sales
Need a recipe…
Ingredients…
1. Create world class PERCEPTION
2. Build TRUST quickly
3. Focus on the RELATIONSHIP
4. Be CONSISTENT
What has been valuable?
Also…VALUE yourself & your product
VALUE yourself & your product
Must Know
• The desired Gross Profit
• The true cost to employ – employees, contractors
• Overhead recovery per employee*
VALUE yourself & your product
So…
• Educate on VALUE, not price
• PRICE is always relative
• Act from INSPIRATION not desperation
What has been valuable?
CONSISTENCY & Persistence
Everything is hard…
until it becomes easy.
Remember…

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Sales into 2021

  • 1. Sales into 2021 and Beyond Jon Mailer CEO/Founder of PROTRADE United Creating the business, you choose..
  • 2. A bit about you…  Name  Location  Outcome for today
  • 3. What is the hardest for you?
  • 5. Adapt the ideas… To suit your business model and target customer…
  • 6. Everyone sees the word differently… Most Aware Least Aware 1. Current Experiences – most conscious filter you have. Includes our attitudes, opinions, judgements etc. 2. Beliefs – these give rise to our experience 3. Values - these drive our beliefs 4. Fundamental Operating Context
  • 8. What are you ‘really’ selling? Can I TRUST you/your company… with CERTAINTY to SOLVE MY PROBLEM?
  • 10. The Unconscious Consumer 1. Greedy 2. Impatient 3. Lazy 4. Vain  Give more than you promise (just a little bit)  Be efficient/make it happen quickly (not rushed)  Make it easy for them (seamless)  Make them feel good in the process. (This is a spectrum)
  • 12. Need a recipe… Ingredients… 1. Create world class PERCEPTION 2. Build TRUST quickly 3. Focus on the RELATIONSHIP 4. Be CONSISTENT
  • 13. 1. Create world class PERCEPTION
  • 14. 1. Give great PERCEPTION • Website/Social - Reviews • Polite, Professional, Prompt • Phone answering/voice mail • Uniform • Signage • Stationary/Collateral • Brochure (electronic) • Email response/language 7/11/4
  • 15. 2. Build TRUST quickly
  • 16. 2. Build TRUST…quickly • Do what you say you were going to…when you said you would…in the manner you committed • Be a ‘Visible Expert’* • Present as a professional* • Educate – DON’T sell* • Provide real examples/case studies* • Online reviews • * = Credibility Pack
  • 17. 3. Focus on the RELATIONSHIP
  • 18. 3. Focus on the RELATIONSHIP • People don’t care how much you know, until they know how much you care • Understand the person and then the problem • Problems are solved, yet people will always remember how you made them feel
  • 20. 4. Be CONSISTENT • Certainty and trust comes from consistency • Evaluate ALL touch points • Educate/train ALL your team – everyone is in sales
  • 21. Need a recipe… Ingredients… 1. Create world class PERCEPTION 2. Build TRUST quickly 3. Focus on the RELATIONSHIP 4. Be CONSISTENT
  • 22. What has been valuable?
  • 23. Also…VALUE yourself & your product
  • 24. VALUE yourself & your product Must Know • The desired Gross Profit • The true cost to employ – employees, contractors • Overhead recovery per employee*
  • 25. VALUE yourself & your product So… • Educate on VALUE, not price • PRICE is always relative • Act from INSPIRATION not desperation
  • 26. What has been valuable?
  • 27. CONSISTENCY & Persistence Everything is hard… until it becomes easy.
  • 28.
  • 29.

Hinweis der Redaktion

  1. Steve Jobs