1. VMware Operation Management
© 2009 VMware Inc. All rights reserved

2. Agenda
§ The Virtualization ‘Journey’
• Changing nature of the virtualization landscape
§ Ops Management 101
• Infrastructure team vs. Operations team
• Ownership and stakeholders
§ VMware Operations Manager
• Features and Benefits
• Editions and Packages
2

3. Virtualization – Transforming IT
% Virtualized
(of all installed workloads WW)
69%
65%
59%
51%
42%
33%
22%
14%
9%
2005 2006 2007 2008 2009 2010 2011 2012 2013
A New Datacenter Architecture
Source: IDC Worldwide Virtualization Tracker, 2010
3

4. Virtualization – Transforming IT
17,500,000 Physical machines
Virtual machines
15,000,000
12,500,000
10,000,000
7,500,000
5,000,000
2,500,000
0
2005 2006 2007 2008 2009 2010 2011 2012 2013
Source: IDC
4

5. vSphere 5.0 – Scaling Virtual Machines
Overview
§ Create virtual machines with up to:
§ 32 vCPU
§ 1 TB of RAM
Benefits
§ 4x size of previous vSphere versions
4x § Run even the largest applications in
vSphere, including very large databases
§ Virtualize even more applications than
ever before (Tier 1 and 2)
Copyright © 2011 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware
5 products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc
in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

6. How Powerful is a VM Today?
• The Movie Jurassic Park’s computer
graphics was created on 15 Silicon
Graphics Indigo machines
• A vSphere 5.0 VM’s 1 TB vRAM limit
is 207 times the total RAM on those
15 machines!!!
6

7. Massive Databases...
One massive database
with 2 billion transaction
per day….
2 Billion Trades Per Day
….fits in a single
32-vCPU, 1 TB VM
7

8. Bigger Than The Biggest Exchange Configuration
Single Exchange 2010 role on a server
Microsoft recommended maximum =12 cores Single VM = 32 vCPU
Multiple Exchange 2010 roles on a server
Microsoft recommended maximum =24 cores
8

9. The Trend Is Clear…
% of workload instances running on VMware in customer base
67%
54%
47%
53%
42%
43% 34%
28% 28%
38%
25% 25%
18%
MS MS MS Oracle Oracle SAP
Exchange SharePoint SQL Middleware DB
Source: VMware customer survey, Jan 2010 and April 2011 interim results,
Data: Total number of instances of that workload deployed in your organization and the percentage of those instances that are virtualized
9

10. The “Journey” to production virtulization
Cost Efficiency Quality of Service Business Agility
Phase IT Production Business Production IT as a Service
Business CAPEX CAPEX CAPEX
Value OPEX OPEX OPEX
Availability Availability
Responsiveness Responsiveness
Compliance
Key • Shared resource pools • Zero-touch infrastructure • Service definition
Capabilities • Elastic capacity • Increased control and • Self-service
service assurance • Chargeback
Business-Value Approach
Copyright © 2011 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware
10 products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc
in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

11. Management Challenges
From
an
infrastructure
and
opera1ons
perspec1ve,
which
of
the
following
would
you
consider
to
be
significant
management
challenges
related
to
your
organiza1on’s
usage
of
server
virtualiza1on?
Difficulty
in
isolaBng
root
cause
across
a
virtualized
data
center
34%
Capacity
monitoring
and
planning
required
to
support
current
and
future
virtual
server
environment
32%
It
has
increased
the
need
for
collaboraBon
between
different
infrastructure
groups
27%
Difficulty
in
idenBfying
performance
issues
across
a
virtualized
data
center
26%
OrganizaBonal
complexity
24%
Need
for
increased
training
for
IT
staff
24%
Lack
of
virtualizaBon
skills
within
our
IT
organizaBon
23%
IdenBfying
dormant
virtual
machines
22%
Ensuring
proper
business
conBnuity
and
disaster
recovery
processes
21%
Difficulty
monitoring
and
meeBng
SLAs
for
criBcal
applicaBons/services
running
on
virtual
machines
21%
Difficulty
implemenBng
security
policies
across
our
virtual
environment
18%
Need
different
management
tools
for
physical
and
virtual
environments
18%
Poor
visibility
of
tracking
virtual
machines
and
supporBng
physical
infrastructure
17%
Asset
ownership
confusion
16%
Mapping
virtualizaBon
technologies
into
IT
governance
frameworks
16%
Ensuring
compliance
with
company,
industry,
and/or
government
regulaBons
16%
Difficulty
implemenBng
IT
chargeback
due
to
changing
virtualized
infrastructure
15%
ImplemenBng
backup
and
recovery
of
virtual
machines
and
associated
data
14%
Ensuring
compliance
with
virtual
server
environment
best
pracBces
13%
© 2011 Enterprise Strategy Group We
have
not
encountered
any
challenges
3%
0%
5%
10%
15%
20%
25%
30%
35%
40%
11
11

12. The Role of Operations Management
Ensure and Restore Optimize for
Service Levels Efficiency and Cost
Monitor Plan
Slow performance Utilization / forecast
!
Problem Maintenance
Remediate Isolate Automate Optimize
Rollback change Config issue Orchestrate changes Reclaim capacity
Reactive Proactive
12

13. Generic Ops Management Questions
§ Does your organisation have Operations Management?
• The ‘single pane of glass’
• Infrastructure management vs Operations management?
• Service level management?
• Who owns this?
• How proactive is it?
• How well do you do it?
13

14. 14

15. VMware vCenter Ops Management
Questions
§ What is your VMware vSphere footprint?
• How many VMs do you have?
• What % of applications have you virtualized?
• What type of applications have you virtualized?
• Do you manage your VMs?
• Has your virtualization effort stalled at 35%-50%?
• If I could show you a way of enabling further virtualization...
15

16. Virtualization Requires a New Approach
Virtualized infrastructure
Traditional IT Management Management
Services and Service
assets tied components are
together in abstracted and
complex, brittle, sourced from
vertical stacks dynamic
that are hard resource pools
to change and with horizontal
manage layers loosely
bound into
services
Business agility IT able to keep up with
suffers speed of the business
16

17. Management Challenges in the Virtual World
LOB A LOB B LOB C
• Shared Infrastructure
• Shared across multiple lines of business /customers
• “Invisible walls” – limits and contention
• Ongoing workload deployment
New
• VMs added daily, weekly, monthly
Delivery
• Capacity is fluid- Objects continuously move around
Model
• Workloads decoupled from physical resources VDC 1: Gold VDC 2: Silver VDC 3: Bronze
• Deployed on logical entities (clusters, datastores, etc)
• Dynamically scheduled between physical resources
within a cluster
• End users want more applications and services
• Higher QoS – applications expected to be available,
Greater
anywhere, anytime with little or no downtime
Demands
• More VMs, more interdependencies and greater rate of
change
17

18. Companies are increasingly virtualizing Bus. Critical Apps
Improve App
Improve App Accelerate
Quality of
Efficiency App Lifecycle
Service
The Niche Apps
(LOB apps, Tier 2 DB, etc.) >60% Virtualized
SAP
Custom Java Apps
SharePoint
Exchange
SQL
Oracle
30% Virtualized
The Easy Apps
(infrastructure, file, print)
vSphere vSphere vSphere
18

19. What is Your Operations Management Challenge?
Change
Capacity& Configuration
Performance
The don’t really havegets
We VI team always
In the past we’ve We’ve spentown the
We used to achanges
Configuration fortune
blamed for performance
just over-provisioned
good visibility with on monitoring tools.
servers #1 reason for
are our running our
problems – but 90% –
as that was and safest
our servers the VMs Why are our end users
apps. Now We don’t
downtime. we need
that’s notknow what
we don’t true
way to CYA. But now still the first apps can
know if the to know
better visibility into
management is asking
patches have been about performance
get the changing in
what’s resources they
Toousage reports before
for many fire-drills
applied or when problems and why do
needinfrastructure
both to run well
andcan buy more
we unproductive they applications to
and take so long
conference calls
infrastructure solve?
Infrastructure Team Operations Team
Infrastructure & Operations Management converge in the Cloud
VMware can help resolve these issues
19

20. Summary of Features and Enhancements
vCenter Operations Management Suite
• Operations Dashboard for Health, Efficiency, Risk
• Smart Alerting of Performance and Capacity Issues
• In-guest change events correlated with performance and health
• Compliance Management for vSphere Hosts
• Cost-based Capacity Optimization with vCenter Chargeback Manager
• Application-dependency mapping with vCenter Infrastructure Navigator
20

21. Business Benefits delivered by vCenter Operations
Comprehensive Intelligent Proactive
Visibility Automation Management
vCenter Operations Management Suite
• Higher QoS • Faster MTTR
• Fewer Incidents • Improved Collaboration
• Tool Consolidation • Resource Utilization
• Compliance • …
“Notified the storage team “We’ll be able to reduce
“Troubleshooting time
before they were even our monitoring tools from
reduced by 50%”
aware of an issue.” over 300 to about 30.”
TUI Infotec Maximus Kaiser Permanente
21

22. That’s great… but all other vendors
say the same thing!
Patented Algorithms
• Stats based upon dynamic (not static) thresholds
• Self learning useage patterns
• Correlation between inter-dependent VMs
22

23. vCenter Operations Solution- Bringing together 3 Disciplines
Patented Performance Analytics
• Self-learning of “normal” performance conditions
• Service health baseline and trending
• Smart alerts of impending performance degradation
Purpose Built Capacity Planning & Analysis
• Integrated capacity analysis and forecasting
• Decision support & automation via views, alerts, reports
• VM right sizing and capacity reclamation
Automated Configuration & Compliance
• Automated Patching and Provisioning
• Comprehensive change tracking to isolate root cause
• Single-click rollback to remediate and return to normal
23

24. vCenter Operations Manager Dashboard
Overview
§ Comprehensive dashboard for
cloud operations with health,
risk and efficiency scores
§ Single tool to manage
performance and capacity
across multiple vCenter servers
Benefits
§ End-to-end visibility into cloud
infrastructure health
§ Proactive incident avoidance
§ Optimize for efficiency and cost
24

25. Summary: vCenter Operations Management Suite
VMware’s Solution for Automated Operations Management
HEALTH
• Report immediate problems
• Alarms and alerts on current estate
RISK
• The potental to run into future problems
EFFICIENCY
• Opportuities to optimise
vCenter Operations Management Suite
• INCREASE VM DENSITY
• Forecast business needs
25

26. Questions to Consider
§ How many physical/virtual servers are in your organization?
§ What tools do you currently use for monitoring your Virtual
infrastructure?
§ Even though you have monitoring tools in place, do you still hear from
end users first about application slowdowns and performance problems?
§ Does solving performance problems require “all hands on deck” bridge
calls?
§ Do you need to right-size your virtual environment to optimize usage
and avoid additional purchasing cost?
§ Do you have plans to oversubscribe while assuring performance is not
impacted?
§ Do you need to check compliance (regulatory and/or best practices) of
your VI?
§ Do you require Application Dependencies awareness between VM’s in
your VI?
26

27. VMware vCenter Operations – Benefits recap
§ Clear and quick way to identify VMware performance problems
§ Easy to use for VMware Administrators
• Deeply integrated as a vCenter pane
• Intuitive screens guide users to issues needing attention
• Automatically collects data from vCenter
• Time-series performance data, topological relationships and configuration change
events
§ VMware vCenter Operations Standard business benefits
• Increased performance for end users of business applications and services
• Reduced infrastructure costs through increased VM to ESX density
• Reduced VM administration costs and optimized VMware admin productivity
27

28. vCenter Operations Management Suite Packaging – NEW
Automated Operations Management
Small and Mid-size Enterprise
Standard Advanced Enterprise Enterprise
Edition Edition Edition Plus Edition
vCenter Operations Manager 1 2 2 2
vCenter Configuration Manager 3 4
vCenter Infrastructure Navigator
vCenter Chargeback Manager
1: Performance only
2: Performance and Full capacity Management Extensible to Adapters for 3rd
3: Compliance for vSphere hosts ONLY 3rd party party tools
4: Compliance for vSphere hosts and VM “Guest OS” data sources included.
28 * EMEA USD MSRP (Check EMEA price lists for local currencies)