Customer Success Summit 2015 breakout session:
Presented by: Ryan Engley, Director of Customer Success, Unbounce
In order to truly focus on customer success, smart companies need to create a culture of customer centricity from day one. In this session, Ryan Engley will outline how Unbounce made (and keeps!) customers at the heart of each decision they make, and how every employee contributes to customer success.
This allows us to sort survey results based on almost all usage data we have. We can correlate NPS scores and feedback to feature adoption, plan, customer type etc.
In a dream world, every person in your company would know exactly how your customers feel, what they want/need, and how their own roles impact the customer
Dashboards
Product feedback
Churn committee
Customer interviews
Tying each employees role back to the customer
Customer focused questions in 15Five
Onboarding through CS
Dashboards
Product feedback
Churn committee
Customer interviews
Tying each employees role back to the customer
Customer focused questions in 15Five
Onboarding through CS
Dashboards
Product feedback
Churn committee
Customer interviews
Tying each employees role back to the customer
Customer focused questions in 15Five
Onboarding through CS