This awesome infographic shows the results we received from our Total Synergy 2014 client satisfaction Survey. If you'd like to read CEO - Scott Osborne's letter sent to our clients. Please click this link below http://www.totalsynergy.com.au/news-events/blog/post/total-synergy-blog/2015/01/28/total-synergy-2014-client-satisfaction-survey-results

1. 98%
AGREE TOTAL
SYNERGY IS
FRIENDLY AND
APPROACHABLE
98%
AGREE TOTAL
SYNERGY IS A
COMPANY THEY
TRUST
95%
ARE SATISFIED WITH
TOTAL SYNERGY
PRODUCTS
CLIENT
SATISFACTION
SURVEY 2014
WHAT OUR CLIENTS SAID
WE’VE LISTENED AND ACTED
WHO PARTICIPATED?
“Overall very happy with the software and the team. Personal service is fantastic.”
“Synergy continues to be the backbone of our business, seamlessly
managing our client contact, project control and documentation filing
and retrieval. Without it we would revert to chaos.”
“Very happy with
the product and
support.
Total Synergy
listen and act. An
awesome team!!”
“We’ve really
appreciated some
of the recent tweaks
and additions in
the last releases.
Needless to say, keep
up the good work!”
“You’re awesome. That is
probably not helpful but
need to say it.”
SYNERGY
CLIENTS 50%
MALE
170RESPONSES
FROM 777
SOFTWARE
USERS
90%
AGREE TOTAL
SYNERGY HAS
HIGH QUALITY
PRODUCTS &
SERVICES
50%
FEMALE
22%
RESPONSE
RATE
DEMOGRAPHICS
93%
ARE SATISFIED WITH
TOTAL SYNERGY
SERVICES
41% 2013
16% 2013
18% 2013
BY ROLE
BY INDUSTRY
SOFTWARE MOST IMPORTANT TO YOUR BUSINESS SUCCESS?
IS SYNERGY IMPORTANT TO YOUR BUSINESS?
VERY IMPORTANT
23%
IMPORTANT
OF RESPONDENTS
SAID PRACTICE
MANAGEMENT
SOFTWARE
28%
ACCOUNTING
24%
DESIGN
8%
CRM
69%
SATISFIED
30% VERY
SATISFIED
24% 2013
ARE YOU SATISFIED WITH TOTAL SYNERGY?
WOULD YOU RECOMMEND
TOTAL SYNERGY?
94%
YES
40%
99%YES
100%YES
77%
NSW 42%
ARCHITECTURAL
28%
SUPPORT
18%
OTHER 17%
OTHERS 13%
QLD 30%
ENGINEERING 59%
EXECUTIVE 32%
MANAGEMENT 29%
VIC 15%
WA 7% SA 5% ACT 1% PROFESSIONAL 4%
CLIENTS ARE HAPPY WITH
FREE TRAINING WEBINARS.
The number of clients attending
training webinars has tripled since
becoming a free service in 2014.
We will continue to offer webinars
in 2015 and refine them to meet
client feedback to focus on specific
roles such as project managers,
administrators and directors.
CLIENTS VALUE A TIMELY
RESPONSE TO HELPDESK
ENQUIRIES AND PRODUCT
ENHANCEMENTS
We hired more helpdesk and
product development resources
in December 2014 to continue
improving our service and product
delivery.
HAPPY CLIENTS ARE GOOD,
DELIGHTED CLIENTS ARE
BETTER!
We want our clients to have a
consistently great experience
with our products, services and
company. Our aim in 2015 is to
make more clients ‘very satisfied’.
THANKS TO ALL OUR CLIENTS WHO
PROVIDED FEEDBACK AND HELP US
TO CONTINUALLY IMPROVE.
totalsynergy.com.au #MoreTimeForDesign