Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

Top Line Strategies - MS xRM

3.512 Aufrufe

Veröffentlicht am

Top Line Strategies - MS xRM

Veröffentlicht in: Technologie, Business
  • Als Erste(r) kommentieren

Top Line Strategies - MS xRM

  1. 1. Accelerate Business Success With xRM<br />Michael Grollman & Bill Jentarra<br />TopLine Strategies<br />11333 N Scottsdale Road  Scottsdale, Arizona 85254 480.503.8584 ext. 230<br />
  2. 2. Introductions & Agenda<br />Presenters<br /><ul><li>Bill Jentarra – EVP, IT Managed Services, TopLine Strategies
  3. 3. Michael Grollman – CTO, TopLine Strategies</li></ul>Agenda<br /><ul><li>Microsoft Dynamics CRM 4.0 (At A Glance)
  4. 4. xRM Overview
  5. 5. xRM Demonstration
  6. 6. Client Success Stories
  7. 7. Q&A</li></li></ul><li><ul><li>Native Office experiencefor rapid adoption
  8. 8. Multi-language with more than 40 languages
  9. 9. Advanced SOA / Web services architecture
  10. 10. Powerful platform for rapid application development
  11. 11. More than 1,000,000 usersin over 80 countries
  12. 12. Over 20,000 customersfromsmall businesses to large enterprises
  13. 13. Global network of software & services partners
  14. 14. Full CRM suite of marketing, sales, & service</li></ul>Fast. Flexible. Affordable.<br />Microsoft Dynamics CRM 4.0<br />
  15. 15. Microsoft Dynamics CRM Leadership<br />Gartner<br />Forrester<br />
  16. 16. Core CRM<br />Sales<br />Services<br />CRM<br />Customer<br />Marketing<br />
  17. 17. CRM’s Collaborative Environment<br /><ul><li>Integrated Outlook environment maximizes user productivity and increases efficiency
  18. 18. Advanced workflow ensures consistency of customer experience
  19. 19. Complete range of analytics from basic reporting to sophisticated OLAP and predictive modeling</li></li></ul><li>Now Introducing…xRM<br />
  20. 20. What It Can Change Into<br />
  21. 21. ууущщйццззййз<br />The xRM Answer<br />Actionable Business Intelligence<br />Flexible Deployment<br />“70% of CRM is custom build”<br /> – Gartner, 2008<br />Configurable Business Process <br />Service-Oriented Architecture<br />360O<br />Customer View<br />xRM<br />Marketing<br />E-Mail<br />Service<br />Sales<br />Point<br />of Sale<br />Phone<br />Mail<br />On-Premise/ On-Demand<br />Configure/ Customize<br />Department/ Enterprise<br />Single-Tenant/ Multi-Tenant<br />Fax<br />Web<br />Face to Face<br />
  22. 22. Not Just For Customers…<br />Customer Relationship Management<br />
  23. 23. Not Just For Customers…<br />Customer<br />Constituent<br />Donor<br />Associate<br />Member<br />Partner<br />Vendor<br />Distributor<br />Agent<br />Volunteer<br />Dealer<br />Alumni<br />Tenant<br />Client<br />Fan<br />Etc..<br />Relationship Management<br />
  24. 24. Not Just For Customers…<br />Relationship Management<br />
  25. 25. Not Just For Customers…<br />Event<br />Facilities<br />Grants<br />Case<br />Issue<br />Property<br />Etc…<br />Management<br />
  26. 26. Examples of This Transformation<br />
  27. 27. xRM<br />“Microsoft xRM is an application development platform which dramatically reduces the time and costs associated with <br />custom development of relational LOB applications”<br />
  28. 28. Microsoft’s xRM Rapid Application Development<br />SampleApplications<br />Vendor<br />Customer<br />Employee<br />Vendor<br />Customer<br />Asset<br />Asset<br />Consistent User Experience<br />Reusable Building Blocks<br />Shared Environment & Resources<br />
  29. 29. Microsoft xRM Platform<br />Other Things<br />Other Processes<br />Other People<br />Industry CRM<br />Sales<br />Service<br />Marketing<br />Accelerators<br />Microsoft xRM Application Development Platform<br />.NET Platform<br />SQL Server<br />Web Services<br />SRS/BI<br />
  30. 30. Connected Business<br />Choice of Infrastructure Delivery<br />Consistent user experience across delivery options<br />Common architecture and data model across deployments<br />Flexibility in deployment – meets your complex needs<br />Adaptability in deployment – enables changes at any time<br />Online<br />Rich Client<br />On Premise<br />Hybrid<br />
  31. 31. Extensible User ExperiencesExtend the UI to the environment that best fit your people<br />Mobile Devices<br />Silverlight / WPF<br />Custom Web Portal<br />Composite UI<br />Microsoft Office Word<br />SharePoint<br />19<br />
  32. 32. Common Issues with Buy/Build<br />Multiple LOB applications compound every issue<br /> 1 2 3 4 5 6<br />Application Stack<br />Line of Business Context /IP<br />Customer<br />Vendor<br />Task / Project<br />Asset<br />Employee<br />Lifecycle<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />
  33. 33. Common Issues with Buy/Build<br />Multiple LOB applications compound every issue<br /> 1 2 3 4 5 6<br />Application Stack<br />Line of Business Context /IP<br />Customer<br />Vendor<br />Task / Project<br />Asset<br />Employee<br />Lifecycle<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />Inconsistent user experiences<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Duplication of application components & services<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Duplication of infrastructure and resources<br />
  34. 34. Common Issues with Buy/Build<br />Multiple LOB applications compound every issue<br /> 1 2 3 4 5 6<br />Application Stack<br />Line of Business Context /IP<br />Customer<br />Vendor<br />Task / Project<br />Asset<br />Employee<br />Lifecycle<br />User Experience<br />Application & Database Services<br />xRM Platform<br />Physical Environment & Resources<br />
  35. 35. Common Issues with Buy/Build<br />Multiple LOB applications compound every issue<br /> 1 2 3 4 5 6<br />Application Stack<br />Line of Business Context /IP<br />Customer<br />Vendor<br />Task / Project<br />Asset<br />Employee<br />Lifecycle<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />User Experience<br />Consistent User Experience<br />Office / <br />Outlook<br />Online / Offline<br />Mobile<br />Portals & Collaboration<br />Multi-Lingual<br />Analytics / Reporting<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Application & Database Services<br />Reusable Building Blocks<br />Multi-Tenant / App<br />Configurable <br />Data Models<br />Application Security & Services<br />Integration & Data Mgmt<br />Application Portability & Upgrade<br />Enterprise Workflow Engine<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Physical Environment & Resources<br />Shared Environment & Resources<br />Shared Technology<br />Shared Scalable Infrastructure<br />Shared IT Resources<br />
  36. 36. Microsoft’s xRM Rapid Application Development<br />BENEFITS<br />Reduces costs by 7–10x over custom build<br />Rapidly respond to business change<br />Reduced hardware and software costs through shared infrastructure<br />Simplifies IT management through a set of common shared services<br />Reduces training time through a common user interface paradigm<br />Increases adoption <br />Out Of<br />The Box<br />Custom<br />Development<br />xRM Bridges the Gap<br />
  37. 37. xRM Demonstration<br />ууущщйццззййз<br />ууущщйццззййз<br />User Experience <br />Services<br />Access & Security<br />Services<br />Process Automation & <br />Orchestration Services<br />Point & Click Customization <br />Services<br />Data & Metadata<br />Services<br />Analytical <br />Services<br />360O View <br />Microsoft Technologies<br />(Outlook, Office, SQL Server, .NET)<br />Platform <br />Management <br />Services<br />Extensibility <br />Services<br />Architecture <br />Services<br />Integration<br />Services<br />
  38. 38. Use Cases and Customer Evidence<br />Sample Applications<br />Asset Management<br />Grant Management<br />Program Management<br />Benefits <br />Enrollment<br />Supply ChainManagement<br />Supplier Management<br />Property Management<br />Recruit Management<br />Project Management<br />Grant Management<br />Contractor Management<br />Fleet Management<br />Resource Management<br />Product Management<br />Licensing Management<br />Task/Activity<br />Management<br />Contract Management<br />Lab Results Management<br />Task /Activity Management<br />Real Estate Development<br />
  39. 39. Use Cases and Customer Evidence<br />Task/Activity<br />Management<br />Supply ChainManagement<br />Real Estate Development<br />Benefits Enrollment<br />Lab Results Management<br />Grant Management<br />
  40. 40. Department of Defense (Air Force)<br />Situation<br />No standardized way of managing tasks directorate to directorate<br />No cross-organization or cross-directorate transparency on tasks<br />Excessive time to coordinate tasks.<br />Little consistency in the technologies used to manage tasks<br />Solution<br />Dynamics XRM - task management across business processes (i.e., troop deployments, promotions)<br />SharePoint - Document management, Dashboards<br />Total task mgmt count 40,000+ users<br />Measured Success<br />Reduced officers’ workloads nearly 60,000 hours annually saving USAFE more than $3 million per year<br />Reduced contractor support for development and sustainment by 60%<br />Reduced storage requirements by 90%<br />Increased task visibility 24-fold<br />
  41. 41. Complex Chain-of-Command Scenario<br />TASKER<br />RESPONSE<br />Initiator<br />OCR<br />OPR<br />OCR<br />OPR<br />OPR<br />OCR<br />OCR<br />OPR<br />OPR<br />AO<br />OCR<br />AO<br />AO<br />AO<br />AO<br />
  42. 42. Tasker Status – Real-time Visibility<br />
  43. 43. Return on InvestmentTangible XRM benefits<br /><ul><li>Replacing70 applications
  44. 44. Reducing application development staff from 20 contractors to 8 contractors
  45. 45. Expected savings over $8M over five years</li></ul>Agriculture Management<br /><ul><li>Reducedenrollment process from 30-40 days to 2-3 days
  46. 46. ConnectsH&R employees, employers, hospitals, and schools with state agencies</li></ul>Agency Management<br /><ul><li>Reduced data cycle from 6 weeks to less than 24 hours
  47. 47. Eliminatedover 40 custom LOB applications (Lotus Notes)
  48. 48. Consolidating additional 120 LOB applications in less than 1 year</li></ul>Application Consolidation<br /><ul><li>Singlerepository so that all users access the most current data
  49. 49. Eliminationof multiple manual entries on paper, in spreadsheets or in redundant databases will reduce the entry errors</li></ul>Trade <br />Management<br />
  50. 50. Conclusion & Next Steps<br />Open Discussion<br />Follow-Up & Additional Information<br />Summary email <br />Learning more about xRM’s capabilities<br />Contact Us<br />TopLine Strategies – www.toplinestrategies.com<br />Bill Jentarra – bjentarra@toplinestrategies.com<br />Michael Grollman – mgrollman@toplinestrategies.com<br />
  51. 51. Thank You!<br />

×