Medusa provides infrastructure services including internet, voice, networking, and common services to over 12,000 companies and 80,000 workstations across multiple centers. Their infrastructure consists of 5 key elements: internet, voice, networking, common services/resources, and administration/security. Medusa creates different types of shared office spaces within their centers such as hotdesks, meeting rooms, and dedicated offices to meet the needs of customers ranging from small businesses to larger enterprises and individuals. They deliver solutions in 4 steps - internet connectivity, a Medusa server, VLAN switches to separate customers, and integrated voice and data platforms. This allows them to generate revenue through service plans tailored to customers' needs while also reducing operational costs through their centralized management