2. Monitoring framework for CSC Quality control/ Triangulation Government - CSO interface Framework for monitoring progress of the CBMP Overview

3. Quality control/ Triangulation Monitoring framework for CSC Government - CSO interface Framework for monitoring progress of the CBMP Overview

5. Assessment of Services Demand & Supply side Education Health WatSan Agriculture CBMP PLAN, AA, CONGOMA CBM&E Govt. of Malawi CRC MEJN CSC CSC, CRC, CSD CRC Others Others National Networks, CSOs

6. Monitoring framework for CSC Quality control/ Triangulation Government - CSO interface Framework for monitoring progress of the CBMP Overview

8. Units of Assessment and Assesses Sector Sub-Sector Unit of assessment (service delivery point) Assesses (users whose experience/ perception is likely to be different) Tools Method Education School Education (rural) Primary Schools Children - girls, boys Parents - women, men Teachers - male, female CSC (on a scale of 5) Users Focus group discussions Service Providers Self assessment Secondary Schools Health Rural Health Care Health Clinic Children Women Men Elderly Disabled Service Providers WatSan Water supply (rural) Village Children Women Men Elderly Disabled Service Providers WatSan Committee Agriculture Input Subsidy Section Agriculturist - Men and Women Labourers Service Providers Ext. Services Sector Sub-Sector Unit of assessment (service delivery point) Assesses (users whose experience/ perception is likely to be different) Tools Method

9. Community Score Card If data on entitlements is not available, just get the actual figures (and keep trying to get entitlement data) Define each score with examples so that scoring is an informed process Input Tracking Sector Entitlements (as per plan, MGDS, MDG) Actual Education Health WatSan Agriculture Performance Scoring Indicators Score (scale of 1 - 5) Generic (5 to 8 indicators applicable across all sectors) Specific (specific to each sector)

10. Performance Scoring Define each score with examples so that scoring is an informed process Performance Scoring Indicators Scale Very Bad Bad Average Good Very Good Generic (5 to 8 indicators applicable across all sectors) Importance of the service Ability to access Attitude of Service Provider Promptness in delivery of service Fairness ------ ------ ------ Specific (specific to each sector)

13. Sampling

14. Stratified Random Sample MALAWI North District 1 TA 1 U1 U2 U3 U4 U5 U6 U7 U8 U9 Un TA n District 2 TA 1 TA n District 3 TA 1 TA n District 4 District 5 District 6 Central District 1 District 2 District 3 District 4 District 5 District 6 District 7 District 8 District 9 South District 1 District 2 District 3 District 4 District 5 District 6 District 7 District 8 District 9 District 10 District 11 District 12 District 13

15. Quality control/ Triangulation Monitoring framework for CSC Government - CSO interface Framework for monitoring progress of the CBMP Overview

17. Government - CSO interface Monitoring framework for CSC Quality control/ Triangulation Framework for monitoring progress of the CBMP Overview

18. Implementation Structure for CBMP VILLAGE Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT REGIONAL North Central South NATIONAL Consortium CBMP Team

19. Implementation Structure for CBMP NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

20. Implementation Structure for CBMP NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO TECHNICAL POLITICAL Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

21. Implementation Structure for CBMP NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT MASTER TRAINERS Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO TECHNICAL POLITICAL TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

22. Capacity Building TECHNICAL SUPERVISOR NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT MASTER TRAINERS REGIONAL TRAINING Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers TECHNICAL POLITICAL Implementing NGO Implementing NGO Implementing NGO Implementing NGO Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

23. Implementation Structure for CBMP POLITICAL District Committee NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT MASTER TRAINERS Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO TECHNICAL TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

24. Implementation Structure for CBMP NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT MASTER TRAINERS Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO TECHNICAL POLITICAL District Committee TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

25. Implementation Structure for CBMP + NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT MASTER TRAINERS Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO TECHNICAL POLITICAL District Committee Community Networks TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

26. Implementation Structure for CBMP Target DEC, M.Ps, T.As District Committee + NATIONAL REGIONAL VILLAGE Consortium CBMP Team North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT MASTER TRAINERS Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO TECHNICAL POLITICAL Community Networks TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

27. Implementation Structure for CBMP NATIONAL Consortium CBMP Team MASTER TRAINERS TECHNICAL POLITICAL + National Committee REGIONAL VILLAGE North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO District Committee Community Networks TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

28. Implementation Structure for CBMP Target Govt. of Malawi + National Committee POLITICAL NATIONAL Consortium CBMP Team MASTER TRAINERS TECHNICAL + National Networks REGIONAL VILLAGE North Central South Lead NGO Implementing NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Lead NGO Implementing NGO Implementing NGO Implementing NGO DISTRICT Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO Implementing NGO District Committee Community Networks TECHNICAL SUPERVISOR Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers Investigators Volunteers

29. Framework for monitoring progress of the CBMP Government - CSO interface Monitoring framework for CSC Quality control/ Triangulation Overview

30. Monitoring and Evaluation of CBMP Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

31. Monitoring and Evaluation of CBMP Checklist for meetings Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

32. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

33. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Checklist for Visits Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

34. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Format for Report Tasks for Secretariat Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

35. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Format for Report Tasks for Secretariat Tasks for Lead NGO Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

36. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Format for Report Tasks for Secretariat Tasks for Lead NGO Tasks for Implementing NGO Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

37. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Format for Report Tasks for Secretariat Tasks for Lead NGO Tasks for Implementing NGO Quarterly Reporting Table Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

38. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Format for Report Tasks for Secretariat Tasks for Lead NGO Tasks for Implementing NGO Quarterly Reporting Table Monthly Reporting Table Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

39. Monitoring and Evaluation of CBMP Checklist for meetings Format for Report Format for Report Tasks for Secretariat Tasks for Lead NGO Tasks for Implementing NGO Quarterly Reporting Table Monthly Reporting Table Annual Reporting Table Area of monitoring Indicators Means of verifications Frequency Responsibility Process Meetings Quarterly Secretariate Progress Report Monthly Lead NGO Visit Observations Annually Implementing NGO Meetings Monthly Lead NGO Institutional Meetings Quarterly Implementing NGO Visit Observations Monthly Secretariate Visit Observations Quarterly Lead NGO Progress Report Annually Lead NGO Policy Meetings Quarterly Secretariate Visit Observations Monthly Secretariate Progress Report Monthly Implementing NGO Visit Observations Annually Empowerment Capacity

40. Master Gantt Chart Area of monitoring Activity Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 ... ... ... ... ... ... Wk n Process Training Collection of Info Review Meeting Roll out of CSC Institutional Dissemination Policy Empowerment Capacity

41. Very Critical Gantt Chart Area of monitoring Activity Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 ... ... ... ... ... ... Wk n Institutional Support to CBMP team Technical Support PLAN ACTIONAID Political Support PLAN ACTIONAID CONGOMA Successful Roll out

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