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Engage your users with 3 trends in successful intranets
1. Welcome To
Engage Your Users with 3 Trends in Successful Intranets
Speaker: Tom Resing, Jive Software
Microsoft Press Author and SharePoint Microsoft Certified
Master
www.tomresing.com
Twitter @resing
Resingnet-website@yahoo.com
#sharepointcincy2015
@SharePointCincy
#SharePointCincy
3. Please visit the sponsors and thank them. Without them, we wouldn’t have a
conference!
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5. Tom Resing, Jive Software
SharePoint MCM, Microsoft Press
Author
4/24/2015
Engage Your Users
with 3 Trends in
Successful Intranets
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11. 2015 Tom Resing, Jive Software Page 11
Tom Resing
2x Past Microsoft Most Valuable Professional (MVP) Award Winner 2013, 2014
12. The leading provider of modern
communication and collaboration
solutions for business.
13. 2015 Tom Resing, Jive Software Page 13
Engagement
Measuring Success
Trends
Resources
My Contact Info
Q&A
Agenda
14. 2015 Tom Resing, Jive Software Page 14
What is Engagement?
http://www.merriam-webster.com/dictionary/engaged
15. 2015 Tom Resing, Jive Software Page 15
Why does Engagement Matter?
Engaged Employees are
• More Productive
• Stay Longer
• Contribute More
• Happier!
17. 2015 Tom Resing, Jive Software Page 17
How do we measure success?
18. 2015 Tom Resing, Jive Software Page 18
How do we measure success?
Costs
• Hard or Soft
• $3 Million saved in outsourced help
desk calls
• $1 Million saved in license reduction
19. 2015 Tom Resing, Jive Software Page 19
How do we measure success?
Productivity
• Decrease problem resolution time
• Reduce time to find expertise
• Reduce time searching
• Faster new hire onboarding
29. 2015 Tom Resing, Jive Software Page 29
Apply this trend
Focus on People
Add Social Intranet Tools
Integrate Systems
Use Analytics
Make User Profiles Rich and Interesting
36. 2015 Tom Resing, Jive Software Page 36
Reference
SharePoint 2013 Inside Out by Coventry,
Shadravan, Resing + Wheeler
Customer Engagement, Wikipedia
The Engaged Leader and Groundswell by
Charlene Li
How Does the Amazon Recommendation
Feature Work, stackoverflow.com
37. Tom Resing’s SharePoint Blog
www.tomresing.com
Email Resingnet-website@yahoo.com
Twitter @resing
Connect with Me
39. Remember to visit the exhibit hall.
Get to know your user groups to find out about local activities and
events in your area.
#sharepointcincy2015
@SharePointCincy
#SharePointCincy
40. Please visit the sponsors and express your thanks for their supporting this
conference!
#sharepointcincy2015
@SharePointCincy
#SharePointCincy
GOLD SPON SOR S
EXH IB ITOR S
PLATINUM
SPONSOR
Hinweis der Redaktion
Twitter
We have an opportunity in front of us.
As intranet communications professionals, we can provide a place for our leaders to engage with their internal audience.
Engagement online is a different world than engagement in person. It offers more opportunity for connecting – across oceans, across departments, across hierarchy. And the consumer online space offers us experience and insight into where intranets are going.
Here’s a scary thought. Will employers stop buying us computing equipment? Gartner thinks so. And in the near future. By 2017, half of employers will.
We’ve got to prepare for that. And the movement goes beyond devices. With devices come mobile web browsers and apps. Consumer and business technology lines are blurring.
Consumer technology is easy to use. If it wasn’t, we wouldn’t buy it. Inside businesses, technology is often pushed on employees by corporate policy.
Is that engaging? – No way. If we want employees – and leaders - to come together, and engage in worthwile discussion and collaboration, we’ve got to make our intranet technologies EASY.
And, more and more, consumer technologies are connected, to people and to systems, by default. Is your intranet connected? Are you connected to your co-workers? Because of your intranet or despite it? Intranets today are disconnected platforms and that’s not engaging.
The 3rd major trend in successful, engaging intranets I’m seeing is portability. Can you access your intranet on your phone and tablets? Smart phones are engaging.
I doubt we’d call them SMART if they weren’t. If you’re like me, you’ve probably spent almost as much time using your phone as a PC today. Maybe more, because I was working on your slides. If you want to engage your employees and leaders, take the intranet to where they work and live.
I’m proud to work at Jive Software, a recognized leader in modern communication for business. Feel free to ask me more about it after the presentation.
Have you ever found yourself working harder for an employer that cared what you thought and how to make you more effective at your job? Some of this seems like common sense. Make people happy and they’ll do more for you. This is kind of soft, I’ve got some stats for you on a related topic.
One of the most common difficulties companies face in strategic planning is turning their vision into a reality. To transform your organization into the one you envision takes more than great strategy and implementation, it takes frequent communications, and reinforcing messages, of the strategy and its impact on specific roles/departments,
Aligning everyone in your organization with your strategy is one of the most important things you can do beyond formulating and implementing great strategies. Alignment will make it much easier for your management team to push the organization in the direction you intend. Without good alignment with the strategy, every bit of forward motion will be a struggle.
Furthermore, while 65% of organizations have a defined and agreed-upon strategy, only 14 % of employees understand the organization’s strategy. The results are devastating; with less than 10% of organizations able to successfully execute on the defined strategy.
SOURCE: http://www.forbes.com/sites/larrymyler/2012/10/16/strategy-101-its-all-about-alignment/
Costs
For example, a pharmaceutical firm I'm familiar with saved $3 Million dollars in outsourced help desk calls through and IT Service portal
Cost of training, support, development, infrastructure and licensing of intranet platforms
Decrease in Email
Increase Employee Productivity
Successful self service portals will decrease problem resolution time
Reduce time to find expertise
Reduce time wasted searching for common information (holiday schedule, cafeteria menu, key company performance metrics)
Faster new hire onboarding
Adoption
Time on site
Pages per visit
Home Page bounce rate
Active Users
Participating Users
Increased employee engagement
More connected employees
Decrease in Turnover
Impact
How many people viewed the CEO's message? Liked it? Shared it? Commented on it?
Who are the greatest influencers?
Who isn't getting the message?
Is there negative sentiment around a message?
Costs
For example, a pharmaceutical firm I'm familiar with saved $3 Million dollars in outsourced help desk calls through and IT Service portal
Cost of training, support, development, infrastructure and licensing of intranet platforms
Decrease in Email
Increase Employee Productivity
Successful self service portals will decrease problem resolution time
Reduce time to find expertise
Reduce time wasted searching for common information (holiday schedule, cafeteria menu, key company performance metrics)
Faster new hire onboarding
Currently over 13.4 million people work from home in America alone. 64% travel while working. Most employers know by now that every employee – regardless of where they live, work, or sit from day-to-day – needs equal access to resources, opportunities, and support services. That’s the reality of a managing a flexible and global workforce.
We’ve had 7 years of Apps. The numbers are astronomical. No one could have predicted the power of that 2008 launch or the success of copy cats. Microsoft is trying to catch up. Word was one of the top apps on Apple’s store last year.