Tommi Laitio, Director of Youth Affairs in Helsinki, discusses new approaches for municipal governments to engage with youth. Traditional public management is weak in areas like citizenship, civil society, and volunteerism. The municipality is redefining its relationships with youth from providing services to building capabilities. Some practical examples discussed are participatory budgeting, establishing trust-based relationships in neighborhoods, providing up-to-date information on youth issues online, and acting as a consultant for other organizations working with youth.

1. C O N C I E R G E G O V E R N M E N T
T O M M I L A I T I O
D I R E C T O R O F Y O U T H A F FA I R S , H E L S I N K I
@ T O M M I L A I T I O
S T O R S TA D E N S H J Ä R TA O C H S M Ä R TA
G Ö T E B O R G 3 0 S E P T E M B E R 2 0 1 5

2. Clients
Services
Products
Predictability
Picture:
newtrendsinmanagement.wikispaces.com

3. M A S S I V E C H A N G E S I N E D U C AT I O N A L L E V E L ,
D I V E R S I T Y A N D D E M O C R AT I C PA R T I C I PAT I O N .

4. N E W P U B L I C M A N A G E M E N T I S N O T S T R O N G I N
T H I N G S L I K E : C I T I Z E N S H I P, C I V I L S O C I E T Y,
C O L L A B O R AT I O N , V O L U N T E E R I N G
R E S P O N S I B I L I T Y, D U T Y. E V E N B U S I N E S S H A S
U N D E R S T O O D T H I S .

5. R E D E F I N E R E L AT I O N S H I P S T O T H E C I T Y A N D
T O Y O U N G P E O P L E . F R O M P R O V I D I N G
S E R V I C E S T O C R E AT I N G C A PA B I L I T I E S .

7. O K . B U T I N P R A C T I C E ?

8. 1 . PA R T I C I PAT O RY B U D G E T I N G : N E I G H B O U R H O O D -
L E V E L T O O L F O R E N G A G I N G Y O U N G P E O P L E I N
P L A N N I N G . F R O M 2 0 1 6 O N WA R D S I N A L L H E L S I N K I
N E I G H B O U R H O O D S ,

9. 2 . M U N I C I PA L I T Y P R O V I D E S A C O R E G R I D F O R
O T H E R S T O P L U G I N T O : P R E S E N C E A N D T R U S T-
B A S E D R E L AT I O N S H I P S W I T H Y O U N G P E O P L E I N
A L L N E I G H B O U R H O O D S .

10. 3 . C I T I Z E N I N S I G H T: P R O D U C E U P - T O - D AT E A N D E A S Y
A C C E S S K N O W L E D G E O N Y O U N G P E O P L E . W E B
P U B L I C AT I O N C O M B I N I N G L AT E S T S TAT I S T I C S , R E S E A R C H
A N D Y O U N G P E O P L E ' S E X P E R I E N C E S .
W W W. N U O R T E N H Y V I N V O I N T I K E R T O M U S . F I

11. 4 . C O N C I E R G E G O V E R N M E N T: Y O U T H D E PA R T M E N T
P R O V I D E S C O N S U LTA N C Y F O R M U S E U M S , U R B A N
P L A N N E R S , M E D I A A N D C R E AT I V E P R O F E S S I O N A L S
O N H O W T O W O R K W I T H A N D R E A C H Y O U N G P E O P L E .

12. T O M M I L A I T I O . M U N S TA D I . F I
@ T O M M I L A I T I O
FA C E B O O K . C O M / T O M M I . L A I T I O
Tommi Laitio
Director of Youth Affairs
City of Helsinki