1.
which of the following is not one of the successful techniques for controlling the cost of labor in
service?
Flexibility of individual worker skills that permits reallocation of available labor
Accurate scheduling of labor-hours to assure quick response to customer demand
Little flexibility in worker hours to decrease the burden on management
Flexibility in rate of output or hours of work to meet changing demand
An on-call labor resource that can be added or deleted to meet unexpected demand
Solution
Little flexibility in worker hours to decrease the burden on management. <<--- actual answer