Restaurant technology used to be about what happens within your four walls, getting food from the kitchen to your guests. Now it's much more - see the technology trends popping up in restaurants this year.

1. RESTAURANT
TECHNOLOGY
TRENDS FOR 2015
5
ELLIE MIRMAN
VP MARKETING, TOAST
AMAN NARANG
CO-FOUNDER, TOAST

2. Agenda
• How Technology Benefits Restaurants
• 5 Restaurant Technology Trends
• Finding the Right POS for Your Restaurant

3. How Technology
Benefits Restaurants

4. Restaurant technology used to be
about getting food to the table.

5. But things have changed.
Consumers are using mobile apps
and ordering online more and more.

6. And there are a lot more technology
options available to restaurants.

7. There’s an opportunity for
simplicity.

8. Leverage the cloud to simplify
your operations.

9. Turn technology into a service. Let someone else
take the operational headaches.

10. Keep your software up-to-date at all times. New
features and fixes can be installed remotely.

11. Keep your data secure & PCI compliant. Credit
card data is encrypted and not stored on site.

12. Access your data anytime, anywhere.
Keep track of your restaurant in real time.

13. There’s an opportunity for
more efficiency and revenue.

14. Use tablets to take orders or kiosks to pay tabs
for increased turn times.

15. Capitalize on additional takeout orders with
online ordering. Streamline kitchen operations by
integrating online orders with other checks.

16. There’s an opportunity for a
better customer experience.

17. Learn more about your customers through each
interaction. Build a database, segment, market.

18. Improve efficiency to increase service level and
customer experience.

19. 5 Restaurant
Technology Trends

20. GUEST EXPERIENCE
1

21. Build a customer-centric
restaurant CRM.

23. Improve efficiency for customers
and restaurants while improving
the experience.

24. PAY-AT-THE-TABLE
2

25. Enable consumers to pay at the table.

26. Collect feedback immediately.

27. Create an experience enabled by
cloud-based mobile technology.

28. PLATFORM
3

29. Recipes
&
Inventory
Menu
Management
Payments
&
Orders
Gi9
&
Rewards
Customer
History
Promo=ons
&
Discounts
Labor
Management
Back
Office
Repor=ng
Online
Ordering

30. SAAS (SOFTWARE "
AS A SERVICE)
4

31. Ensure your software is always up-
to-date with automatic updates.

32. Make it easier to support by being
able to troubleshoot remotely.

33. Benefit from greater security at a
time when concerns are increasing.

34. EMV
5

35. EMV (pin-and-chip) cards provide
an added level of security.

36. EMV is here, and the liability shift
is coming October 2015

37. October 2015 marks a liability shift.

38. Finding the Right POS
for Your Restaurant

39. Select a system that will let
you take advantage of trends.

40. Guest
Pay-at-the-Table
Platform
SAAS
EMV
CRM
Mobile
Full Solution
Cloud-Based
Hardware Security

41. Identify your needs.

42. Questions to Ask
• How many terminals, printers, cash drawers, credit card
readers, etc. do I need?
• Do I want to do tableside ordering?
• Should guests be able to do digital receipts?
• Should kitchen tickets be paper-based or on display
screens?
• What is my budget?
• What are my most time-consuming tasks? (Tracking
inventory and sales, updating online ordering, looking up
voided payments, auditing employee time cards, etc.)
• What are my biggest challenges? (Wasted food, knowing
best/worst-selling menu items, tracking tips, etc.)

43. Consider the needs specific
to your concept.

44. Full Service Bars & Nightclubs
Digital Receipts
Tableside Tablets
Easy Check Splitting
Fire Orders Directly to Kitchen
Suggested Tip Percentages
Easy Menu Management
Dining Room Management
Open Checks
Digital Receipts
Easy Check Splitting
Easy Menu Management
Suggested Tip Percentages
Cash Drawer Management
Late Night Support
Quick Service Other Considerations…
Quick & Optimized Order Screen
Ability to Handle Volume
Digital Receipts
Digital Signatures
Fire Orders Directly to Kitchen
Suggested Tip Percentages
Online Ordering Integration
Gift Card Programs
Full Customer History
Multi-Location Management

45. Ensure you have the visibility
you need.

46. Sales Reports
Labor Reports
Inventory Reports
Customer Analytics
Reporting Across
Locations

47. Consider the level of support.

48. Phone vs. Email
Remote vs. On-Site
Hours
Cost
Customer Reviews
Implementation vs. Ongoing

49. Restaurateurs’
Experience…

51. Thank You
Questions?
Learn about Toast’s all-in-one POS &
restaurant management platform at:
www.toasttab.com