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Arados Consulting Cloud Service: Service Catalogue

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Tom Metzeler
Tom Metzeler

Want cloud like storage services? You may start with defining your storage services needs and capabilities!

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The Storage Service Catalogue  Want cloud like storage services? You may start with defining your storage services needs and capabilities! by Thomas Metzeler
What is this session about? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Competing Priorities
The challenge of unconstrained demand ,[object Object],Demand Budget If businesses do not get the service at the right cost within IT they will go external
 
Need Structure: No Service Catalogue, No Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Catalogue Life Cycle ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Value ,[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges and Pitfalls ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Infrastructure Service Catalogue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How does it all tie up? Business Storage & Backup Requirement Mapping Service Catalogue To Technical Solution New Request New Service Service Development Process Requirement clarification Available technology Technical Solution, costs, metric definition Costs Acceptance ? Costs accepted, Technical Solution to be deployed Metrics Reports Availability 100% Performance Transaction/sec Planned downtime 4 X 4 hours/years Business Continuity   Full DR Data Protection Any day within last month Recovery Point Objective 15 minutes RTO Standard 2:00 hours RTO DR 4:00 hours Metrics Report Weekly Monthly Storage Service Catalogue Gold Silver Tiers 1 Primary Tiers 2 Secondary Planned Availability 99.999% DR Copy Host based replication Data Protection Snapshot daily to VTL Metrics Availability Downtime Performance Cost TBD/GB Infrastructure Details 72GB / 146 GB RAID5(7+1)
The Storage Service Catalogue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Big Picture ,[object Object],[object Object],[object Object],[object Object]
SLAm – My Catalogue ,[object Object],[object Object],[object Object],[object Object],[object Object]
SLAm – Service Class ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SLAm – Data Protection ,[object Object],[object Object],[object Object],[object Object]
SLAm – Illustration ,[object Object]
SLAm – Infrastructure Analysis ,[object Object],[object Object],[object Object]
SLAm – Forecast View ,[object Object],[object Object],[object Object],[object Object],[object Object]
SLAm – Rolling Forecast ,[object Object]
Export to Excel for Chargeback reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SLAm – Storage Probe SLA Reports Storage reports can be automated to report on service levels
Key Takeaways ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Arados Consulting Cloud Service: Service Catalogue

  • 1. The Storage Service Catalogue  Want cloud like storage services? You may start with defining your storage services needs and capabilities! by Thomas Metzeler
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  • 11. How does it all tie up? Business Storage & Backup Requirement Mapping Service Catalogue To Technical Solution New Request New Service Service Development Process Requirement clarification Available technology Technical Solution, costs, metric definition Costs Acceptance ? Costs accepted, Technical Solution to be deployed Metrics Reports Availability 100% Performance Transaction/sec Planned downtime 4 X 4 hours/years Business Continuity   Full DR Data Protection Any day within last month Recovery Point Objective 15 minutes RTO Standard 2:00 hours RTO DR 4:00 hours Metrics Report Weekly Monthly Storage Service Catalogue Gold Silver Tiers 1 Primary Tiers 2 Secondary Planned Availability 99.999% DR Copy Host based replication Data Protection Snapshot daily to VTL Metrics Availability Downtime Performance Cost TBD/GB Infrastructure Details 72GB / 146 GB RAID5(7+1)
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  • 22. SLAm – Storage Probe SLA Reports Storage reports can be automated to report on service levels
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Hinweis der Redaktion

  1. Copyright: The Art of Service 2008
  2. Copyright: The Art of Service 2008
  3. Copyright: The Art of Service 2008 A Communication Plan template and some example Business IT Flyers and Email Text are available, within this toolkit.