DigitalGenius brings practical applications of deep learning and AI to customer service operations. It analyzes incoming messages, predicts meta-data, routes cases, provides agents with accurate suggestions and automates responses. Backed by Salesforce Ventures, DigitalGenius enables contact centers to reduce AHT and have more meaningful conversations with customers. The Human+AI™ Customer Service platform integrates into your existing Service Cloud Console.

1. - The Huffington Post
Your Customer Service Team
MORE THAN 10 AGENTS AND GROWING
On Salesforce Service Cloud or considering
switching to Salesforce Service Cloud
SEARCHING FOR WAYS TO IMPROVE EFFICIENCY
Due to increasing volumes over text-based channels
EXPLORING WAYS TO INCREASE CAPACITY
Considering or has already deployed new text-based
communication channels
ACCESS TO CUSTOMER SERVICE HISTORICAL DATA
Stored solved customer inquiries that resulted in high
customer satisfaction ratings
YOUR GOAL
Reduce time and costs by automating repetitive tasks
& supercharge customer satisfaction
Human+AI™ Solution
POWER SERVICE CLOUD
With Artificial Intelligence using Deep Learning
INCREASE AGENT EFFICIENCY WITH AI
Automate the repetitive and manual tasks with artificial
intelligence. Save keystrokes and clicks.
ENABLE INCREASED SATISFACTION RATINGS
For both customers & employees
MULTILINGUAL & OMNICHANNEL
Trained with historical data using mathematical models
- no keywords or dictionaries needed
FAST TRAINING & DEPLOYMENT
6-24h to complete the AI training process
“By leveraging DigitalGenius on the Salesforce
AppExchange, companies can tap into the practical power
of artificial intelligence to reinforce and scale their customer
service operation into the future."
Salesforce Service Cloud
Main Features
Predictive Case Intelligence
Pre-fill all the case fields, drop downs &
automatically route cases using AI
Human+AI™ Question Answering
AI suggests the best answer. Agent approves.
System learns & automates.
CUSTOMERS: AS SEEN ON:
The key is making sure artificial intelligence and human intelligence work together. When this happens,
both sides get smarter, and the customer gets better service. Next time you engage with your favorite
brand and don’t have to suffer through a pre-programmed, un-helpful robot, there’s a good chance a
platform like DigitalGenius is at play.
available on
AppExchange
backedby
ventures
Lightning Ready