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Using Quality Management (QM) to Improve Language Testing

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The International Research Foundation for English Language Education (TIRF)
The International Research Foundation for English Language Education (TIRF)

Dr. Nick Saville, language assessment specialist with University of Cambridge ESOL Examinations, presents at the 2011 Language Teaching Research Colloquium in Ann Arbor, MI.

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Using Quality Management (QM) to improve language testing Nick Saville and Michael Milanovic LTRC 2011
Outline – see handout ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality management system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition of QMS ,[object Object],[object Object],[object Object],[object Object]
Definition of QMS – meeting needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - origins ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - founders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - TQM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective - ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Historical perspective – ISO standards ,[object Object],[object Object],[object Object],[object Object]
Two key points in a QM approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - process interactions map ,[object Object]
Key points – Plan, Do, Check, Act ,[object Object],[object Object],[object Object],[object Object],[object Object]
Key points - Figure 2 Aims, Inputs, Outputs
QC and QA in practice – check, act ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (1) ,[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QC in practice (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Linking quality and validation
Linking quality and validation ,[object Object],[object Object],[object Object],[object Object]
Linking quality and validation Figure 3 Assessment cycle showing periodic review Follow the dotted red line _ _ _
Conclusion - putting principles into practice ,[object Object],[object Object],[object Object],[object Object]
References – on handout ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]

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Using Quality Management (QM) to Improve Language Testing

  • 1. Using Quality Management (QM) to improve language testing Nick Saville and Michael Milanovic LTRC 2011
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  • 16. Key points - Figure 2 Aims, Inputs, Outputs
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  • 24. Linking quality and validation Figure 3 Assessment cycle showing periodic review Follow the dotted red line _ _ _
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Hinweis der Redaktion

  1. Ann Arbor, LTRC June 2011 University of Cambridge Nick Saville and Michael Milanovic