1. TINTSWALO MABASA
Date of birth: 13 June 1985
Contact
Tel : 0605037478/0794840886
e-mail :
tintswalo.mabasa@gmail.co.z
a
Availability Immediate
Address
Unit 11, Terenure Estates, Kempton park, 1621
Key Skills
Computer Literacy Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Explorer and
Pastel
Languages
Tsonga(fluent
speech, excellent
reading and writing
abilities)
English (fluent speech,
excellent reading and
writing abilities)
Afrikaans(average speech,
average reading and writing
abilities)
isiZulu(average speech
average reading and
writing abilities)
Education
2013 Vaal university of technology
National diploma in Logistics management
2002 Giyani high school
Grade 12
Work Experience
1. Customer service agent
August 2013 – Present
Current: AVI National brands
Position: Wholesale customer service agent
Period of employment: 01.07.2015- present
Duties :Dispatching and settling of trucks:
Ensure all secondary distribution trucks/trailers aredispatched on time such that their respective departure
times are met.
Ensure all primary distribution trucks/trailersaredispatched on time such that their respective departure times
are met.
Ensure all secondary distribution trucks/trailers arereceived accurately in terms of submission of required
documentation & hand held terminal (HHT).
Ensure all primary distribution trucks/trailersarereceived accurately in terms of submission of required
documentation & hand held terminal (HHT).
Ensure variances in either receiptingor dispatchingof PD & SD vehicles areresolved immediately before drivers
are allowed to proceed in the process.
Ensure all HHT’s & related equipment is functional & checked in accordancewith the assetcarepolicy.
Ensure receipting/dispatchingof vehicleis completed within the standard turnaround time for the depot.

2. Handleand resolvecustomer complaints.
Capture large quantity orders on SAP system
accurately and in a proficient manner.
Respond to customer queries and provide first
time resolutions.
Follow up on customer orders by confirming
deliveries.
Complete call reports.
Identify and escalatepriority issues.
Escalate unresolved queries to the supervisor and
linemanager with details and action taken.
Provide customers with products and services
information.
Address all pricingand delivery issues.
Run NOD reports.
Booking game orders.
Processing and confirming delivery for JAB
allocation orders.
Run daily checks report to source incomplete
orders and orders on hold due to credit.
Current: AVI National brands
Position: Call center agent- Retail Inbound
Period of employment: 26.08.2013-
30.06.2015
Duties:
Capture orders and RTUs on the SAP system
Answer incomingcallsfrom customers
Research required information using available
resources
Respond to customer queries and provide first
time resolution
Assisting the logistics shared services department
with orders being returned queries
Route calls to the appropriate department or
contact person
Complete call logs
Identify and escalatepriority issues
Process orders,forms and applicationson SAP
Minute takingduringdaily team meetings
COMPANY NAME:PAT MHLONGO CONSULTING June 2008 to June 2009
Admin Clerk/Receptionist
Greeting Clients and making surethey are referred to relevantpeople
Controllingand updatingExpenditure Records
Makingbookings and fillings
Providing excellent Client services and handling of
Telephone Calls
Performing any reasonable task allocated by the
Senior Staff
Followingup on outstandingissues and risks

3. Compile data sheets and storing them for future
reference
Assisting with presentation and research with
managers
Minute takingduringmeetings
Activities and Interests
Self motivated, confident, Adaptable and innovative person with Analytical problem solving skills, administrative skills and
an ability to work in a team, I consider myself as Dynamic and able to work under pressure without close supervision. I
am Able to motivate, manage and direct others in a team-work setting; I am an excellent data capturer and administrator
and see myself as an enthusiastic person and enjoys networking for to establish newclientele.
References
Ms Thenjiwe Mashimbye
Logistics supervisor
Econ oil and Energy
0783354964
Mrs Janita Patel
Call centre supervisor
Vector logistics
0722222189
Mr P Mhlongo
Managing Director
Pat Mhlongo Consulting
0823810280
patmhlongo@gmail.com
Mr M R Mpenyisi
Director
Mpenyisi Business Enterprise
0734312526
mpenyisi@gmail.com