User Services & Resource Sharing (aka Access Services Plus)
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Guest lecture for LBSC 734 - Seminar in the Academic Library, University of Maryland iSchool, April 10, 2018
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User Services & Resource Sharing (aka Access Services Plus)
- 1. User Services & Resource Sharing (aka Access Services Plus) Timothy Hackman, Director of User Services & Resource Sharing University of Maryland Libraries LBSC 734: Seminar in the Academic Library April 10, 2018
- 2. About Me MLS, 2002 & MA, English, 2006 Librarian for College of Information Studies, Wasserman Library, 2002-2005 Librarian I Librarian for English & Linguistics, 2006-2012 Librarian II Head of Resource Sharing & Access Services, 2012-2015 Librarian III Director of User Services & Resource Sharing, 2015-Present Librarian IV??? https://timhackman.wordpress.com/
- 3. What does “Access Services” mean? Circulation Holds & Paging Department Delivery Community & Reciprocal Borrowers Fines & Fees Course Reserves (incl. Top Textbooks) Interlibrary Loan (incl. Uborrow) & Document Delivery (“Scan & Deliver) Collection Maintenance Severn Library (high-density storage) Late Night & Building Security Learning Commons Equipment Loan Room reservations Desktop publishing & special printing Makerspace & 3D printing
- 4. User Services & Resource Sharing Organizational Chart Director of USRS Head Resource Sharing & Reserves 6.25 Non-Exempt Head Learning Commons 1 Exempt 3 Non-Exempt Coordinator Library Services 0.5 Exempt 4.5 Non-Exempt 0.5 Grad Assistant Coordinator Logistics & Periodicals 3.75 Non-Exempt Coordinator Collection Maintenance & Retrieval 5 Non-Exempt Coordinator Billing & User Accounts 0.5 Exempt 0.5 Non-Exempt Coordinator Late Night & Building Security 2.25 Non-Exempt
- 5. User Services & Resource Sharing 2014 2015 2016 2017 Loans 261,093 282,552 269,205 288,073 Renewals 68,333 71,416 61,428 42,790 Holds 36,675 36,138 37,615 25,473 Returns 334,476 353,677 347,847 359,934 Transfers 69,157 71,459 76,782 66,021 Circulation FY2014-2017 Source: UMD Libraries, ALEPH Automated Reports, CP LOC by year
- 6. User Services & Resource Sharing Item Category Loans Macbooks, Laptops, Tablets, & Sleeves 61,785 Chargers & Power Adaptors 43,028 Headsets & Headphones 18,246 Video & Still Cameras, Scanners, Projectors, & Other A/V 1,925 Headsets & Headphones 18,246 Cables & Adaptors 3,628 Calculators 3,555 Dry Erase Markers & Whiteboards 7,856 Other Accessories 1,646 Totals 141,669 Equipment Loan: All Libraries March 2017-March 2018
- 7. User Services & Resource Sharing Source: UMD Libraries, Course Reserves Annual Report, Academic Year 2016-2017 Course Reserves, Academic Years 2008-2017
- 8. User Services & Resource Sharing Reserves Total Items Total Uses Average # of Uses per Item Percentage Used Electronic 2,871 87,354 30.4 85% Hard copy 2,009 16,301 7.7 78% Course Reserves, Academic Year 2016-2017 Source: UMD Libraries, Course Reserves Annual Report, Academic Year 2016-2017
- 9. User Services & Resource Sharing Interlibrary Loan: Borrowing & Document Delivery, Academic Year 2016-2017 Source: UMD Libraries, Interlibrary Loan Annual Report, Academic Year 2016-2017 Fill Rate: • 87% (same as FY16) Turnaround Times: • 2.9 Days to borrow articles • 8.8 days to borrow loans • 1.9 days for Scan & Deliver
- 10. User Services & Resource Sharing Interlibrary Loan: Lending, Academic Year 2016-2017 Source: UMD Libraries, Interlibrary Loan Annual Report, Academic Year 2016-2017 Fill Rate: • 58% (up from 55% in FY16) Turnaround Times: • 1 day to deliver articles • 1 day to pull & ship loans
- 11. User Services & Resource Sharing 0 50000 100000 150000 200000 250000 March April May June July August September October November December January February March McKeldin Library Gate Counts March 2017-March 2018 McK 1st Floor TLC
- 12. User Services & Resource Sharing 0 100 200 300 400 500 600 700 800 900 11PM 12AM 1AM 2AM 3AM 4AM 5AM 6AM 7AM Late Night - Average Week Fall 2014 Sunday Monday Tuesday Wednesday Thursday
- 13. User Services & Resource Sharing TLC Room Reservations 2017 Unique Users Total Bookings Average Bookings per Room Average Booking 4,741 14,117 1,176 3:15 Source: UMD Libraries, LibCal
- 14. User Services & Resource Sharing Leadership / Management Skills Communication Emotional Intelligence Leading from the Middle / Managing Up Budgeting Planning Coaching / Mentoring / Supervision / Evaluation Time Management
- 15. User Services & Resource Sharing Recommended Reading on Leadership & Management in Academic Libraries Bollman & Gallos. Reframing Academic Leadership. 2011. Kotter. Leading Change. 1996. Patterson & Grenny. Crucial Conversations: Tools for Talking when Stakes are High. 2002. Coffman & Buckingham. First, Break All the Rules: What the World’s Greatest Managers Do Differently. 1999. Sinek. Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. 2014. Rath & Conchie. Strengths-Based Leadership: Great Leaders, Teams, and Why People Follow. 2009.
- 16. Thank You! Questions? Tim Hackman thackman@umd.edu
Hinweis der Redaktion
- Goals: Tell you a little about me and my journey to academic librarianship Tell you about my current position as Director of User Services & Resource Sharing Talk about trends in access services via some of my unit’s stats Talk about the pleasures and challenges of management Q&A
- BA in English, history, Americorps job MLS and MA Faculty status/academic criteria: librarianship, service, scholarship/creativity Promotion through ranks: up or out between II and III
- What does Access Services include (as constituted at UMD)? Added Learning Commons at my request due to staff departure
- 2015 reorganization. Article in Library Leadership & Management 7 units, 2 librarians, 5 exempt unit heads 39 people (34.75 FTE) + $400,000 in L&A funds for students & grad students
- Circulation trends: down nationwide Factors: equipment loan, longer loan periods, no auto renewals (yet), Uborrow affects transfers/holds Each step generates work, data (via ILS, Aleph)
- Course Reserves: Generally declining since introduction of Ares in 2008; number of courses and instructors relatively low 80 departments, 272 instructors, 444 courses 8,962 students, 4,880 items Served 23% of UMD students but only used with 4% of courses taught
- Activity for last year – 41% hard copy, 59% electronic Electronic used more heavily (total uses, uses per item, percentage used) Declining overall but textbooks are helping for now
- Overnight library use: 11pm-8am, Sunday-Thursday Data from 2014; stopped doing hourly counts in spring 2015 due to staffing