DEFINITIONS
WHY BUSINESS ETIQUETTE ?
DIFFERENTS COMPONENTS
CONCRETE EXAMPLES

Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a
society, social class, or group
Principles underpinning all Etiquette
• Golden : Treat others as you would like to be treated
• Platinum: Treat others as they would like to be treated

Difference between Social and Business
Etiquette
Social Etiquette
• Marked by Courtesy
• Gender Plays a Role
Business Etiquette
• Marked by Hierarchy & Power
• Gender has no Role

• Differentiates you from others in a competitive job market
• Enables you to be confident in a variety of settings with a variety of
people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops admired conduct
• Exhibit Professionalism and develop a polished image
• unwritten rules that apply to social situations, professional workplaces
and relationships

INTRODUCTIONS
• Failing to introduce people in a business situation makes you
look downright unprofessional.
• Mention authority figures first and introduce others to them.
• Always rise as a mark of respect.
• Look into the eyes and smile
• Give a firm handshake

APPEARENCE
People begin to evaluate us before any words are ever spoken
 Dress Etiquette
• The Professional looks
• Dress for the part
• Simple but Classy
• Grooming
“The way you dress affects the
way you are perceived, and
the way you are perceived, is
the way you are treated.”
- Buck Rodgers

 Handshake
• Handshake is a gesture of acceptance and welcome
• Extend your right hand and Give slight pressure
• Grasp the other person’s hand firmly and completely
• Look into the eyes and smile
• But no matter what, never, ever refuse to accept someone’s
hand

BUSINESS COMMUNICATION
 Email etiquette rules
• Be concise and to the point
• Use proper spelling, grammar & punctuation
• Use templates for frequently used responses
• Keep attachments to a Minimum and mention your attachment
in the content
• Take care with abbreviations and emotions
• Use active voice instead of passive voice

 Telephone or calls Etiquette
• Identify yourself when making a call
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking on phone
• Let the caller hang up first
 Office Etiquette
• Show a healthy respect for colleagues experience and expertise
• Exhibit a positive attitude and know what your role will be on the
team – How can I best assist?
• Leave your personal life at the front door
• Inquire about the proper way to respond to co-workers, supervisors,
clients ( Business letter head, phone call etc.)

MEETING ETIQUETTE
• Stand near the door to thank each person who
arrives. Ask what issues are of particular interest to
them.
• Avoid swear words and vulgar references
• Poor communicating skill is not professional
• Turn off your cell phone ringer ,accept voicemail
and text messaging only
• Ask members of group to introduce themselves.
• Preview the agenda and set a time limit for each
item, including time at the end of the meeting to
come back to issues.

DINING ETIQUETTE
• Be on time
• Wait to sit until host/hostess indicated the seating
arrangement
• Put your napkin in your lap
• Decide on your menu selections quickly
• Never order the most expensive item
• Wait until everyone has been served before you begin to eat
• Generally pass food to the right
• Eat at a moderate speed

When doing business in Iran, a woman should cover their:
• Arms, Legs and Hair..
When treating a client to a business meal in China, the most
appropriate tipping strategy would be:
• no tip at all..

In all but one of the following countries it is expected that you bring
a gift to a business meeting. In which country is it NOT expected?
• Denmark..
In Saudi Arabia, which is considered a popular gesture of friendship
between men?
• holding hands while walking
In Great Britain, tapping your nose indicates that something is:
• confidential

Business etiquette is not just knowing what to discuss
during a business dinner or how to address colleagues;
it is a way of presenting yourself in such a way that you
will be taken seriously. This involves demonstrating
that you have the self-control necessary to be good at
your job, expressing a knowledge of business
situations and having the ability to make other
comfortable around you. Poor business etiquette can
cost you the trust of your workers and your customers,
and the loss of valuable business opportunities.

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