Más contenido relacionado



  2. Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group Principles underpinning all Etiquette • Golden : Treat others as you would like to be treated • Platinum: Treat others as they would like to be treated
  3. Difference between Social and Business Etiquette Social Etiquette • Marked by Courtesy • Gender Plays a Role Business Etiquette • Marked by Hierarchy & Power • Gender has no Role
  4. • Differentiates you from others in a competitive job market • Enables you to be confident in a variety of settings with a variety of people • Honors commitment to excellence and quality • Modifies distracting behaviors and develops admired conduct • Exhibit Professionalism and develop a polished image • unwritten rules that apply to social situations, professional workplaces and relationships
  5. INTRODUCTIONS • Failing to introduce people in a business situation makes you look downright unprofessional. • Mention authority figures first and introduce others to them. • Always rise as a mark of respect. • Look into the eyes and smile • Give a firm handshake
  6. APPEARENCE People begin to evaluate us before any words are ever spoken  Dress Etiquette • The Professional looks • Dress for the part • Simple but Classy • Grooming “The way you dress affects the way you are perceived, and the way you are perceived, is the way you are treated.” - Buck Rodgers
  7.  Handshake • Handshake is a gesture of acceptance and welcome • Extend your right hand and Give slight pressure • Grasp the other person’s hand firmly and completely • Look into the eyes and smile • But no matter what, never, ever refuse to accept someone’s hand
  8. BUSINESS COMMUNICATION  Email etiquette rules • Be concise and to the point • Use proper spelling, grammar & punctuation • Use templates for frequently used responses • Keep attachments to a Minimum and mention your attachment in the content • Take care with abbreviations and emotions • Use active voice instead of passive voice
  9.  Telephone or calls Etiquette • Identify yourself when making a call • Listen carefully • Do not interrupt • Do not eat or chew something while speaking on phone • Let the caller hang up first  Office Etiquette • Show a healthy respect for colleagues experience and expertise • Exhibit a positive attitude and know what your role will be on the team – How can I best assist? • Leave your personal life at the front door • Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)
  10. MEETING ETIQUETTE • Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. • Avoid swear words and vulgar references • Poor communicating skill is not professional • Turn off your cell phone ringer ,accept voicemail and text messaging only • Ask members of group to introduce themselves. • Preview the agenda and set a time limit for each item, including time at the end of the meeting to come back to issues.
  11. DINING ETIQUETTE • Be on time • Wait to sit until host/hostess indicated the seating arrangement • Put your napkin in your lap • Decide on your menu selections quickly • Never order the most expensive item • Wait until everyone has been served before you begin to eat • Generally pass food to the right • Eat at a moderate speed
  12. When doing business in Iran, a woman should cover their: • Arms, Legs and Hair.. When treating a client to a business meal in China, the most appropriate tipping strategy would be: • no tip at all..
  13. In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected? • Denmark.. In Saudi Arabia, which is considered a popular gesture of friendship between men? • holding hands while walking In Great Britain, tapping your nose indicates that something is: • confidential
  14. Business etiquette is not just knowing what to discuss during a business dinner or how to address colleagues; it is a way of presenting yourself in such a way that you will be taken seriously. This involves demonstrating that you have the self-control necessary to be good at your job, expressing a knowledge of business situations and having the ability to make other comfortable around you. Poor business etiquette can cost you the trust of your workers and your customers, and the loss of valuable business opportunities.
  15.  businessetiquette-131220225255-phpapp02 businessetiquettepowerpointslides-090328084422-phpapp01 etoquette_BA_381_Presentation_USE_THIS_ONE