Envisioning a Digital Transformation in Health by Mr. T.S.Y. Aravindakshan, National Manager-Healthcare, Microsoft, India

1. Envisioning a Digital
Transformation in Health
TSY Aravindakshan
NationalManager[IndustrySolutions]–Healthcare
MicrosoftCorporation(I)Pvt.Ltd.

2. The India Reality
1,2,3 80 300%
75% 40%
India is estimated to have a
shortage of 1M Doctors, 2M
Nurses and 3M Beds. (1)
Life Expectancy at birth is expected
to grow from 66 years in 2014 to 80
Years in 2034. (2)
India’s ageing (60+) population is
estimated to grow 3 times by the
year 2050. (3)
75% of Indian Population is
estimated as not having any form
of Health insurance. (4)
NCDs account for about 40% of all
Hospital stays and roughly 35% of
all recorded out-patient visits. (5)1. Financial Times “Guest Post”
2. PwC “Future of India – The Winning Leap”
3. United Nations Population Division
4. Bain “Arogya Bharat Healthcare Roadmap for 2025”
5. A report by the WEF and the Harvard School of Public health

3. Rethink

4. Three Themes that can
change the face of care

5. “Patient to Customer”
Patients are increasingly getting
discerning. Providers are
looking to make the transition
from ‘Patient to Customer’.
“Embracing Digital”
Patients are embracing ‘Digital’
quickly. Providers are being
expected to do the same, and
provider better experiences.
“Healthcare to Wellness”
Providers are looking to self-
disrupt the industry by moving
from ‘Healthcare to Wellness’ - To
Keep patients from entering the
Health system.
“Care Continuum”
Providers are looking at servicing
the entire ‘Care Continuum’. This
is opening up new opportunities
and needs new capabilities
 Digital Experience – Patient Portal, Mobile Apps, Health Kiosks, Wearables
 Home Care Solutions
 Remote Monitoring
 Extending the care experience
 End-to-End Patient Relationship Management
 Patient Bedside Management
 Social Listening & Service Excellence
Despite this being an industry where demand far outstrips supply…
Theme 1: Patient Engagement

6. • Clinical Decision Support
• Look-alike, Sound-alike Medication Names;
• Patient Identification;
• Communication During Patient Hand-overs;
• Performance Of Correct Procedure At Correct Body Site;
• Control Of Concentrated Electrolyte Solutions;
• Assuring Medication Accuracy At Transitions In Care;
• Avoiding Catheter And Tubing Misconnections;
• Single Use Of Injection Devices; and
• Improved Hand Hygiene To Prevent Health Care-associated Infection.
• Continuous Medical Education and Staff Engagement
“Clinical Insights”
Clinical Insights need unlocking,
as data-driven care models are
emerging. Machine Learning is
starting to play a very pivotal
role.
“Patient Safety”
Interventions targeted at
Clinical Excellence and Patient
Safety are rather closely
interlinked.
“Education & Skilling”
Continuous Skilling & Medical
Education is key to keep clinicians,
nurses and other care givers
updated and engaged.
Theme 2: Clinical Excellence
Is the core purpose of the organization, also lends competitive advantage and differentiation

7. Individual
Unlock Individual productivity
using tools that integrate with LOB
Apps and light-up several
scenarios. Maximize clinician time
and availability.
Organizational
Increase the through-put of the
hospital by deriving more out the
existing resourcing. Maximize
tertiary care facility for
appropriate care delivery.
Infrastructural
Derive optimal value out of the
infrastructure - Facility Systems (like
HVAC, Access Control, Fire Alarm),
ICT Systems, Devices, Sensors,
Medical & Lab Equipment.
Addressing the typical KPIs and more:
• Average Length of Stay
• Capacity Run rate
• Lost Bed Time
• Average Pull Time, Admission Volume
• Bed Turn Time & Utilization
• Discharge Performance
• Referral Volume
• Transport Response Time
• On-time Surgery Start, OT Utilization
• Procedure Delays and Cancellation
Addresses the key challenge of having to do more with less
Theme 3: Productivity

8. Thank You!
TSY Aravindakshan
NationalManager[IndustrySolutions]– Healthcare
MicrosoftCorporation(I)Pvt. Ltd.
taravind@Microsoft.com