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April 24, 2012
 p      ,
adCenter Best Practices –
Allan Chuate
Agenda
 g

  Search Alliance Update




  adCenter Optimization Tips
Unified Search Marketplace| Streamlines


                                   Account Team

                           One Account Team
                                Ad Buy


                                       One Buy
                                 Ads            Ads

                                One Platform

                      One Reporting System

                      Helps deliver
                         p
                       better ROI
                 SEARCH USERS                         SEARCH USERS




                                            3
                                            3
Delivering a Strong Market Share




1. comScore Core Search, February 2012.
2. comScore Core Search (custom), February 2012.
Connect with searchers you can’t otherwise
reach
    h




1. comScore Core Search (custom), February 2012.
Reach searchers who are likely to spend more




Source: comScore Core Search (custom), February 2012
What the industry is saying
                y      y g
                                                                       Yahoo! Search & Bing saw a 46.4%
 Year over year, clients have seen a 60%                               increase in spend YoY compared to
 increase in impressions and a 43% increase                            Google’s l
                                                                       G    l ’ less expansive 26 6%
                                                                                           i 26.6%
 in click volume                                                       growth YoY

                  Online Marketing                                                   Ignition One Global Online
                  Quarterly Benchmarking report –                                    Advertising Report, Q1 2012
                  February 2012




       Yahoo! Search and Bing clicks are 14% better performing
       than Google with a 9% better ROI.

                                Global Q4 Digital Marketing Performance Report
Optimization Tips




                    8
Ad Serving Logic
         g g
adCenter’s relevance and quality mechanisms focus on:




                                                  Landing
   CTR
                           Min Bid                 Page
 Threshold
                                                 Relevance
Capture y
  p     your missed impressions
                      p
Effectively prioritize optimization efforts with data available in the
Campaign, Account and Ad Group Performance reports including:
                         Overall impression share
      Impression share lost to bid, budget, rank and relevance
Leverage Share of Voice Insights
Impression share lost to b d t
                         budget     Increase daily or monthly campaign budgets –
                                    leverage opportunity tab for budget
                                    recommendations
Impression share lost to rank/bid
                            k/bid   Increase bids – use MAI for bid guidance You
                                                                    guidance.
                                    can leverage the opportunity tab for bid
                                    recommendations


Impression share lost to keyword    Revise ad group structure and/or create
                                    better ad copy (utilize param2 or keyword
relevance                           insertion)


Impression share lost to landing    Implement direct landing pages relevant to
                                    keywords and/or add relevant content to
page relevance                      existing landing pages
Insights to Optimize Bids
    g        p
Maximize traffic by optimizing bids for first page placement using
insights from the UI or the Desktop.
Avoid Negative Keyword Conflicts
        g        y
Negative Keyword Conflict Report
       g        y                p
Campaign name              Ad group                          Keyword                  Negative Keyword Conflict Level
                      Fashion Tableware
Tableware Search                               buy fashion dining table accessories         table         Ad group
                         Accessories
                      Fashion Tableware
Tableware Search                                 fashion dining table accessories           table         Ad group
                         Accessories
  Shoes Search      Boys Wholesale Shoes              boys wholesale shoe                wholesale        Ad group
  Shoes Search      Boys Wholesale Shoes              boy s
                                                      boy's wholesale shoe               wholesale        Ad group
  Shoes Search      Boys Wholesale Shoes            wholesale shoes for boys             wholesale        Ad group
      Hats           Designer Ladies Hats              hats designer ladies                 hats          Ad group
      Hats           Designer Ladies Hats              hat designer ladies                   hat          Ad group
      Hats           Designer Ladies Hats              designer ladies hats                 hats          Ad group
Apparel General      Girls Cheap Clothing         discounted teen girls clothes             teen          Ad group
Apparel G
A     l General
              l      Kid's Ch
                     Kid' Cheap Clothing
                                Cl hi                clothes f kid on sell
                                                      l h for kids      ll                  sell
                                                                                              ll          Ad group
 Brands Search     Beauty and Fragrance Sale          calvin klein home sale               home           Ad group
                                                        15
Ad Delivery Status
More quickly identify issues
at the campaign, ad group
and keyword levels. On the
Delivery column, select new
options:

                          Budget depletion
                       Pending editorial review
                       P di     dit i l     i
                      Negative keyword conflict
                         Below
                         Belo first page bid
Released
Leverage Broad Match
Recent Enhancements to Broad Match
  Enhanced matching ability             Bidded keyword remembrance
Improved selection of phrase/broad     Makes it easier to restructure your account
match ads.                             without losing your performance history.



 Identified conceptually similar         Landing page relevance
keywords                               Decreases filtration for phrase and broad
Reduced less relevant mappings.        match. Continue to focus on improving
                                       landing page relevance to avoid higher
                                       CPCs.
                                       CPCs
  Relevance of query to ad copy          Consistency of keyword, query, ad
Query should be contained within the   copy and landing page
components of the ad copy to improve   Ensure consistency of these elements to
ad quality.                            improve relevance
Broad Match Modifier
With Broad Match modifier, advertisers will have more
granular control on their broad matching including:
                                matching,



               Finer brand term management
                Improved click-through rate
           Significant improvement in ad position


Released
 New!
Expand Keyword Set with MAI
  p      y
Microsoft Advertising Intelligence is an Excel based keyword
research and optimization tool that provides keyword expansion,
research, pricing and KPI d
       h i i        d       data
    Easily Build New Keyword Lists
    • Build out lists of suggested keywords
    • Develop strategies based on actual query data

    Tailor Bidding Strategy
    •Using keyword specific metrics such as clicks impressions position click
           keyword-specific                 clicks, impressions, position, click-
    through rate and cost per click

    Gather Pricing KPIs
    • Filter by specific businesses
      Filt b        ifi b i
    • Determine the monetization benchmark of a vertical
Expand Keyword Set with MAI
  p      y
Seed Terms: mother’s day, flowers for mom, gifts for mothers




                                  20
Launching New Keywords
 1   Don’t launch new terms in ad groups and campaigns with high
     volume, low QS (<5) keywords


 2
     Avoid training bid management tools until adCenter has
     collected enough impressions to rank and price correctly


 3   Set
     S t explicit bids by match type
            li it bid b     t ht



 4   Apply phrase and exact negatives as needed



 5   Keyword remembrance



 6
     Ensure consistency between keyword, search query, ad, and
     E           i t    b t     k     d       h         d    d
     landing page

                                  21
What Determines Quality Score?
                      y




Landing Page Relevance         Indicates whether the KW to landing page
                               relationship is recognized as relevant
                               Assessed at the Account Level for sites
Landing Page User Experience   using excessive links.
                               The most heavily weighted factor
Keyword Relevance              determining your overall Quality Score.
3 Big Quality Score Tips
    g       y         p
  Explicitly Bid on each Match Type to see accurate
  Quality Scores
  • If you are bidding only on Broad, you won’t see the Quality Scores for Exact
    and Phrase even in the Keyword Report.

  Broad and Phrase Match do not always have lower
  Quality Scores
  • Many times these have high quality scores which can point to incredible
    optimization opportunities.


  Use adCenter UI reporting

  • Don’t simply rely on your third-party reporting as adCenter can display
    D ’t i l       l          thi d    t       ti       dC t        di l
    Quality Scores at the keyword, ad group, and campaign levels.

                                        24
What would you do?
           y
What can be done to improve Quality Score?
  Monitor and analyze Quality Score reports
  Improve keyword relevance
  • by adding negatives
  • by customizing ad copy
  Improve landing page relevance
  • By adding custom keyword URLs
  • By optimizing the landing page content
                             25
s3



     Leveraging Quality Score Reports
           g g        y         p
Slide 26

s3         Does this need to be updated for historical or aggregate QS?
           sweeneyl, 2/18/2012
Historic Quality Score
  Available in KW level through KW Performance Report
   Help advertisers track performance in the KW level
     Help advertisers observe marketplace dynamic




                          27
Aggregated Quality Score
 Available in ad group and
 campaign l
        i level th
                l through
                        h
 Performance Reports
 Compare keyword QS
 performance more easily and
     f                   il   d
 decide if keywords are in the
 right place for optimal
 performance
 Helps advertisers prioritize
 campaign improvement
 opportunities


                                  28
Search Query Performance Report
           y               p

Pull a Search
Query
Performance
Report from the
  p
Reports tab to
see which
queries were
mapped to your
keywords.
Analyzing Search Query Reports
    y g              y   p
  Campaign                    Ad Group                              These are relevant
                                                          Search Query           Keyword
Category ‐ Tents         Tents_Shelter_General             Bomb sheltersearch queries,shelter
                                                                                       that
Category ‐ Tents         Tents_Shelter_General                        you might want to add
                                                        emergency shelter             shelter
                                                                       to your campaign as
Category ‐ Tents         Tents_Shelter_General           homeless shelter             shelter
                                                                        keywords on exact
Category ‐ Tents         Tents_Shelter_General              horse shelter             shelter
                                                                               match.
Category ‐ T t
C t        Tents         Tents_Shelter_General
                         T t Sh lt G         l          porta potty shelter
                                                            t     tt h lt             shelter
                                                                                       h lt
Category ‐ Tents         Tents_Shelter_General             woman shelter              shelter
Category ‐Add these search
           Tents         Tents_Shelter_General            womans shelter              shelter
Categoryqueries as negative
         ‐ Tents         Tents_Shelter_General
                         Tents Shelter General             women shelter              shelter
Category ‐keywords to avoid
           Tents         Tents_Shelter_General            outdoor shelter             shelter
      getting this traffic that is
Category ‐ Tents         Tents_Shelter_General            camping shelter             shelter
           irrelevant to your
Category ‐ Tents         Tents_Shelter_General
                         Tents Shelter General        shelters for backpacking        shelter
              business.
              b i

                                                 30
Improving Landing Page Relevance
  p     g       g   g
Using the most relevant landing page will help drive performance, and improve
Quality Scores
         General Landing Page
                       g g                       Better Landing Page
                                                   ette a d g age
        Keyword: Nike Red Shoes                Keyword: Nike Red Shoes
Landing Page Relevance - Tips
      g g                  p
 1   Include the query frequently throughout the page
     (title, description and body tags)


 2
     Include the words that are prevalent in Bing’s top 20 organic
     results


 3   Avoid using e te s e Flash a d images a d include su c e t
        o d us g extensive as and ages and c ude sufficient
     text


 4   Only visible html text is crawled



 5
     Query and important related terms from Bing organic results
     should be in the same order, close to one another, unaltered


 6   Query is included in the ad copy and destination URL

                                   32
GET ADCENTER CERTIFIED
       SHOW THEM                         STAND OUT AS A PRO IN THE INDUSTRY
                                         Through the Microsoft Advertising Accredited Professional

          YOU’RE                         program, learn how to work more efficiently, take advantage
                                         of advanced features and maximize campaign performance
                                         across Yahoo! Search & Bing.

       A CUT ABOVE                       PREPARE AND TAKE THE TEST FOR FREE

         THE REST                        Brush up on your skills with a series of brief training
                                         videos. Or skip the training and go right to the test if you’re
                                         ready to prove your adCenter knowledge
                                         1. Train with 32 free videos.
                                         2. Take one exam, free now for a limited time using
                                             this promotion code: PQMJVLJS85
                                         3. Enjoy the benefits!
                                         4. Renew after one year.
                                                               y


                                         SOAK UP THE SPOTLIGHT
                                         As an Accredited Professional, you’ll get access to an
                                         Accredited Professional logo, listed in the Find a Pro and
                                         Membership directories and exposure to regular training


    Get t t d t d
    G t started today at
                       t
                                         updates for the latest enhancements.


www.microsoftadvertisingpros.com/yahoo
Thank you!

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thinkLA Search 101: adCenter Best Practices

  • 1. April 24, 2012 p , adCenter Best Practices – Allan Chuate
  • 2. Agenda g Search Alliance Update adCenter Optimization Tips
  • 3. Unified Search Marketplace| Streamlines Account Team One Account Team Ad Buy One Buy Ads Ads One Platform One Reporting System Helps deliver p better ROI SEARCH USERS SEARCH USERS 3 3
  • 4. Delivering a Strong Market Share 1. comScore Core Search, February 2012. 2. comScore Core Search (custom), February 2012.
  • 5. Connect with searchers you can’t otherwise reach h 1. comScore Core Search (custom), February 2012.
  • 6. Reach searchers who are likely to spend more Source: comScore Core Search (custom), February 2012
  • 7. What the industry is saying y y g Yahoo! Search & Bing saw a 46.4% Year over year, clients have seen a 60% increase in spend YoY compared to increase in impressions and a 43% increase Google’s l G l ’ less expansive 26 6% i 26.6% in click volume growth YoY Online Marketing Ignition One Global Online Quarterly Benchmarking report – Advertising Report, Q1 2012 February 2012 Yahoo! Search and Bing clicks are 14% better performing than Google with a 9% better ROI. Global Q4 Digital Marketing Performance Report
  • 9.
  • 10. Ad Serving Logic g g adCenter’s relevance and quality mechanisms focus on: Landing CTR Min Bid Page Threshold Relevance
  • 11. Capture y p your missed impressions p Effectively prioritize optimization efforts with data available in the Campaign, Account and Ad Group Performance reports including: Overall impression share Impression share lost to bid, budget, rank and relevance
  • 12. Leverage Share of Voice Insights Impression share lost to b d t budget Increase daily or monthly campaign budgets – leverage opportunity tab for budget recommendations Impression share lost to rank/bid k/bid Increase bids – use MAI for bid guidance You guidance. can leverage the opportunity tab for bid recommendations Impression share lost to keyword Revise ad group structure and/or create better ad copy (utilize param2 or keyword relevance insertion) Impression share lost to landing Implement direct landing pages relevant to keywords and/or add relevant content to page relevance existing landing pages
  • 13. Insights to Optimize Bids g p Maximize traffic by optimizing bids for first page placement using insights from the UI or the Desktop.
  • 14. Avoid Negative Keyword Conflicts g y
  • 15. Negative Keyword Conflict Report g y p Campaign name Ad group Keyword Negative Keyword Conflict Level Fashion Tableware Tableware Search buy fashion dining table accessories table Ad group Accessories Fashion Tableware Tableware Search fashion dining table accessories table Ad group Accessories Shoes Search Boys Wholesale Shoes boys wholesale shoe wholesale Ad group Shoes Search Boys Wholesale Shoes boy s boy's wholesale shoe wholesale Ad group Shoes Search Boys Wholesale Shoes wholesale shoes for boys wholesale Ad group Hats Designer Ladies Hats hats designer ladies hats Ad group Hats Designer Ladies Hats hat designer ladies hat Ad group Hats Designer Ladies Hats designer ladies hats hats Ad group Apparel General Girls Cheap Clothing discounted teen girls clothes teen Ad group Apparel G A l General l Kid's Ch Kid' Cheap Clothing Cl hi clothes f kid on sell l h for kids ll sell ll Ad group Brands Search Beauty and Fragrance Sale calvin klein home sale home Ad group 15
  • 16. Ad Delivery Status More quickly identify issues at the campaign, ad group and keyword levels. On the Delivery column, select new options: Budget depletion Pending editorial review P di dit i l i Negative keyword conflict Below Belo first page bid Released
  • 17. Leverage Broad Match Recent Enhancements to Broad Match Enhanced matching ability Bidded keyword remembrance Improved selection of phrase/broad Makes it easier to restructure your account match ads. without losing your performance history. Identified conceptually similar Landing page relevance keywords Decreases filtration for phrase and broad Reduced less relevant mappings. match. Continue to focus on improving landing page relevance to avoid higher CPCs. CPCs Relevance of query to ad copy Consistency of keyword, query, ad Query should be contained within the copy and landing page components of the ad copy to improve Ensure consistency of these elements to ad quality. improve relevance
  • 18. Broad Match Modifier With Broad Match modifier, advertisers will have more granular control on their broad matching including: matching, Finer brand term management Improved click-through rate Significant improvement in ad position Released New!
  • 19. Expand Keyword Set with MAI p y Microsoft Advertising Intelligence is an Excel based keyword research and optimization tool that provides keyword expansion, research, pricing and KPI d h i i d data Easily Build New Keyword Lists • Build out lists of suggested keywords • Develop strategies based on actual query data Tailor Bidding Strategy •Using keyword specific metrics such as clicks impressions position click keyword-specific clicks, impressions, position, click- through rate and cost per click Gather Pricing KPIs • Filter by specific businesses Filt b ifi b i • Determine the monetization benchmark of a vertical
  • 20. Expand Keyword Set with MAI p y Seed Terms: mother’s day, flowers for mom, gifts for mothers 20
  • 21. Launching New Keywords 1 Don’t launch new terms in ad groups and campaigns with high volume, low QS (<5) keywords 2 Avoid training bid management tools until adCenter has collected enough impressions to rank and price correctly 3 Set S t explicit bids by match type li it bid b t ht 4 Apply phrase and exact negatives as needed 5 Keyword remembrance 6 Ensure consistency between keyword, search query, ad, and E i t b t k d h d d landing page 21
  • 22.
  • 23. What Determines Quality Score? y Landing Page Relevance Indicates whether the KW to landing page relationship is recognized as relevant Assessed at the Account Level for sites Landing Page User Experience using excessive links. The most heavily weighted factor Keyword Relevance determining your overall Quality Score.
  • 24. 3 Big Quality Score Tips g y p Explicitly Bid on each Match Type to see accurate Quality Scores • If you are bidding only on Broad, you won’t see the Quality Scores for Exact and Phrase even in the Keyword Report. Broad and Phrase Match do not always have lower Quality Scores • Many times these have high quality scores which can point to incredible optimization opportunities. Use adCenter UI reporting • Don’t simply rely on your third-party reporting as adCenter can display D ’t i l l thi d t ti dC t di l Quality Scores at the keyword, ad group, and campaign levels. 24
  • 25. What would you do? y What can be done to improve Quality Score? Monitor and analyze Quality Score reports Improve keyword relevance • by adding negatives • by customizing ad copy Improve landing page relevance • By adding custom keyword URLs • By optimizing the landing page content 25
  • 26. s3 Leveraging Quality Score Reports g g y p
  • 27. Slide 26 s3 Does this need to be updated for historical or aggregate QS? sweeneyl, 2/18/2012
  • 28. Historic Quality Score Available in KW level through KW Performance Report Help advertisers track performance in the KW level Help advertisers observe marketplace dynamic 27
  • 29. Aggregated Quality Score Available in ad group and campaign l i level th l through h Performance Reports Compare keyword QS performance more easily and f il d decide if keywords are in the right place for optimal performance Helps advertisers prioritize campaign improvement opportunities 28
  • 30. Search Query Performance Report y p Pull a Search Query Performance Report from the p Reports tab to see which queries were mapped to your keywords.
  • 31. Analyzing Search Query Reports y g y p Campaign Ad Group These are relevant Search Query Keyword Category ‐ Tents Tents_Shelter_General Bomb sheltersearch queries,shelter that Category ‐ Tents Tents_Shelter_General you might want to add emergency shelter shelter to your campaign as Category ‐ Tents Tents_Shelter_General homeless shelter shelter keywords on exact Category ‐ Tents Tents_Shelter_General horse shelter shelter match. Category ‐ T t C t Tents Tents_Shelter_General T t Sh lt G l porta potty shelter t tt h lt shelter h lt Category ‐ Tents Tents_Shelter_General woman shelter shelter Category ‐Add these search Tents Tents_Shelter_General womans shelter shelter Categoryqueries as negative ‐ Tents Tents_Shelter_General Tents Shelter General women shelter shelter Category ‐keywords to avoid Tents Tents_Shelter_General outdoor shelter shelter getting this traffic that is Category ‐ Tents Tents_Shelter_General camping shelter shelter irrelevant to your Category ‐ Tents Tents_Shelter_General Tents Shelter General shelters for backpacking shelter business. b i 30
  • 32. Improving Landing Page Relevance p g g g Using the most relevant landing page will help drive performance, and improve Quality Scores General Landing Page g g Better Landing Page ette a d g age Keyword: Nike Red Shoes Keyword: Nike Red Shoes
  • 33. Landing Page Relevance - Tips g g p 1 Include the query frequently throughout the page (title, description and body tags) 2 Include the words that are prevalent in Bing’s top 20 organic results 3 Avoid using e te s e Flash a d images a d include su c e t o d us g extensive as and ages and c ude sufficient text 4 Only visible html text is crawled 5 Query and important related terms from Bing organic results should be in the same order, close to one another, unaltered 6 Query is included in the ad copy and destination URL 32
  • 34. GET ADCENTER CERTIFIED SHOW THEM STAND OUT AS A PRO IN THE INDUSTRY Through the Microsoft Advertising Accredited Professional YOU’RE program, learn how to work more efficiently, take advantage of advanced features and maximize campaign performance across Yahoo! Search & Bing. A CUT ABOVE PREPARE AND TAKE THE TEST FOR FREE THE REST Brush up on your skills with a series of brief training videos. Or skip the training and go right to the test if you’re ready to prove your adCenter knowledge 1. Train with 32 free videos. 2. Take one exam, free now for a limited time using this promotion code: PQMJVLJS85 3. Enjoy the benefits! 4. Renew after one year. y SOAK UP THE SPOTLIGHT As an Accredited Professional, you’ll get access to an Accredited Professional logo, listed in the Find a Pro and Membership directories and exposure to regular training Get t t d t d G t started today at t updates for the latest enhancements. www.microsoftadvertisingpros.com/yahoo