4. acquisition grow relationships
strategy formulate vision
scope seek clarity
accounts understand and educate
manage deliver on time and on budget
content create relevance
creative usable design
development build and deploy
testing bring perspective
document archive IP
12. IA
substance
break down the components
build relationships
think experience (simulation)
key deliverables
site map
wireframes
flow charts
13. Brainstorm
developing a strategy
define goals
research framework
hypothesize KPIs
determine scope
content and features
list components
think about relationships